Understanding the Role of Culture Answer Key Part 1

International Management Chapter 3 Understanding the Role of Culture 1) Cultural intelligence is also known as ________. A) cultural accommodation B) cultural quotient C) cultural empathy D) cultural sensitivity Answer: B 2) ________ is an outsider's seemingly natural ability to interpret someone's unfamiliar and ambiguous gestures in just the way that person's compatriots and colleagues would. A) Multicultural sensitivity B) Cultural accommodation C) Multicultural transfer D) Cultural intelligence Answer: D 3) ________ is the awareness of and an honest caring about another individual's culture. A) Cultural accommodation B) Cultural empathy C) Cultural sympathy D) Cultural quotient Answer: B 4) Cultural sensitivity is also known as ________. A) cultural empathy B) cultural intelligence C) cultural quotient D) cultural diffusion Answer: A 5) International managers can benefit greatly from cultural sensitivity because it ________. A) enables them to develop appropriate policies B) enables them to understand cultures better, by using stereotypes C) helps them protect the organization from outside influences D) helps them increase the long-term orientation of the organization Answer: A 6) Global managers who exhibit cultural intelligence and cultural sensitivity will most likely be able to ________. A) negotiate effectively in expatriate assignments B) request bonuses for overseas job assignments C) implement technological changes quickly D) conduct efficient performance appraisals Answer: A 7) Which of the following is a primary reason for failed expatriate assignments? A) creeping incrementalism B) cross-cultural differences C) moral universalism D) economic barriers Answer: B 8) ________ comprises the shared values, understandings, assumptions, and goals that over time are passed on and imposed by members of a group or society. A) Environment B) Workforce C) Economy D) Culture Answer: D 9) Globalization, in all its forms of personal and business contacts and information crossing borders, brings about changes that result in ________. A) cultural diffusion B) multicultural sensitivity C) cultural accommodation D) multicultural incrementalism Answer: A 10) When immigrants adopt some aspects of the local culture while keeping aspects of their culture of origin, this process is called ________. A) stereotyping B) particularism C) creolization D) ethnocentrism Answer: C 11) Which of the following is NOT categorized as a sociocultural variable of culture? A) religion B) economy C) education D) language Answer: B 12) Which of the following represents the expectations, norms, and goals held in common by members of a specific company or group? A) cultural variable B) societal culture C) organizational culture D) organizational system Answer: C 13) An organization where employees typically wear casual clothes and interact casually is most likely to have a(n) ________ organizational culture. A) hierarchical B) formal C) rules-bound D) informal Answer: D 14) Which of the following is a drawback of organizational culture? A) dishonesty toward organization B) reduced cooperation C) lack of commitment D) resistance to change Answer: D 15) Which of the following is an advantage of organizational culture? A) long-term commitment B) tendency to adopt changes quickly C) excessive domestic focus D) individuality Answer: A 16) ________ is the phenomenon of the shifting of individual management styles to become more similar to one another. A) Parochialism B) Convergence C) Stereotyping D) Particularism Answer: B 17) The unconscious reference point of one's own cultural values is called a(n) ________. A) self-reference criterion B) cultural distance criterion C) cultural diffusion standard D) unconscious power-distance point Answer: A 18) The first step for an international manager toward cultural sensitivity should be to ________. A) work and travel in a foreign culture B) interact with people from other cultures C) understand his or her own culture D) learn to speak another language Answer: C 19) Which of the following terms refers to the expectation that foreigners should automatically fall into host-country patterns of behavior? A) geocentrism B) nationalism C) parochialism D) ethnocentrism Answer: C 20) ________ refers to the belief that the practices of one's own country are best no matter where or under what conditions they are applied. A) Geocentrism B) Nationalism C) Parochialism D) Ethnocentrism Answer: D 21) An international manager can best develop an understanding of a particular culture by ________. A) creating a cultural profile for that country or region in which the firm does business B) assuming that his or her own cultural styles and practices can be successfully followed in the host country C) using stereotypes to develop cross-cultural understanding in a business setting D) hiring locals rather than expatriates for management positions in overseas subsidiaries Answer: A 22) According to contingency management, international managers need to ________. A) transfer home-country business practices to the local environment B) adapt their management styles to the local setting and people C) determine the extent to which locals will accept unequal power D) provide training to locals before transferring new technology Answer: B 23) Canada consists of distinct groups such as Anglophones, Francophones, and indigenous Canadians. This is an example of ________. A) subculture B) stereotyping C) cultural diffusion D) convergence Answer: A 24) ________ refers to the assumption that every member of a society or subculture has the same characteristics or traits without regard to individual differences. A) Diversification B) Posturing C) Stereotyping D) Parochialism Answer: C 25) Stereotyping should most likely be avoided by international managers because ________. A) current variables of culture are grossly inaccurate B) many cultures have diverse subcultures C) many countries outlaw the practice D) national culture is nonexistent Answer: B 26) According to Harris and Moran, which of the following is NOT a category that forms the subsystems in any society? A) societal system B) health system C) education system D) political system Answer: A 27) The main purpose of Harris and Moran's eight categories is ________. A) to show how subsystems in a society affect an individual's behavior B) to emphasize how stereotyping can be used for learning about different cultures C) to show how subcultures are beginning to converge with broader cultures D) to indicate that global managers should adapt to subordinates from other cultures Answer: A 28) According to Harris and Moran's eight categories, a kinship system refers to the influence of ________. A) workplace relations B) religious activities C) family relationships D) formal groups Answer: C 29) Which of the following subsystems is most likely to underlie both moral and economic norms? A) kinship system B) political system C) religious system D) education system Answer: C 30) Which of the following terms refers to a society's ideas and convictions about what is good or bad and right or wrong? A) regulations B) values C) rules D) procedures Answer: B 31) Which of the following is a cultural dimension identified by the GLOBE Project team? A) power distance B) universalism C) individualism D) fatalism Answer: A 32) Austria and Germany value competition and have a "can-do" attitude. Therefore, according to the GLOBE project, Austria and Germany are most likely to be ________ societies. A) accommodative B) cooperative C) humane-oriented D) assertive Answer: D