Strategic Management Chapter 1 (30 Questions)

Chapter 1 Quiz Indicate whether the statement is true or false. You will select your answers under the "Tests & Quizzes" tab. This is an electronic "bubble sheet." 1. Employees in today's workforce must learn to write only e-mails effectively. a. True b. False 2. Both your personal appearance and the physical appearance of your business documents transmit immediate and important nonverbal messages. a. True b. False 3. One of the best strategies to become a better listener is to question a speaker while he or she is still talking to ensure your comprehension. a. True b. False 4. Because of today's communication technology, employees in today's workforce can expect to write fewer messages. a. True b. False 5. Most communication is nonverbal. a. True b. False 6. Ryan has an upcoming business meeting with a person from Germany. Because Ryan has never met this person, he is worried about traveling there to do business for his company. Ryan could reduce his worry by assuming that his German associate is similar to him. a. True b. False 7. Most Americans communicate with business associates at approximately 1½ feet. a. True b. False 8. Individuals in Western cultures are more relaxed about social status and the appearance of power. a. True b. False 9. As a frontline employee, you can expect to have more managers in the workforce. a. Truc b. False 10. Laura values individualism and personal responsibility in herself and coworkers. These values are typical of North American culture. a. True Chapter 1 Quiz b. False 11. The U.S. workplace is expected to remain dominated by males and be Anglo-oriented, a. True b. False 12. Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts. a. True b. False 13. Greg will be the student speaker for graduation. To ensure that his nonverbal cues support his verbal message, he should ask friends and family to monitor his conscious and unconscious body movements and gestures. a. True b. False 14. Recruiters often rank communication skills as the highest skill set sought by employers. a. True b. False 15. When communicating face-to-face with a person from another culture, you can always assume that the other person is understanding your ideas if he or she smiles. a. True b. False Indicate the answer choice that best completes the statement or answers the question. 16. Which of the following countries would likely view a business contract as a binding document? a. Mexico b. Greece c. Japan d. Germany 17. Which of the following statements is most accurate? a. Workers today communicate less than in previous years. b. Technology has not affected how and why we communicate. c. Businesses today generate a wide range of messages using a variety of media. d. Writing is a skill set used only by managers and corporate executives. 18. A listener who nods her head and maintains eye contact with a speaker is probably a. listening actively to what the speaker is saying. b. not understanding what the speaker is saying. c. faking attention while she listens to music on her MP3 player. d. formulating her response to a point with which she disagrees. 19. Which of the following statements is most accurate? Chapter 1 Quiz a. The need for well-written messages has declined in today's workforce. b. Employers rank soft skills as less valuable than hard skills. c. Social media are playing an increasingly prominent role in business. d. Today's use of digital media requires less written communication. 20. Which communication technology is used by companies today? a. Presence technology b. Cloud computing c. Videoconferencing d. All answer choices are communication technologies being used by companies today. 21. When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include a. slang, such as This product really rocks! b. idioms, such as You can improve your bottom line by using this product. c. acronyms, such as ASAP. d. action-specific verbs, such as E-mail me if you have any questions rather than Contact me if you have any questions. 22. On the job you are more likely to be taken seriously and to be promoted if you a. look and sound professional. b. frame your degree or certificate and hang it on your office or cubicle wall. c. appear to be busy even when you're not really doing anything. d. attend office parties. 23. Which of the following is not a physical barrier for listening? a. Hearing disabilities b. Poor acoustics c. Noisy surroundings d. Personal values 24. Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by a. practicing empathy. b. increasing your individualism. c. encouraging ethnocentrism. d. knowing your communication style. 25. While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should a. repeat what she has said in a louder voice. b. graciously accept the blame for not making her meaning clear. c. end the conversation until an interpreter can be found. Chapter 1 Quiz d. require the Italian businessperson to restate the message in simple words. 26. When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and a. follow up important messages in writing. b. avoid smiling, which might make you appear to lack seriousness. c. use words that will impress the listener. d. assume that the listener understands if he or she nods and smiles in agreement. 27. According to researchers, most people listen at what level of proficiency? a. 100 percent b. 5 percent c. 25-50 percent d. 75 percent 28. You can improve your listening skills if you follow tips for active listening, including a. keeping an open mind, establishing a receptive mind-set, and listening between the lines. b. establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases. c. capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible. d. asking questions immediately, focusing on the speaker's face, and concentrating on the details presented in the message. 29. Suzanne wants to make a good impression during a job interview. What should she do? a. Avoid eye contact with her interviewer to show respect. b. Slump down in her chair to show that she's relaxed. c. Wear professional business attire. d. Ask the interviewer to lunch. 30. Which of the following statements about nonverbal communication is most accurate? a. Nonverbal communication comprises very little of a message that is sent or received. b. When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate. c. Meanings of nonverbal behaviors are often influenced by the communication context and by one's culture. d. Nonverbal communication applies to only intended messages.