Chapter 14 Read Chapter 14 ("Conflict and Negotiation") in your e-text, answer these questions, and watchthe Chapter 14 quiz video (found in your course) for course instructor clarification. In somevideos, you may find references to specific pages; ignore those page numbers. Instead, refer tothe page numbers in this document that follow each of the questions. The page numbers refer tothe hard copy of the text; occasionally, the e-text page will be one page off. The previous chapter was Chapter 9. This ends Competency 2. Chapter 10 is the next chapter. 1. According to the interactionist view, ________ conflicts support the goals of the group and improve its performance. a) formal b) informal c) functional d) evaluative e) reactive Answer: C 2. For process conflict to be productive, it must be ________. (pages 459-61, also check that 17th Edition Supplemental Video) a) kept high b) kept low c) kept at moderate-to-high levels d) kept at moderate levels e) subject to managerial control Answer: B 3. The ________ view of conflict focuses on productive resolution of conflicts. a) interactionist b) transactional c) managed d) rational e) traditional Answer: C 4. Stage II of the conflict process deals with the conflict being ________. (page 464) a) perceived and felt b) apparent and experienced c) expressed and resolved d) analyzed e) internalized Answer: A 5. Luke's cubicle neighbor Leia, though an understanding and great co-worker, talks loudly on the phone. Luke gets annoyed every time Leia's phone rings, but he has decided it's simply not worth the trouble to talk to her about it. Luke's conflict-handling intention is called ________. (page 465) a) competing b) avoiding c) accommodating d) compromising e) collaborating Answer: B 6. Which of the following is a conflict-stimulation technique? (page 467) a) expansion of resources b) compromise c) bringing in outsiders d) exercising authoritative command e) problem solving Answer: C 7. Conflict is dysfunctional when it ________. (page 468) a) provides a medium to release tension b) reduces group cohesiveness c) fosters an environment of self-evaluation d) provides a means for expressing frustration e) leads to change Answer: B Questions 8-10 are about Negotiation, these concepts are extremely unlikely to be elements of your Objective Exam. 8. As both sides agree that they are competing over a fixed amount of resources, each side feels that what one side wins, the other loses. Based on this information, we can say that the two sides are engaged in ________. (page 470) a) conciliation b) distributive bargaining c) mediation d) integrative bargaining e) arbitration Answer: B 9. Which of the following is the first step in the negotiation process? (page 473) a) definition of ground rules b) clarification and justification c) preparation and planning d) bargaining and problem solving e) closure and implementation Answer: C 10. During which phase of the negotiation process do the parties have the actual discussion to hash out an agreement? (pages 474-75) a) preparation and planning b) definition of ground rules c) closure and implementation d) bargaining and problem-solving e) integration of preferences Answer: D

Chapter 14 Conflict and Negotiation

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