University:
California State University, Northridge
Course:
MKT 449 | Marketing Strategy
Academic year:

2024
Views:

474

Pages:

2
Author:

Amel S.

FACTORS, RESPONSE AND HOW TO IMPROVE EMPLOYEE JOB SATISFACTION A. Employee Job Satisfaction Factors After understanding the meaning of job satisfaction and its indicators, then we also need to know what are the factors that influence it. There are several factors that affect worker job satisfaction, including; 1. Individual Factors These factors include employee age, health, intelligence (IQ), educational background, emotions, work attitude, mindset, and personality. 2. Intrinsic Factors of Work These factors include work attributes that require employees to have special skills, the level of difficulty of the job, pride in a job. 3. Salary and Facilities Income factors often affect the level of job satisfaction of an employee. In addition, health insurance facilities, old age insurance, and housing, are also factors that affect the level of job satisfaction. 4. Supervision / Supervision Supervision and supervision greatly affect the level of job satisfaction of a worker. Poor supervision can result in poor work results and high turnover. 5. Co-workers and Social Relationships with colleagues also play a role in a person's level of job satisfaction. Often the quality of relationships with colleagues affects the work of employees. In addition, social factors in the company and outside also affect job satisfaction. For example, trade union activities, political freedom, family relationships, and others. 6. Working Conditions These factors include working situations and conditions, ventilation, canteens, parking lots, and others. Job security is also an important factor in supporting job satisfaction because it affects feelings while working somewhere. B. Response to Job Satisfaction Referring back to the notion of job satisfaction, the response to this dissatisfaction will vary. Robins and Judge describe there are 4 responses with two dimensions; constructive/ destructive and active/ passive which are described as follows: 1. Exit Dissatisfaction is displayed with leaving the organization or seeking a new position. It can also be in the form of resignation. 2. Expressing Opinions (Voice) Job dissatisfaction is sometimes also shown by active and constructive effort. Employees will actively improve themselves both by asking for advice, discussing problems faced with their superiors and also other union activities. 3. Loyalty Dissatisfaction with work can be shown passively by waiting for the right conditions to improve yourself. 4. Neglect Sometimes employees allow dissatisfaction by leaving it alone so that it gets worse. Absenteeism begins to occur until chronic delay, no enthusiasm, lazy to try when meeting obstacles to find and improve mistakes.