MGMT 3613 Operations Management, Chapter 4, Key Terms

MGMT 3613 | Operations Management Chapter 4 Key Terms Computer-Aided Design (CAD): Product design using computer graphics. Concurrent engineering: Bringing engineering design and manufacturing personnel together early in the design phase. Delayed Differentiation: Producing, but not quite completing, a product or service until customer preferences are known. Design for Assembly (DFA): Design focuses on reducing the number of parts in a product and on assembly methods and sequence. Design for Disassembly (DFD): Design so that used products can be easily taken apart. Design for Manufacturing (DFM): Designers take into account the organization’s capabilities when designing a product. Design for Recycling (DFR): Design facilitates the recovery of materials and components in used products for reuse. Designing for Operations: Taking into account the capabilities of the organization in designing goods and services. Failure: Situation in which a product, part, or system does not perform as intended. Life Cycle: Incubation, growth, maturity, and decline. Manufacturability: The ease of fabrication and/or assembly. Mass Customization: Producing basically standardized goods, but incorporating some degree of customization. Modular Design: A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged. Normal Operating Conditions: The set of conditions under which an item’s reliability is specified. Product Bundle: The combination of goods and services provided to a customer. Product Liability: A manufacturer is liable for any injuries or damages caused by a product. Quality Function Deployment (QFD): An approach that integrates the “voice of the customer” into both product and service development. Recycling: Recovering materials for future use. Reliability: The ability of a product, part, or system to perform its intended function under a prescribed set of conditions. Remanufacturing: Refurbishing used products by replacing the worn-out or defective components. Research and Development (R&D): Organized efforts to increase scientific knowledge or product innovation. Reverse Engineering: Dismantling and inspecting a competitor’s product to discover product improvements. Robust Design: Design that results in products or services that can function over a broad range of conditions. Service: Something that is done to or for a customer. Service Blueprint: A method used in service design to describe and analyze a proposed service. Service Delivery System: The facilities, processes, and skills needed to provide a service. Service Package: The physical resources needed to perform the service, the accompanying goods, and the explicit and implicit services included. Standardization: Extent to which there is absence of variety in a product, service, or process. Uniform Commercial Code: Products carry an implication of merchantability and fitness. Supplement Availability: The fraction of time a piece of equipment is expected to be available for operation. Independent Events: Events whose occurrence or nonoccurrence does not influence each other. Mean Time Between Failures (MTBF): The average length of time between failures of a product or component. Redundancy: The use of backup components to increase reliability. Reliability: The ability of a product, service, part, or system to perform its intended function under a prescribed set of conditions.