University:
York University
Course:
AP/ADMS1000 3.0 M | Introduction to Business
Academic year:

2024
Views:

270

Pages:

4
Author:

Nick T.

Lecture 2 - ADMS 1000: Chapter 1 Management philosophy Roles of a manager: 1. Interpersonal Roles: Figurehead: ● Ceremonial or symbolic in nature ● Eg. “employee of the month” awards at a company banquet. Leader ● A motivator, a communicator, and a coordinator of her subordinates’ activities. ● Eg. conducting performance appraisals, offering training to a new recruit, Liaison ● developing relationships with members of the organization outside the manager’s area of authority. 2. Informational Roles: Monitor: ● managers must constantly monitor the internal and external environments ● Eg. the marketing manager may be responsible for assessing consumer demand for a newly proposed product. Disseminator: ● share or distribute the ● Eg. offering clear information regarding company expectations of performance standards and performance appraisal criteria. Spokesperson ● transmit information to individuals outside their area of authority. ● Eg. a marketing manager might provide the engineering department with the latest report of consumer preferences regarding product design. Or the company president may report to a government regulatory board regarding the company’s environmental policy. Interpersonal skills, Leadership skills, and Communication skills - Important function of management Collection agency: Debt collection agency - How do you get people to pay the dept? - Seize goods and items of value (Cars, House, Jewellery) Debt collector CF52 strategy: ● 200% better returns by being nicer ● helping/supporting them to help pay off the debt instead of constant pressure and demanding ● The debt collectors were called people with care and support. ● Both approach and process was unconventional to traditional ways Classical Approaches to Managing Three (3) theories: 1. Scientific Management - (Frederick Taylor) Standardizing the work Supervising the workers Motivating the workers 2. Administrative Management ● ● ● ● (Henry Fayol) Work compartmentalised. Each employee reports to only one boss. Team spirit and harmony. Company goals take priority over individual interests. 3. Bureaucratic Management (system of rules and procedures to organize and control the work) ● ● ● ● ● (Max Weber) Rules and procedures Hierarchy of authority Division of labour Impersonality Selection and promotion 1. Focused on exploring the link between employee satisfaction/wellbeing and workplace productivity. 2. Coordination - Self-management - Collaboration EX. Mary Parker Follet 3. Chester Barnard: ● Organizations are social systems ● Communication system ● Organizational objectives ● Authority over subordinates ● Collaboration 4. Motivating employees is key! —-----------------------------------------------------------------------------------------------------