University:
California State University, Northridge
Course:
SOM 306 | Operations Management
Academic year:

2021
Views:

471

Pages:

2
Author:

Carissa Thomas

Change Management Exam This exam covers key concepts from the Change Management lecture. Choose the correct answer for each question and provide justification where necessary. 1. What is the main goal of change management? A) To resist any changes within an organization. B) To manage the transition or transformation of an organization's processes. C) To focus solely on the technological advancements. D) To increase profits regardless of the impact on employees. Correct Answer: B Justification: Change management involves a systematic approach to handling changes within an organization, including processes, technologies, and goals. 2. Which of the following is a key aspect of change management? A) Reducing organizational costs by cutting jobs. B) Encouraging employees to resist change. C) Adapting and adopting new ways of conducting business activities. D) Ignoring technological advancements. Correct Answer: C Justification: A core aspect of change management is enabling an organization to adapt and adopt new ways of doing business, ensuring the organization remains competitive and agile. 3. Why is employee engagement crucial in change management? A) To create confusion during the transition process. B) To ensure that employees resist the changes. C) To help employees understand and embrace the changes. D) To limit communication between management and staff. Correct Answer: C Justification: Engaging employees helps them understand the reasons for change and makes it easier for them to embrace and support the transition.