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Quality Management (Total Quality Management) is the discipline for ensuring the process, output and benefits of a delivered project meet desired level of excellence of the stakeholder. This is not only limited to controlling of quality but also includes determining quality policies, quality planning as well as quality improvement. It works with four major components quality planning, quality as-surance, quality control ad continuous improvement.
To achieve and ensure the output meets the customer requirements certain tools and techniques are used by companies and firms. The following are major quality tools and models implemented in projects: Fishbone (Ishikawa Diagram), Interrelationship digraph and Scatter Diagram. In case of the Fishbone diagram, the tool helps the user to explore all possible causes of any problem, which helps to find out the solution. This uses brains-torming technique in order to find the actual root cause while taking even minor possibilities in con-sideration. Interrelationship diagraph is a graphical tool which helps to understand the interrelation cause and effect among different concepts or ideas. It helps to understand the links between two or more different problems. The Scatter Diagram is a vital tool for quality management. It works with graphs depicting the input and output of the firm in a non linear pattern. It is based on observations and available data (PMBOK Guide, 2017). Unlike the Fishbone diagram, it also shows the relation between two or more variables.
Although qualitative have been given more important in the early times but as more development and study started in the field gradually qualitative and quantitative are given equal importance in project management. The quantitative values such as any gathered data are equally important as the qual-itative values such as communication. The use of these values together will help any organization to help it control its quality to upmost factors.
It is very important for any organization to implement and develop quality management process in order to prove their customer with high quality products of services. Organizational structure may be considered as “the established pattern of relationships among the components or parts of the or-ganization” (Tuomi, 2010). The basic and important step for achieving this is to structure the organization in a systematic manner as well as to have a systematic pattern between each department of the organization. It is also required to come up with quality management tools that suit the organi-zation as well as other quality management tools for every department. It is important to work with the given ISO, EFQM or any other standards given by a governing body. Quality Management is a continuous process and therefore there is a need to have a continuous development in the plan, in order to achieve this data collection is necessary. Planning is required for any quality control or as-surance problem.
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