11. A medical assistant is working with a 72-year-old adult. What stage of Erikson’s
psychosocial development is this patient in?
a. Industry versus Inferiority
b. Generativity versus Stagnation
c. Identity versus Role Confusion
d. Ego Integrity versus Despair
e. Autonomy versus Shame and Doubt
ANS: D
Adults 60 years and older are in the Ego Integrity versus Despair stage.
REF: p. 40
OBJ: 6
TOP: Psychology/Cultural Awareness: Development Stages
MSC: CAAHEP: V.C.17.b | ABHES: 5.d
12. What communication strategy should a medical assistant use with a preschooler?
a. Use engaging simple tools to communicate information (e.g., gaming software).
b. Provide privacy and independence.
c. Use short, simple sentences.
d. Use imitation, play, and role-playing.
e. Use short, simple sentences and use imitation, play, and role-playing.
ANS: E
For preschoolers use short, simple sentences. Encourage questions. Use imitation, play,
and role-playing.
REF: p. 40
OBJ: 6
TOP: Psychology/Cultural Awareness: Development Stages
MSC: CAAHEP: V.C.17.b | ABHES: 5.d
13. What communication strategy should a medical assistant use with an adolescent?
a. Provide privacy and independence.
b. Encourage responsible decision making.
c. Use engaging simple tools to communication information.
d. All are correct
e. Provide privacy and independence and encourage responsible decision making.
ANS: E
With adolescence, provide privacy and independence. Encourage responsible decision
making. Encourage discussion and questions.
REF: p. 40
OBJ: 6
TOP: Psychology/Cultural Awareness: Development Stages
MSC: CAAHEP: V.C.17.b | ABHES: 5.d
14. This type of diversity pertains to the country where the person was born and holds
citizenship.
a. Culture
b. Race
c. Nationality
d. Ethnicity
e. Social factors