Terminology Matching - Fundamental of the Nursing Process

CHAPTER 10 A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. P. Q. R. S. T. U. planned change servant leadership democratic leadership mentorship transactional leadership conflict management care coordination change explicit power autocratic leadership laissez-faire leadership leadership conflict engagement decentralized decision-making process delegation management power implied power just culture quantum leadership transformational leadership Chapter 10 1. : leadership style in which the leader assumes complete control over the decisions and activities of the group 2. : deliberate organization of patient care activities between two or more participants (including the patient) to facilitate the appropriate delivery of quality health care services in an efficient person-centered manner; mechanism to make sure that patients get the right care at the right time in the most efficient and cost-effective manner, by the right person in the right setting 3. : process of transforming, altering, or modifying something 4. : method by which nurses can comfortably and respectfully address conflict in the workplace (rather than avoiding conflict) by creating connections with others to build trust 5. : process used to work through conflicts in a way that minimizes negative effects and promotes positive consequences 6. : autonomous, accountable professional nursing practice; a characteristic of a democratic leadership style and the heart of a self-governance model of unit organization 7. : the transfer of responsibility for the performance of an activity to another individual while retaining accountability for the outcome 8. : leadership style characterized by a sense of equality between the leader and followers 9. : power obtained by virtue of a person’s position 10. : power obtained by force of a person’s personality that might enable that person to have more power to influence others than designated leaders 11. : refers to an organization’s commitment to accountability and a focus supporting universal safety in health care 12. : leadership style in which the leader relinquishes all power to the group 13. : ability to direct or motivate others toward the achievement of predetermined goals 14. : the act of planning, organizing, directing, and controlling available human resources and financial resources to deliver quality care to patients and families 15. : relationship in which an experienced person (the mentor) advises and assists a less experienced person 16. : change agent’s purposeful, systematic effort to bring about change 17. : ability to influence others to achieve a desired effect 18. : leadership that moves beyond the traditional modes previously experienced by all levels of workers; spawned by the impact of the information age on work and the worker 19. : philosophy and set of practices that begins with the natural feeling of wanting to serve; its aim is to enrich the lives of individuals, build better organizations, and ultimately creates a more just and caring world 20. : leadership style based on maintaining control by rewarding good behavior and punishing negative or detrimental behavior 21. : type of leadership in which the person creates revolutionary change and commits to the personal and professional growth of self and others Chapter 8 A. B. C. D. E. F. organizational communication small-group communication verbal communication aggressive behavior incivility language G. SBAR (communication tool H. semantics I. message J. nonverbal communication K. social media L. assertive behavior M. helping relationship N. body language O. bullying P. channel Q. cliché R. group dynamics S. feedback T. intrapersonal communication U. noise V. rapport W. communication X. interpersonal communication Y. horizontal violence Z. CUS (communication tool AA. empathy 1. : standing up for one’s rights in a negative manner that violates the rights of others 2. : ability to stand up for oneself and others using open, honest, and direct communication 3. : nonverbal communication 4. : negative, often repetitive, disruptive behavior; also referred to as horizontal violence, lateral violence, and professional incivility 5. : term used in communication theory to denote the medium selected to convey the message; the channel may target any of the receiver’s senses 6. : a stereotyped, trite, or pat answer 7. : process of sharing information; process of generating and transmitting meanings 8. : communication tool to assist in effective communication related to patient safety concerns; the acronym CUS stands for I’m Concerned, I’m Uncomfortable, This is unSafe (or This is a Safety issue) 9. : (1) objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels, putting oneself in another person’s circumstances and imagining what it would be like to share that person’s feelings; (2) intellectually identifying with the way another person feels 10. : verbal and nonverbal evidence that the message is received and understood 11. : study of a group’s characteristics and ways of functioning 12. : interaction that sets the climate of movement of the participants toward common goals 13. : anger and aggressive behavior between nurses or nurse-to-nurse hostility 14. : rude, intimidating, and undesirable behavior directed at another person 15. : communication that occurs between two or more people with a goal to exchange messages 16. : communication techniques or self-talk to enhance positive interaction with the patient and family 17. : prescribed way of using words; a means to express thoughts and feelings 18. : term used in communication theory to denote the actual physical product of the source or encoder (e.g., a speech, interview, phone conversation, chart) 19. : factors that distort the quality of a message and interfere with the communication process 20. : exchange of information without the use of words 21. : process of communication that involves individuals and groups to achieve established goals 22. : feeling of mutual trust experienced by people in a satisfactory relationship 23. : consistent, clear, structured, and easy-to-use method of communication between health care personnel; it organizes communication by the categories of: Situation, Background, Assessment, and Recommendations. 24. : study of the meaning of words 25. : communication that occurs when two or more nurses interact with two or more individuals, allowing the members to achieve a goal through communication 26. : web-based technologies that allow users to create, share, and participate in dialogue in virtual communities and networks 27. : exchange of information using words -