Introduction
Refers to the Cambridge dictionary, human resources manager is a person who in charge of the department that deals with the employment, training, support, records of a company’s employees. In order to complete this assignment of the subject “English for management”, we are managed to conduct an interview regarding one of the business professions. This report aims to investigate the English language use in the workplace. In additional, we need to find out the job requirement and qualification, main duties and responsibilities as well as language needs of being a human resource manager.
In this assignment, we had found Mr Gopalan a/l Raman who work as a Human Resources Manager at Sony EMCS Sdn. Bhd. as our target interviewee. Sony EMCS Sdn. Bhd. plays an important role in the design and manufacture of LCD TVs, Blu-ray players and other home entertainment and sound products. The company owns and operates R&D Centers and Manufacturing Plants in Selangor and Penang.
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Mr Gopalan a/l Saman as a human resource manager, he is responsible to direct the administrative functions of the HR department in motivating, attracting and retaining the most qualified talent. During the interview, he explained to us about the language used, content, specific words used in every situation during work. Besides, he also told us about the challenges he met and the ways he used to solve all the problems he met.
Last but not least, we have learned a lot of being a human resource manager from this interview. We able to know more clearly about the job requirement and also the challenges will be met in this job.
Job Requirements and Qualifications
The Job requirements of a Humana Resources manager:
- Knowledge and experience in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development.
- Better written and spoken communication skills.
- Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
- Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
- Organizational management skills.
For a person to become a Human Resources manager, he/she needs to have the following qualification:
- Applicant must possess minimum of a Bachelor’s degree or equivalent in Human Resources, Business, or Organization Development
- Applicant must have minimum of 5 years of experience in Human Resources positions.
- Applicant needs to have Interpersonal relationship building and employee coaching skills.
Language Needs
A Human Resources needs to able to use their language to do the following:
- To communicate with others in international level company
- To cooperate or partnership with oversea companies
- To educate the freshman that enter the company that has no experience
Main Duties and Responsibilities
Mr. Gopalan’s main duty is to ensuring that the overall administration, coordination, and evaluation of human resources plans and programs are realized. Being a Human Resources Managers is responsibilities for overseeing the development, application, and evaluation of Human Resource strategies, programs, and policies. As a Human Resource Department leader, he primary focus is to coordinate and supervise all of the Human Resource Department operations from recruitment, training, and development activities, to performance management and labour relations.
Besides, he needs to improve current organizational practices by analyzing their team’s observations and then making recommendations to increase employees’ productivity, ensuring all human resources are being used as efficiently as possible. These professionals also work closely with the company’s executives, building strong partnerships with business leaders in order to have a thorough understanding of their given obligations, as well as the organization’s culture.
Other than that, a Human resources manager also consult with top executives regarding the organization's strategic planning and talent management issues. They identify ways to maximize the value of the organization's employees and ensure that they are used as efficiently as possible. For example, Mr. Gopalan might assess worker productivity and recommend changes to the organization's structure to help the company to meet budgetary goals.
As a Human Resource manager are responsibilities for the oversight of all employees in the Human Resource department, which includes performance management of the employees. For example, he would be able to make recommendations to an organization’s leadership based on analyses of worker productivity. Their value is often realized as they identify ways to maximize the value of the organization’s employees and ensure all human resources are being utilized as efficiently as possible.
Last but not least, some human resources managers oversee all aspects of an organization's human resources department, including the compensation and benefits program and the training and development program. In many larger organizations, these programs are directed by specialized managers, such as compensation and benefits managers and training and development managers.
Language Needs for Human Resources Manager
A Human Resources manager always mentions about English Language is very important for the position. English language is a international language although it does not always speak by people around the word. Undeniable that, English language is also a common language for Malaysian as Malaysia is a multicultural and multiracial country. So, it is understandable by everyone in the working place even though there are different races such as Chinese, Malay, Indian and so on. As Mr Gopal said, English language is important for any position because English is more to communication. Communication between the employees can be effective as they have the common understanding in the language and could make the job easier.
But other languages such as Japanese, French, German and so on also common used by the manager for effective communication. Although English is the communication media but if one goes to Japan, France or other countries, Human Resources Manager will use the language as the country is using. Subsequently, Human Resources Managers also can use English language for writing reports, recruitment and interview purpose.
- Data Analysis
- Context
- Position
- Target Situation
- Language Needs
- Example of Language Element
- Target Audience
SONY EMCS
- Human Resources Manager
- Conflict between the subordinates
Call both parties and listen to them and then make the wise decision to solve the conflict of the subordinates.
Can you tell me what the conflict between you and him/her?
SONY employee
SONY EMCS
Human Resources Manager
Language used for communicating and writing in the company
Used the language that all the employee understands such as paper work done with English language and speak English between subordinates to prevent misunderstanding.
If the colleagues do not understand the paper work or facing problem in the communicating, then use as simple sentences or words to communicate with them.
SONY employee
SONY EMCS
Human Resources Manager
Words that often use in work to motivate employee
Good communication skills required good English language to motivate employee to boost the working performance.
Come on guys, get it done as soon as possible to get the bonuses and rewards.
SONY employee
Discussion and Interpretation
As the interviewee, have mentioned, the requirement and qualification to be a Human Resources manager depends on 2 category and group. One is the experiences and one is some of the people that already have the education qualification to start with. Undeniable that, Human Resources manager needs work experiences to handling the managerial position. According to Miguel, Kevin, &Mark (2011), work experience and job performance is having a positive relationship. So that means with a higher work experience with leads to higher job performance. Next, people that have only the education qualification to start with and didn’t have any work experience will find it difficult to work but it is qualified to get the job.
Next, interviewer also stated that communication skills are very important and must be handle as a Human Resources Manager This is because with the communication skills you can easy understand and listen to the person what he or she is talking about. Based on the research, much of employer seek for new graduates with analytical thinking skill, foreign language skill, computer skill and so on (Cicekli,2016). Listening skills is very important for manager. For example, manager needs to hear from their staff what they telling and cannot make conclusion immediately. This is because once the manager listen and completed, then only they can access the content of the communication.
As interviewee said, the tough decision that he faced is who to be promoted to be assistant manager and recruitment. As all the employees are contributing, it is hard to promote who will be the assistant manager. According to Rosen (1982) the deciding factor for the position of any individual in hierarchy is his talent, higher the level of talent in any individual higher will be his position in the hierarchy. This means that who is talented will get higher job position and salaries.
Moreover, interviewee said that conflict could happen. This is because every human is being different, so conflict does happen. It is important for a manager to handle and justify what type of conflict. Rather than impose your influence, hierarchy or rank ,respect the unique differences in people and learn to see things from differing points of view so you can better understand how to avoid conflict in the future (Llopis ,2014).For example ,call the staff who involve in the conflict listen to them then make judgement that the staff must accept mutually.
Apart from that, interviewee stated that nobody is perfect. He said that sometime the work start at 8.30 am but he come around 9.00 am. Even though he known that is wrong but he delivers the result and performance because he said that manager have the advantage. According to Sanelli (2018), policies are important because they address pertinent issues, such as what constitutes acceptable behaviour by employees. In our opinion, staff should follow the policies of the company in order the company can perform well.
Conclusion
In this assignment, we have found that English language plays an important role in the workplace. It is important for the employees to develop English speaking skills in their workplace. This is because English is the international language and also the most often used language in the work field. Majority of the companies use English as their communication tools. For example, when we are having an interview, the interviewee will use English to interview us instead of using others languages. Besides, Mr Gopalan a/l Raman did mentioned that English is the language used in every of the company no matter in what country. As a summary, we able to know the importance of English language and we have learned that we need to keep improving our English in order to make our working life easier.
References
- Cicekli. E. (2016). Graduate skills requirements for effective performance in the banking
- sector. Business: Theory and Practice. 17(4).
- Heathfield, S. (2019, June 25). the balance career. Retrieved from Sample Human Resources Manager Job Description: https://www.thebalancecareers.com/sample-human-resources-manager-job-description-1919125
- Llopis, G. (2014, November 28). Forbes. Retrieved from 4 Ways Leaders Effectively Manage Employee Conflict: https://www.forbes.com/sites/glennllopis/2014/11/28/4-ways-leaders-effectively-manage-employee-conflict/#331dfa8b5e15
- Miguel A. Q., J. Kevin Ford, & Mark S. T. (2001). The relationship between work experience and job performance: A conceptual and meta-analytic review. United States air force research laboratory. Retrieved from https://www.researchgate.net/publication/ 235014459_The_Relationship_Between_Work_Experience_and_Job_Performance_A _Conceptual_and_Meta-Analytic_Review
- Rosen, J. M. (1982). Guessing: Reading as a prediction. San Francisco: CA: Innovative Learning Strategies.
- Sanelli, A. (2018, November 20). convergent. Retrieved from The Importance of Policy & Procedure: https://www.convercent.com/blog/the-importance-of-policy-procedure
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