1. Rank the following kinds of confirming messages from most to least positive
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Recognition, acknowledgement, endorsement
2. When you exclaim to your brother, "You're such a loser," he laughs at your affectionate teasing,
although a bystander might assume your comment was critical. This illustrates how the
interpretation of a message as confirming or disconfirming is __________.
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Subjective
3. Empathizing with people requires agreeing with them
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True
4. Communication climate is determined by the degree to which people see themselves as balued
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True
5. Defensiveness is only the responsibility of the person who feels threatened
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False
6. In what way is a communication climate unlike the weather?
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People can change their communication climates
7. Good conversationalists take cues about topics that interest the other person
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True
8. When you become trapped in the perspective that youre right, and the other person is wrong,
which biological structure might be to blame?
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Amygdala
9. What kind of questions are a form of strategic communication because they try to trap others
into desired responses?
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Counterfeit
10. The interpretation of a message as confirming or disconfirming is objective
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true