University:
Cameron University
Course:
MGMT 3613 | Operations Management
Academic year:

2024
Views:

125

Pages:

1
Author:

Annalise Mayer

MGMT 3613 | Operations Management Chapter 10 Quality Control Key Terms Inspection - appraisal of goods or services Quality of conformance - a product or service conforms to specifications Statistical process control - statistical evaluation of the output of a process during production Random variation - natural variation in the output of a process, created by countless minor factors Assignable variation - in process output, a variation whose cause can be identified Control chart - a time-ordered plot of sample statistics, used to distinguish between random and nonrandom variability Control limits - the dividing lines between random and nonrandom deviations from the mean of the distribution Type I error - concluding a process is not in control when it actually is Type II error - concluding a process is in control when it is not Variables - generate data that are measured Attributes - generate data that are counted Mean control chart - control chart used to monitor the central tendency of a process Range control chart - control chart used to monitor process dispersion p-chart - control chart for attributes, used to monitor the proportion of defective items in a process c-chart - control chart for attributes, used to monitor the number of defects per unit Run test - a test for randomness Run - sequence of observations with a certain characteristic Specifications - a range of acceptable values established by engineering design or customer requirements Process variability - natural or inherent variability in a process Process capability - the inherent variability of process output relative to the variation allowed by the design specification