Civility and Professionalism in the Clinical Setting

1. What did you learn from this scenario? Identify your biggest “take away(s)”. o I learned that it is very important to remember that the patient is always the priority. Regardless of your feelings toward another nurse, doctor, or department, etc. you must focus on the betterment of the patient. You cannot allow negative feelings to impact the patient. o Another thing I took away, is that just because someone else did not do their job thoroughly or properly doesn’t mean you don’t do your job to the best of your ability. 2. What were some of the challenging decisions the nurses needed to make? Describe the rationale behind these decisions. o The nurses needed to decide how to focus on the client’s care. They need to figure what information they need for the new admission and how to obtain it. The rationale for these decisions would be that the focus needs to be on the client at all times and everything they do should be to contribute to positive outcomes for the client. 3. What factors influenced your decisions and responses during the scenario? o My responses during the scenario were solely driven by the fact that we had a patient that needed our care. Personally, the other nurse’s feelings were not important at the time. Yes, the handoff process is in place for a reason and should go smoothly, but it didn’t/it doesn’t always, but that was not the time to have a town hall to discuss our feelings and grievances about it. 4. If you did not move through the scenario successfully, what were you thinking that led you down an unsuccessful pathway? (Can write n/a) o N/A 5. How will you respond if this scenario presents again in the future? o I will work to calm my upset colleague but still make sure she/he feels heard. I won’t try to dismiss their feelings outright, but I will bring them back to reality of the current issue and remind them that at the end of the day we have to do whatever we can to provide the best care to our patient.