Project Human Resource Management II

28. _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory. a. Sigmund Freud b. Abraham Maslow c. Carl Jung d. Philip Zimbardo ANSWER: b 29. The highest level of needs in Maslow’s structure is referred to as a _____ need. a. deficiency b. growth c. safety ANSWER: d. physiological b 30. The bottom four needs in Maslow’s structure are referred to as _____ needs. a. selfactualization c. safety ANSWER: b b. deficienc y d. growth 31. At the bottom of Maslow’s structure are _____ needs. a. esteem b. self-actualization c. physiologica d. social l ANSWER: c 32. _____ is at the top of Maslow’s hierarchy of needs. a. Esteem b. Selfactualization c. Physiological d. Social ANSWER: b 33. Recognizing an employee as the “Star Performer of the Month” would be satisfying the _____ need of the Maslow’s hierarchy of needs. a. esteem b. self-actualization c. physiologica d. safety l a ANSWER: 34. _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. a. Frederick Herzberg b. David McClelland c. Abraham Maslow d. Douglas McGregor ANSWER: a 35. According to Herzberg, which of the following is a motivational factor? a. Recognitio b. Salary n c. Training d. Health benefits ANSWER: a 36. People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. a. affiliation b. security c. power d. achievement ANSWER: d 37. According to McClelland’s acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others. a. affiliation b. self-actualization d. achievement c. power ANSWER: a 38. According to McClelland’s acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy. a. affiliation b. advancement c. power d. achievement ANSWER: c 39. The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story. a. RAM b. MBTI c. TAT d. RACI ANSWER: c 40. _____ is best known for developing Theory X and Theory Y. a. Frederick Herzberg b. David McClelland d. Douglas McGregor c. Abraham Maslow ANSWER: d 41. Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility. a. Theory Z b. Theory X c. Theory Y d. Theory K ANSWER: b 42. _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers. a. Theory W b. Theory X c. Theory Y d. Theory Z ANSWER: d 43. According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders. a. authorit b. achievement y c. expertis d. selfe actualization ANSWER: a 44. According to Thamhain and Wilemon, _____ is the ability to improve a worker’s position. a. penalty b. assignmen t c. expertis d. promotion e d ANSWER: 45. _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do. a. Legitimate power b. Coercive power c. Reward power d. Referent power ANSWER: b 46. _____ involves using incentives to induce people to do things. a. Legitimate power b. Coercive power c. Reward power d. Referent power ANSWER: c 47. _____ is based on an individual’s personal charisma. a. Legitimate power b. Coercive power c. Reward power d. Referent power ANSWER: d 48. Taking time to renew oneself physically, spiritually, mentally and socially is a. empathic b. sharpening the mirroring saw c. synergizing d. thinking win/win ANSWER: b 49. The capacity to understand the motivations, intentions and desires of others is a. emotional intelligence c. interpersonal intelligence ANSWER: c b. intrapersonal intelligence d. human intelligence 50. _____ refers to matching certain behaviors of the other person. a. Empathic b. Rapport listening c. Synergy d. Mirroring ANSWER: d 51. When an organization needs a new direction, the ________ leadership style is appropriate. a. commanding b. democrati c c. pacesetting d. visionary ANSWER: d 52. The first step in the framework for defining and assigning work is _____. a. defining how the work will be accomplished b. breaking down the work into manageable elements c. finalizing the project requirements d. assigning work responsibilities ANSWER: c 53. A(n) _____ is a column chart that shows the number of resources assigned to a project over time. a. responsibility assignment b. resource histogram matrix c. RACI charts d. organizational breakdown structure ANSWER: b 54. _____ refers to the amount of individual resources an existing schedule requires during specific time periods. a. Resource loading b. Resource leveling c. Resource d. Resource logs histogram ANSWER: a 55. _____ is a technique for resolving resource conflicts by delaying tasks. a. Resource loading b. Resource leveling c. Resource d. Resource histogram allocation ANSWER: b 56. In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate. a. performing b. norming c. forming d. stormin g ANSWER: d