Chapter 13 Project Stakeholder Management

Multiple Choice 18. Which is the new knowledge area identified by the Project Management Institute?  b. project communication management a. project stakeholder management  c. project risk management d. project procurement management ANSWER: a RATIONALE: Feedback: Because stakeholder management is so important to project success, the Project Management Institute decided to create an entire knowledge area devoted to it. 19. What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?  a. identifying stakeholders b. planning stakeholder management  d. controlling stakeholder engagement c. managing stakeholder engagement ANSWER: a RATIONALE: Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register. 20. The main output of which process is the stakeholder register?  a. planning stakeholder management b. identifying stakeholders  d. controlling stakeholder engagement c. managing stakeholder engagement ANSWER: b RATIONALE: Feedback: Identifying stakeholders involves identifying everyone involved in the project or affected by it, and determining the best ways to manage relationships with them. The main output of this process is a stakeholder register. 21. One of the main outputs of the _____ process are change requests.  a. planning stakeholder management b. identifying stakeholders  d. controlling stakeholder engagement c. managing stakeholder engagement ANSWER: c RATIONALE: Feedback: The outputs of this process change requests, project management plan updates, and project documents updates. 22. Which process involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed?  a. planning stakeholder management b. identifying stakeholders  c. managing stakeholder d. monitoring stakeholder engagement engagement ANSWER: d RATIONALE: Feedback: Monitoring stakeholder engagement involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed. Outputs of this process are work performance information, change requests, project documents updates, and organizational process assets updates. 23. The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.  a. identifying b. planning  c. executing d. monitoring ANSWER: a RATIONALE: Feedback: The stakeholder register is the output of the identifying stakeholders process of project stakeholder management. 24. Which is true about identifying stakeholders?  a. External project stakeholders include the project’s b. It is not very difficult to identify customers. stakeholders. c. Stakeholders with indirect ties to the project need d. Stakeholders do not change during not be engaged with. a project. ANSWER: a RATIONALE: Feedback: External project stakeholders include the project’s customers.  25. Doctors who actively participate in a project related to using information technology for chronic health problems would be examples of which stakeholder?  a. supportive b. leading  c. resistant d. neutral ANSWER: b RATIONALE: Feedback: Leading stakeholders are aware of the project and its potential impacts and actively engaged in helping it succeed. 26. The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.  a. resistant b. neutral  c. supportive d. leading ANSWER: a RATIONALE: Feedback: The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware. 27. The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.  a. high interest/low power b. high interest and high power  c. low interest/ low power d. low interest/high power ANSWER: b RATIONALE: Feedback: The project team should take corrective action if stakeholders with high interest and high power are also categorized as resistant or unaware. 28. After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.  a. stakeholder engagement b. stakeholder plan register  c. issue log d. power/interest grid ANSWER: a RATIONALE: Feedback: After identifying and analyzing stakeholders, the project manager and team should develop a stakeholder engagement plan to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project. 29. Scope, time and cost goals in order of importance can be ranked on a(n) _____.  a. requirements traceability matrix b. expectations management matrix  c. responsibility assignment d. probability matrix matrix ANSWER: b RATIONALE: Feedback: Project sponsors can usually rank scope, time, and cost goals in order of importance and provide guidelines on how to balance the triple constraint. This ranking can be shown in an expectations management matrix, which can help clarify expectations. 30. A(n) _____ is a tool used to document, monitor, and track problems that need resolution.  a. requirements traceability b. Gantt chart matrix  c. power/interest grid d. issue log ANSWER: d RATIONALE: Feedback: Issues should be documented in an issue log, a tool used to document, monitor, and track issues that need resolution.