Test Bank for Essentials of Organizational Behavior, Global Edition

Essentials of Organizational Behavior Chapter 13 Power and Politics 1) Which one of the following is not implied in the definition of power? D) actualization 2) For power to exist, one person must have control over ________. A) people B) property C) knowledge D) finances E) all of the above Answer: E 3) Power is a function of ________. D) dependency 4) Which of the following statements is true regarding power? C) If A has the capacity to influence the behavior of B, then A is said to have power over B. 5) Which of the following terms best represents a point of difference between power and leadership? D) goal compatibility 6) Leadership requires ________. A) congruence between the goals of the leader and those being led 7) Leadership focuses on the ________. C) downward influence of a leader on his or her followers 8) Unlike leadership research, research on power tends to focus on ________. C) tactics for gaining compliance 12) The two general groupings of power are ________. D) personal and formal 13) ________ power is based on the fear of the negative results from failing to comply. B) Coercive 14) At the organizational level, if Jenn can dismiss, suspend, or demote Colby, assuming Colby values his or her job, Jenn has ________ power over Colby. C) coercive 15) Which of the five sources of power is most likely to negatively affect an employee's job satisfaction? C) coercive 16) You know that the vice-president has the authority to accept or reject your report. This is part of his ________ power. D) legitimate 17) When a bank robber points a gun at a bank employee, his base of power is ________. A) coercive 18) Larry can assign Oliver work activities that Oliver finds unpleasant. Larry possesses ________ power over Oliver. D) coercive 19) The opposite of coercive power is ________ power. B) reward 20) If your superior tells you that she will offer you a raise provided you perform additional work beyond the requirements of your job, he/she is exercising ________ power. C) reward 21) Legitimate power is based on ________ in the organization. C) structural position 22) Which of the following types of power requires acceptance of the leader's authority by members of the organization? C) legitimate 23) The power that the College Dean has been granted by the University over the faculty is referred to as ________ power. C) legitimate 24) Which of the following statements is true regarding legitimate power? C) Legitimate power is broader than the power to coerce and reward. 25) Which of the following types of power can be categorized as personal power? D) referent 26) Most of us follow our doctor's advice because our doctor has ________ power. D) expert 27) ________ power is based on identification with a person who has desirable resources or personal traits. C) Referent 28) Your colleagues at work are constantly talking about the vice-president in your region. He is perceived throughout the organization as a ruthless man who is not to be antagonized. It is necessary for you to bring him a report, and you are very nervous about having to deal with him. The vice president's major base of power seems to be ________. B) coercive 29) Your immediate supervisor is a nice person. He helps you solve your problems and gives valuable advice. You admire your supervisor and aspire to become like him. The power that your supervisor possesses over you is known as ________ power. E) referent 30) John is good with numbers, but he wasn't sure what he wanted to study in college. During his senior year in high school he had a math teacher, Mr. Roury. John liked his teaching style and got interested in numbers. He also joined the Math Club to spend more time with Mr. Roury. As a result, John went on to study math and later engineering in college, and today tells his kids that he owes his career to Mr. Roury. Mr. Roury exhibited ________ power over John. B) referent 31) Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have ________ power. B) referent 32) Of the bases of power, research indicates that ________ power is most effective. A) personal 33) People especially likely to comply with soft power tactics tend to ________. B) have greater desire for control 39) Which of the following works to create resource dependence? B) Scarcity 40) Which of the following is a tool to assess the exchange of resources and dependencies within an organization? B) Social Network Analysis 41) Within a social network, each individual or group is called a ________, and the links between the groups are called ________. C) node; ties 47) Which of the following power tactics involves increasing the target's support by involving him or her in decision making? C) consultation 48) Power tactics are defined as ________. B) techniques for translating power bases into specific action 49) Which of the following is not considered to be a power tactic? B) substitution 50) Evidence indicates people in different countries tend to prefer different power tactics. Chinese managers prefer ________. D) coalition 51) Joe comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of ________. D) legitimacy 52) James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. Which of the following power tactics is used by James? C) rational persuasion 53) Which of the following power tactics tends to backfire and is typically the least effective of the nine power tactics? C) pressure 54) The power tactic of using flattery and creating goodwill before making a request is known as ________. A) ingratiation 55) Vivian has not been handling one portion of her duties in a satisfactory manner. As a result, her manager threatens to withhold her promotion. Which power tactic is being used by Vivian's manager? C) pressure 56) Which of the following power tactics is more effective when the audience is highly interested in the outcomes of a decision process? B) consultation 57) When the power tactic of ________ works, it's generally downward only. D) pressure 58) Which of the following power tactics can be used most effectively for exerting lateral influence? C) coalition 59) Sally finds out that her salary is lower than her peers. She discusses this with her boss, showing him how her performance has increased company revenues. As a result, she gets a substantial raise. Which of the following power tactics did she use? D) rational persuasion 60) Which of the following influence tactics is considered a "harder" tactic that emphasizes formal power and incurs greater costs and risks? B) coalition 66) According to the U.S. Equal Employment Opportunity Commission, the definition of sexual harassment includes all of the following except which? E) distinguishing based on gender 67) From the mid-1990s through to the early 2010s, sexual harassment claims filed by men have: D) increased by roughly 5 percent 69) Employees exhibiting which of the following traits are more likely to engage in political behavior? D) Machiavellian personality 70) If an individual ________, then he is less likely to engage in illegitimate political behavior. A) has invested a lot in the organization in terms of time and efforts 71) Which of the following factors encourages politicking? C) zero-sum reward allocation practices 72) Which of the following organizational factors encourages political behavior? C) allowing significant time to pass between the time of an action and its appraisal 73) To avoid politicking during performance evaluations, an organization should ________. D) use objective criteria 77) Which of the following is a self-focused impression management technique? B) enhancement 78) Which of the following statements is true regarding impression management (IM) techniques? A) During interviews, applicants appear to use ingratiation more than self-promotion. D) Ingratiation works well in interviews. 79) Delray is about to sit down with his boss for his performance review. Which IM technique should Delray avoid using in the performance evaluation? B) self-promotion 80) Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and constantly compliments others about their good work. Jerrod is attempting to use ________. B) impression management 81) A political map is useful for ________. B) selecting which relationships can influence your career 82) Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and constantly compliments others about their good work. Jerrod is engaging in which of the following impression management techniques as far as his supervisor is concerned? D) conformity 83) Which of the following is most likely to help Jerrod earn higher performance evaluations? B) ingratiation 84) Which of the following questions can aid in determining if someone is engaged in unethical politicking? A) What would be the point of politicking? B) Would politicking be worth the risk to the person? D) Both A and B 85) What is the relationship between unethical politicking and impression management? B) Impression management may be the motive for unethical politicking. 86) Which of the following would be an example of politicking? A) complimenting your supervisor on her new car B) stating that you were an NCAA athlete when you only played intramurals C) accepting a compliment for work you did not do D) All are examples of unethical politicking. Answer: D 87) Which of the following would be an example of unethical politicking? B) stating that you were an NCAA athlete when you only played intramurals C) accepting a compliment for work you did not do E) Only B and C are examples of unethical politicking. Answer: E 88) Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's awarding Nick a raise based on his evaluations could best be called ________. B) unethical politicking 89) Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Marilyn's striking the difficult customers from Nick's record could most logically be called ________. A) politicking B) unethical politicking C) identity management D) self-serving E) All are logical responses. Answer: E 90) Marilyn is the department head for a large call center and is responsible for conducting quarterly performance evaluations on her employees. While a good portion of the evaluation is based on areas such as friendliness, punctuality, and customer ratings, roughly half of the appraisal is based on call volume and the conversion of callers to customers. An employee's evaluations are used to determine quarterly raises. Algemar and Nick both work for Marilyn. Marilyn feels that she is a mentor for Nick while she feels that she simply inherited Algemar from another department; thus, Marilyn sometimes strikes from Nick's call records customers who are extremely difficult or perhaps too set against buying the product. For the last quarter, Marilyn awarded Nick a raise while she did not award one to Algemar. Nick's accepting the raise based on his performance evaluation could best be described as ________. A) politicking 91) According to various studies around the world, higher levels of political skill are associated with higher levels of perceived ________. E) job performance 92) When two organizations with very political environments interact with one another, studies have shown ________. C) that the two organizations will be harmed in collaborative projects 93) In which type of interview setting would Impression Management techniques prove to be most effective? D) an unstructured interview just between the interviewer and the candidate