Quick Books Online Certification Exam Answers

110+ QuickBooks Online Certification Exam Answers & Questions List Exam Duration: 2 to 3 hours Total Sections: 5 Total number of Questions: 75 Minimum Passing Score: 80% in each Section Certification Validity: 365 Days Question (1): QuickBooks Online has some great features. Clients can use Online Invoicing, which will track when they’ve been viewed and paid. Online Invoicing even allows for customer queries via online messages directly linked to the invoice. You now need to enable this feature in the new client company you’re setting up. Take a look at the steps below 1. Select the Gear icon, and select Account and Settings, under the Your company column) 2. _____________ and scroll down to the Online delivery section 3. _____________ to ensure that Attach invoice as pdf is unchecked Can you identify the missing steps? Answer: Step 2: Select the Sales tab, Step 3: From the drop-down list, click on the Online invoice. Question (2): Your client has asked you to turn on warnings for duplicate check and bill numbers in their QuickBooks Online company. Take a look at the steps below. 1. 2. 3. 4. ______________ Under Your Company, select Account and Settings Select Advanced tab In the Other preferences section, select the option to warn if duplicate check number is used and warn if a duplicate bill number is used 5. ______________ 6. Starting at the QuickBooks Online Dashboard, which option would complete the following steps? / 1/36 Answer: Step 1: Select the Gear icon, Step 5: Select Save Question (3): Your client doesn’t want to pay a monthly fee for their QuickBooksPayments merchant account. What another option is available to them, and wherein QuickBooks Online can they sign up for QuickBooksPayments? Answer: There is another plan which means the customer pays the transaction charge; In the Billing and Subscription tab of Account and Settings. Question (4): Your client has moved and needs you to modify the business address of the company in QuickBooks Online. Take a look at the steps below. 1. 2. 3. 4. 5. Sign in to your QuickBooks Online Accountant account _________________ You’ll see the client company dashboard _________________ Select Account and Settings6. Select the Pencil icon in the Address section of the Company tab 6. What are the missing steps to get you to the screen to edit the address for your client? Answer: Step 2: Select the client company from the Client Switcher drop-down in the green header bar. Step 4: Select the Gear icon. Question (5): A great feature of QuickBooks Online is that there are other lists you can utilize to make it easier to fill in forms. Where would you go to find these lists? Answer: Go to the Gear icon and select All Lists Question (6): Where can you go to QuickBooks Online to import a list of products and services? Answer: Select the Gear icon and under the Tools column, select Import Data, then Products and services. / 2/36 Question (7): What is the difference between the “Profit and Loss Report” and the “Balance Sheet Report”? Answer: ● ● ● P&L shows activities: income and expenses to arrive at Net Income (Profit) for a specific time period. The Balance Sheet shows values: Assets and Liabilities to arrive at Equity (Net Worth) as of a specific date. The Net income from the Profit & Loss pass through the equity section in the balance sheet Question (8): The Chart of Accounts lies at the heart of a QuickBooks Online company. Which 5 of the following statements are true about the Chart of Accounts, how to make changes to the Chart of Accounts, and how products and services are linked to the Chart of Accounts? Answer: ● ● ● ● To add a new account, you open the Chart of Accounts by selecting Accounting from the left navigation, then select New to open the Account window The Sales of Product Income account is a default account when inventory is turned on Uncategorized Income and Uncategorized Expense are default accounts for online banking activity If you add a new account, the category type determines on which financial statement this account will show Delete an account from the Chart of Accounts if it is not relevant to your business Question (9): If you want to give one or more of your employee’s access to Your Practice, what types of user permissions can be set up? Answer: Regular or custom user, Company administrator, Reports only and Time Tracking only. Question (10): Look at the following 2 statements: 1. Statement 1 -“QuickBooks Online _____________ is the do-it-for-me option; a complete payroll service with a team of US-based payroll experts to take care of payroll for your client.” 2. Statement 2 -“You can also link up ____________ with QuickBooks to simplify workflow and save yourself a significant amount of time. You’ll benefit from a seamless, end-to-end experience that translates a client’s QuickBooks Online books into a tax return.” Identify the products that fit in the spaces to correctly complete the statements. Answer: Statement 1: Full-Service Payroll; Statement 2: ProConnect Tax Online / 3/36 Question (11): Your client wants to transfer $500 from their checking account into a savings account to cover tax liabilities for sales made last month. Where should they start the process? Answer: Navigate to the Quick Create icon, then find the Transfer link. Question (12): Look at these two sentences about Undeposited Funds. 1. By posting to Undeposited Funds, you can create a single bank deposit for multiple payments, making it easy ___________. 2. When receiving a payment, make sure _________________. Which of the options below correctly fills in the blanks? Answer: To match your bank register with your bank statement; 2. the Deposit to account is Undeposited Funds Question (13): You have a client business who uses invoicing, the Accounts Receivable workflow and they use the Banking screen to record a customer payment received. They select an income account and then select Add. What 2 problems will this cause? Answer: ● ● Their Accounts Receivable balance will not be accurate The income account will show duplicate income Question (14): When would you use the Add other funds to this deposit grid in a Deposit Transaction? Identify the 3 correct options below. Answer: ● ● ● When an employee reimburses the company You receive a tax refund from the IRS When a company doesn’t record income using sales transactions (invoices or sales receipts), and wants to record deposits directly to income accounts Question (15): Which 2 of the transactions and tools in the list are Posting transactions? Answer: ● ● Credit memos Vendor credits / 4/36 Question (16): Which option has the correct information about how a delayed charge is used, and how it is created and linked to an invoice? Answer: Use a delayed charge to record a fee that you want to invoice in the future. The first step is to select a Delayed charge from the Quick Create menu, and then add to an invoice later by selecting Add when the customer invoice is created. Question (17): What 3 types of customer statements can be generated by QuickBooks Online? Answer: ● ● ● Statements that show a balance forward and then all activity between two specified dates Statements that show invoices created between two specified dates and their related payments Statements that show just open transactions Question (18): Clients can take payments from their customers’ credit cards via Online Invoicing if they have QuickBooks Payments set up. How does the customer interact with the invoice to access credit card payment features? Answer: They select the Pay Now button. Question (19): Look at the following process for matching and adding deposit transactions from a bank feed: 1. 2. 3. 4. Select the line for that entry and you’ll see more information in the row that expands Select the Deposit link among suggested match(es) to view the deposit transaction Hit Cancel in the bottom left and you’ll go back to the banking area Now that we’re satisfied that this is the right banking activity matched to the right QuickBooks Online Transaction, we can ______________. Which option correctly completes the final step? Answer: Hit Match on the right of the entry. Question (20): The ____________ lists each customer with an open balance. It lists the open invoices in different columns based on whether they are current or how long it’s been overdue, 30, 60 and 90+ days. What kind of report is being described here? Answer: A/R Aging Summary report Question (21): Your client wants to understand the difference between cash-based and accrual-based reporting. Which is the best definition of cash-based reporting? Answer: Cash-based reports display income as of the date the customer payment is received/recorded and expenses as of the date a vendor bill is paid. / 5/36 Question (22): Read the following statement about recurring transactions in QuickBooks Online and the suggested steps to create one. Statement: “Recurring transactions in QuickBooks Online can be set up to manage any of the first transactions in any workflow, like sales receipts, invoices, bills, journals, checks, deposits, or expenses”. Suggested steps: ● ● ● ● ● ● Select the Quick Create icon Select Recurring transactions Select New Now choose Expense as the new Transaction Type from the drop-down list and hit OK On the new screen, enter Sult Advertising monthly fees as the template name. The best practice is to list the “Name” (Vendor/Customer/Employee) in the Template name. This makes it easier to identify what Names have recurring templates As the type, make it Scheduled. Which is true? Answer: Only the statement is correct Question (23): Look at these steps for creating a project and a task in QuickBooks Online Accountant: 1. 2. 3. 4. 5. 6. 7. 8. 9. _________________ Select Create a project in the top right Name the project Year-End Select the Client and enter four weeks from now as the due date Select Save Select your newly added Year-End project _________________ Type in the Task name – Bank reconciliation and close books Due date – two weeks from now10. Select Save Which option identifies the right steps for 1 and 7? Which option identifies the right steps for 1 and 7? Answer: 1. Select Work from the left menu; 7. Select Add a Task / 6/36 Question (24): Your client, Client A, has a problem. He has a number of invoices that have not been paid by the customer after the customer became insolvent. Another client, Client B, needs to adjust invoices because of small overpayments by the customer on a series of invoices dating back six months. Which client or clients would need to use the Write off invoices feature of QuickBooks Online to get their books corrected, and can they perform the task themselves? Select the option that has the correct answer for both parts of the question. Answer: Only Client A would benefit from the Write off Invoices tool; No, the feature is only available to Accountant users via the Accountant Toolbox Question (25): You have a client who needs a QuickBooks Online solution that includes tracking for sales and sales tax. Which subscription level in QuickBooks Online would you recommend? Answer: Simple Start, Essentials, or Plus Question (26): Taking care of pay reports for employees and subcontractors is a key task when preparing for the year-end. Which of the 2 forms below would need to be sent? Answer: ● ● W-2s are submitted for employees 1099s for subcontractors Question (27): Which subscription option, if any, includes online banking, access from any device at any time, and integration with a wide range of apps? Answer: All QuickBooks Online Subscription levels. Question (28): Managing inventory and avoiding out-of-stock situations is critical to the success of this type of client. What type of client does this best describe? Answer: Retail and eCommerce Question (29): When would you need to reclassify transactions and how would you do it in QuickBooks Online? Select the option that answers both parts of the question correctly. Answer: To clean up large uncategorized expense accounts; go to Reclassify transactions in the Accountant Toolbox / 7/36 Question (30): You can find the link to the Voided/Deleted Transactions tool by selecting the ___________________. Which option correctly completes the sentence? Answer: Accountant Toolbox Question (31): What are the steps to import a list of products and services in QuickBooks Online? 1. 2. 3. 4. Select + New icon > Tools column > Import Data > Products and Services Select Accountant Tools > Tools column > Import Data > Products and Services Select Gear icon > Tools column > Import Data > Products and Services Select Gear icon > Account and Settings > Advanced > Import Answer: 3. Select Gear icon > Tools column > Import Data > Products and Services Question (32): Which statement is true regarding the Preferred Vendor field in Product and Services items? 1. 2. 3. 4. You can add more than one preferred vendor to each product/service item You can create a new vendor from the product/service information screen Preferred vendors must be assigned to utilize the Price rules feature You can reorder your list of preferred vendors Answer: 2. You can create a new vendor from the product/service information screen Question (33): What are 2 ways to add a customer to QuickBooks Online? 1. 2. 3. 4. 5. Sales > Customers > Add New + New > Add Customer Sales > All Sales Gear icon > Add Customer Gear icon > Import Data Answer: 1. Sales > Customers > Add New 4. Gear icon > Add Customer / 8/36 Question (34): Which of the following buttons could you use to add a new vendor or find the link to import a vendor list into QuickBooks Online? 1. 2. 3. 4. The New Vendor button in the Vendors tab of the Sales screen The New Vendor button in the Vendors tab of the Expenses screen The New Vendor button in the Expenses tab of the Expenses screen The Enter Vendor Details button in the Expenses tab of the Sales screen Answer: 2. The New Vendor button in the Vendors tab of the Expenses screen Question (35): Where should you go to set up a new bank feed or link to a bank account in a client's QuickBooks Online company? 1. 2. 3. 4. Expenses Center Accounting Center Sales Center Banking Center Answer: 4. Banking Center Question (36): In QuickBooks Online, what 4 data points do you need to set up sales tax for a client who only does business in their home state? 1. 2. 3. 4. 5. 6. Their company address Whether they have any criminal convictions Whether they travel to other countries When their last sales tax period started How often do they have to file a sales tax return When they started collecting sales tax for the agency Answer: 1. Their company address 4. When their last sales tax period started 5. How often they have to file a sales tax return 6. When they started collecting sales tax for the agency / 9/36 Question (37): Which 4 methods allow clients to process digital payments from customers using QuickBooks Online Payments? ● ● ● ● ● ● ● Running a card through a card reader attached to a mobile device Entering payments manually as a Receive Payment Taking client payment via cryptocurrency Entering payments manually as a Sales Receipt Entering payments manually as a Credit Memo Sending a Sales Receipt to a customer via email Taking client payment via the Pay Now button on an emailed Invoice Answer: ● ● ● ● Running a card through a card reader attached to a mobile device Entering payments manually as a Receive Payment Sending a Sales Receipt to a customer via email Taking client payment via the Pay Now button on an emailed Invoice Question (38): Your client wants to open a new QuickBooks Payments merchant account. From inside QuickBooks Online, where can they go to sign up? 1. 2. 3. 4. In the Usage tab of Account and Settings In the Advanced tab of Account and Settings In the Payment tab of the Account and Settings In the Billing and Subscription tab of Account and Settings Answer: 3. In the Payment tab of the Account and Settings Question (39): Which 2 team user roles have permission to view and search for apps using the Apps tab in QuickBooks Online Accountant? 1. 2. 3. 4. Firm Master Admin Full Access Team User Custom Team User Basic Team User Answer: 1. Firm Master Admin 2. Full Access Team User / 10/36 Question (40): Where can a Master Admin Accountant User view the apps connected to a client's QuickBooks Online account from within QuickBooks Online Accountant? 1. Select the client from the Client List to open the Client Detail Page > Bookkeeping > View Connected Apps 2. Left Navigation Bar > Apps > Client Apps 3. In the Connected Apps column on the Client List dashboard 4. Gear icon > Apps > Client Apps Answer: 4. Gear icon > Apps > Client Apps Question (41): Where would you go in QuickBooks Online to see the range of default and extra lists that are available? 1. 2. 3. 4. Sales Center > Settings > All Lists + New button > All Lists Gear icon > All Lists Sales Center > Settings > Add Lists Answer: 2. + New button > All Lists 3. Gear icon > All Lists Question (42): Which are the 3 payroll options available inside QuickBooks Online companies? 1. 2. 3. 4. 5. QuickBooks Online Do-it-Yourself Payroll QuickBooks Online Core Payroll QuickBooks Online Premium Payroll QuickBooks Online Elite Payroll QuickBooks Online Self-Service Payroll Answer: 2. QuickBooks Online Core Payroll 3. QuickBooks Online Premium Payroll 4. QuickBooks Online Elite Payroll / 11/36 Question (43): Where would you go to find all the lists you can use to fill in forms in QuickBooks Online? 1. 2. 3. 4. Gear icon > All Lists + New icon > All Lists Accounting screen > All Lists Reports screen > All Lists Answer: 1. Gear icon > All Lists Question (44): Which 3 features should you suggest to your clients to build their brand recognition on sales forms? 1. 2. 3. 4. 5. Customize your fonts and use a font type that matches the company's branding scheme Add company logo to customer sales forms Use the standard template with no customization Add a splash of color that matches the company's branding scheme Select a default payment method Answer: 1. Customize your fonts and use a font type that matches the company's branding scheme 2. Add company logo to customer sales forms 4. Add a splash of color that matches the company's branding scheme Question (45): Which 3 navigation features are missing in a Reports Only user's view? ● ● ● ● ● Navigation panel Search box + New button Gear icon Help menu Answer: ● ● ● Navigation panel + New button Gear icon / 12/36 Question (46): Your client has called for help with their bank feeds in QuickBooks Online. You begin by asking them to open the Banking tab in the Left Navigation bar and your client tells you that she doesn't see this option listed. What could be the reason? ● ● ● ● Your client doesn't have bank feeds enabled Your client has Business view selected in their settings Your client has turned off the Banking option in their settings Your client has the Simple Start subscription for QuickBooks Online Answer: Your client doesn't have bank feeds enabled Question (47): What are 3 benefits of adding non-QuickBooks Online clients to your Client List in QuickBooks Online Accountant? 1. You can keep all client contact info, notes, and documents in one place 2. You can access all your ProConnect Tax Online clients from the same dashboard 3. You can launch your QuickBooks Desktop client companies directly from the Client Dashboard 4. You can create projects and tasks for non-QuickBooks Online clients in the Work tab to stay on top of important client deadlines 5. You can share documents stored in QuickBooks Online Accountant with the client Answer: 1. You can keep all client contact info, notes, and documents in one place 2. You can access all your ProConnect Tax Online clients from the same dashboard 3. You can create projects and tasks for non-QuickBooks Online clients in the Work tab to stay on top of important client deadlines Question (48): A user wants to download an itemized invoice for the QuickBooks Online subscriptions on her wholesale billing account for last month. The statement can be downloaded in which 2 file formats? XLS or XLSX ● ● ● ● CSV JPEG PDF DOC Answer: CSV, PDF / 13/36 Question (49): Depending on the way your practice works, you may need to give team members different access levels based on their roles. What are the 3 levels of access that can be granted to Team users of QuickBooks Online Accountant? ● ● ● ● ● Full access VIP access Basic access Custom access Standard access Answer: Full access, Basic access, Custom access Question (50): What types of user permissions can you set up when adding a new team member in QuickBooks Online Accountant? ● ● ● ● Regular or custom user, Company administrator, Reports only, and Time Tracking only Basic, Custom, and Full access Regular or custom user, Company administrator, and Reports only Regular or custom user and Company administrator Answer: Basic, Custom, and Full access Question (51): What is the correct process for setting up a recurring project for the same client? 1. Create a new project and select the Repeat button, then set the frequency and duration 2. Create the project and save it. Reopen the project and select the Duplicate button for the number of times you want it to recur 3. You can't repeat projects, only tasks Answer: 1. Create a new project and select the Repeat button, then set the frequency and duration Question (52): Based on the relationship and agreement with the vendors, what are the 2 vendor workflow options to pay your vendors? 1. 2. 3. 4. 5. Bill > Pay Bills Invoice > Receive Payment > Create Deposit Create Purchase Order Expense or Check Delayed Charge > Pay Bills / 14/36 Answer: 1. Bill > Pay Bills 3. Create Purchase Order Question (53): Look at these two sentences about Undeposited Funds: By posting to Undeposited Funds, you can create a single bank deposit for multiple payments, making it easy ___________. When receiving a payment, make sure _________________. Which option correctly fills in these two sentences? ● ● ● ● 1. To match your bank register with your bank statement; 2. the Deposit to account is Checking 1. To match your bank register with your bank statement; 2. the Deposit to account is Uncategorized Funds 1. To match your expenses with your bank statement; 2. the Deposit to account is an Uncategorized asset 1. To match your bank register with your bank statement; 2. the Deposit to account is Undeposited Funds Answer: 1. To match your bank register with your bank statement; 2. the Deposit to account is Undeposited Funds Question (54): Someone is teaching his/her client proper vendor workflow. What is the correct workflow? ● ● ● ● Purchase Order > Pay bill Bill > Print checks Bill > Pay bill Invoice > Pay bill Answer: Purchase Order > Pay bill Question (55): When the Sales Tax feature is enabled in QuickBooks Online, where must you record sales tax payments? ● ● ● ● Create Bill Sales Tax Center Create Check Pay Bills Answer: Sales tax center / 15/36 Question (56): What are 2 tools you can use to identify possible issues in a QuickBooks Online company? ● ● ● ● ● Transaction Journal Import Data Account and Settings Audit Log Journal Entry Answer: ● ● Transaction Journal Audit Log Question (57): What are the steps to create a new estimate in QuickBooks Online? ● ● ● ● Projects > All Sales > New Transaction > Estimate Sales > Customers > New Customer Sales > All Sales > New Transaction > Estimate Gear icon > Estimate Answer: Sales > All Sales > New Transaction > Estimate Question (58): Stacy wants to run reports that tell her which vendors provide the best prices on the products she sells. Which 2 vendor workflows in QuickBooks Online enable her to create reports with this data? ● ● ● ● ● Create Bill with product/service items > Pay Bill Create Expense with product/service items Create Expense with account/category detail Create Invoice with product/service items Create Bill with account/category detail > Pay Bill Answer: ● ● Create Bill with product/service items > Pay Bill Create Expense with account/category detail Question (59): Which report should you run to list all customers who currently owe balances, and how old those balances are? ● ● ● Accounts Payable Aging Summary Accounts Receivable Aging Summary Balance Sheet / 16/36 ● Trial Balance Answer: Accounts Receivable Aging Summary Question (60): Kathryn is concerned about her cash flow and wants to know how much she has spent with each of her vendors last month. Which report in QuickBooks Online would provide that information? ● ● ● ● Accounts Payable Aging Profit and Loss Balance Sheet Expenses by Vendor Summary Answer: Expenses by Vendor Summary Question (61): _________ is designed to support the most common workflows and tasks to close a client's monthly books. It consists of the following three workflow tabs: __________ __________ __________ Fill in the blanks. 1. 2. 3. 4. Month-end review, Transactions, Accountant review, Final review Overview, Transaction review, Accountant reconciliation, Final review Month-end review, Transaction review, Account reconciliation, Final review Overview, Transactions, Accountant review, Final review Answer: 2. Overview, Transaction review, Accountant reconciliation, Final review Question (62): The first stage in the month-end process is reviewing transactions and recognizing any possible issues. What are the 2 open issues that can be viewed from the Transaction review tab? ● Reclassified transactions / 17/36 ● ● ● ● Uncategorized transactions Transactions without payees Transactions without accounts Transactions with attachments Answer: ● ● Uncategorized transactions Transactions without payees Question (63): To keep track of her team, Esther has requested that the status of each task be updated in the Month-end review tabs. What are the 3 status options? ● ● ● ● Open, pending, done To do, waiting, complete Open, pending, complete To do, waiting, do Answer: Open, pending, complete Question (64): What are 2 limitations of the Reclassify Transactions tool? ● ● ● ● ● You can't change the payment bank account when reclassifying expenses You can't change the Classes when reclassifying expenses You can't change the Locations when reclassifying expenses You can't change the account for inventory adjustments You can't change the Classes for deposit types Answer: ● ● You can't change the payment bank account when reclassifying expenses You can't change the Classes for deposit types Question (65): When should an Accountant user use the Write Off tool? ● ● ● ● When a client has overpaid When a client has outstanding invoices that will not be paid When you wish to remove a duplicate transaction When a user wants to categorize several transactions quickly Answer: When a client has outstanding invoices that will not be paid / 18/36 Question (66): Where can you find the link to the Voided/Deleted Transactions tool? ● ● ● ● Accountant Tools Gear icon + New icon Banking screen link in the Left Navigation Bar Answer: Accountant Tools Question (67): What are 4 options you can access via Accountant Tools? 1. 2. 3. 4. 5. 6. 7. Reclassify transactions Reconcile Recurring transactions Close books Reports options Audit log My Experts Answer: 1. Reclassify transactions 2. Reconcile 3. Recurring transactions 5. Reports options Question (68): IRS guidelines require specific information to substantiate deductible automobile expenses. Which 3 items are included in the substantiation requirements? 1. Vehicle type, date placed in service, and total mileage (including business, commuting, vacation, and personal) 2. Vehicle type, the amount of days driven, and the total mileage (including business, commuting, vacation, and personal) 3. Vehicle type, date placed in service, and total mileage (including business, commuting, and personal) 4. Vehicle type, the number of days driven, and the total mileage (including business, commuting, and personal) Answer: 1. Vehicle type, date placed in service, and total mileage (including business, commuting, vacation, and personal) / 19/36 Question (69): You have set a closing date with a password. Can your client make changes and if so, how would you track any changes to transactions within the closed period? 1. Yes, but only if they know the password. There is no way to track changes 2. No. Even if they know the password, they can't change transactions on or before the closing date. Only the accountant can track changes 3. Yes, but only if they know the password. Changes are flagged in an Exceptions to Closing Date report 4. Yes, they can change transactions even without the password. Changes are flagged in an Exceptions to Closing Date report Answer: 3. Yes, but only if they know the password. Changes are flagged in an Exceptions to Closing Date report Question (70): Why might an Accountant user not see the Exceptions to Closing Date report in a QuickBooks Online company? ● ● ● ● A closing date has not been set in the company The Accountant user does not have the required permissions to view the report The Exceptions to Closing Date report is not available in a Simple Start subscription The Audit Log is not enabled Answer: The Accountant user does not have the required permissions to view the report Question (71): When using the Copy to Purchase Order feature from within an Estimate, where do you need to turn on Use Purchase orders? ● ● ● ● Account and Settings > Products and Services Expenses > Purchase orders Account and Settings > Expenses > Purchase orders Vendors > Purchase order Answer: Account and Settings > Expenses > Purchase orders Question (72): When does a QuickBooks Online user want to automatically apply a Credit Memo transaction to a customer invoice, where must the Automatically Apply Credits checkbox be turned on? 1. 2. 3. 4. Account and Settings > Sales > Products and Services Account and Settings > Expenses > Messages Account and Settings > Advanced > Automation Account and Settings > Advanced > Accounting / 20/36 Answer: 3. Account and Settings > Advanced > Automation Question (73): Different customer statement types are available to suit different client situations. Heather wants to help her client send out a statement that reflects all unpaid invoices, unapplied payments, and Credit Memos. Which statement type should she choose? ● ● ● ● Balance Forward Open Item Transaction Statement Client Open Balance Answer: Open Item Question (74): What are 2 ways to access the vendor credit screen in QuickBooks Online? Sales Center > New Invoice 1. 2. 3. 4. Gear icon > Vendor Credit Expenses Center > Import Transactions + New button > Vendor Credit Expenses Center > New Transaction > Vendor Credit Answer: 3. + New button > Vendor Credit 4. Expenses Center > New Transaction > Vendor Credit Question (75): When might you use the Bank Deposit Transaction? 1. Your client wants to apply a customer payment to an open invoice 2. Your client wants to record an SBA loan amount received 3. Your client wants to record sales from her upcoming trade show and provide sales receipts 4. Your clients want to refund a customer Answer: 2. Your client wants to record an SBA loan amount received Question (76): Where can a client identify the instant deposit options for their QuickBooks Payments account? / 21/36 Deposits tab 1. 2. 3. 4. Account and Settings Invoices tab Create Invoice screen Banking Center Answer: Account and Settings Question (77): What is the additional percent fee when using QuickBooks Payments Instant Deposits? 1. 2. 3. 4. 2 1.5 1 2.5 Answer: 3. 1 Question (78): Which 3 statements are true about journal entries? ● ● ● ● ● Total debits must equal total credits You can post to Products and Services in a journal entry When posting to the accounts receivable account, you must specify a vendor When posting to the accounts receivable account, you must specify a customer You can post to multiple accounts receivable and/or accounts payable accounts in the same journal entry Answer: ● ● ● Total debits must equal total credits When posting to the accounts receivable account, you must specify a customer You can post to multiple accounts receivable and/or accounts payable accounts in the same journal entry Question (79): The Pay down credit card feature can be found in which area of QuickBooks Online? ● ● ● ● Gear icon + New on the Left Navigation Bar Account and Settings Banking Center Answer: + New on the Left Navigation Bar Question (80): 1. Select the + New button from the Left Navigation Bar / 22/36 2. Select _______ in the Other column 3. Select the credit card account that is being paid 4. Select the ____________, if applicable 5. Enter how much was paid 6. Enter the date of payment 7. Select the account the payment is being made from next to "What did you use to make the payment?" 8. Select ______________. Which option completes the 3 missing steps to use the Pay down credit card feature? 1. 2. 3. 4. Pay down credit card, account number, Submit payment Transfer, Payee, Schedule payment Pay down credit card, Payee, Save Transfer, account number, Save Answer: 3. Pay down credit card, Payee, Save Question (81): Your client wants to transfer $500 from their checking account into a savings account to cover tax liabilities for sales made last month. Where should your client go to find the Transfer link? ● ● ● ● Gear icon + New Sales screen Banking screen Answer: Banking screen Question (82): One major benefit of using the Bank Feeds feature in QuickBooks Online is that as you _________________ or __________________ transactions in QuickBooks Online from the downloaded transactions from the bank, they are marked ___________________. This makes the end-of-period bank reconciliation more efficient. Which option correctly completes these statements? ● ● ● ● Record, delete, reconciled Match, exclude, cleared Match, add, cleared Exclude, add, reconciled / 23/36 Answer: Exclude, add, reconciled Question (83): A user accidentally added a new transaction to his/her bank register via the bank feed that should have been matched to an existing transaction. Where in the Banking Center should she/he go to find the transaction and correct the error? ● ● ● ● Gear icon Filter For Review Categorized Answer: Categorized Question (84): How can you filter the For Review tab to see all the transactions QuickBooks Online thinks it has found a good match for? ● ● ● ● Select the All transactions drop-down, then Matched Select the All transactions drop-down, then Recognized Click on the Gear icon, then select Show only matches Select the All transactions drop-down, then Included Answer: Select the All transactions drop-down, then Recognized Question (85): MB has been using proper workflow for her sales process by creating invoices, receiving payments, and recording deposits using the transaction screens in QuickBooks Online. Most likely she will be able to ___________ downloaded deposits to ____________ transactions in the Banking Center. Which option correctly completes the sentence? ● ● ● ● Add, new Add, existing Match, existing Match, new Answer: Match, existing Question (86): Which option correctly explains the steps to enable email receipt forwarding in QuickBooks Online? ● ● ● Gear icon > Account and Settings > Expenses > Receipts > Register your email to get started Gear icon > Account and Settings > Advanced > Automation > Turn on receipt forwarding Banking > Receipts > Turn on receipt forwarding / 24/36 ● Banking > Receipts > Forward from email Answer: Gear icon > Account and Settings > Expenses > Receipts > Register your email to get started Question (87): The Receipt Capture feature in QuickBooks Online allows users to add receipts to QuickBooks using which 3 methods? ● ● ● ● ● ● By forwarding an email to [youruniquename]@qbodocs.com from a registered email By forwarding an email to companyname@quickbooks.com from a registered email By snapping a picture via the mobile app By snapping a picture via a browser By uploading a file via a browser By texting to receipts@quickbooks.com Answer: ● ● ● By snapping a picture via the mobile app By uploading a file via a browser By texting to receipts@quickbooks.com Question (88): In which 2 situations might a transaction need to be excluded from bank feeds? ● ● ● ● If the downloaded transaction was already recorded and reconciled in QuickBooks Online If the bank downloads the same transaction more than once If the posting date and actual payment date don't match in the bank feed If the bank description doesn't match the payee name Answer: ● ● If the downloaded transaction was already recorded and reconciled in QuickBooks Online If the bank downloads the same transaction more than once Question (89): Which 3 statements regarding bank rules are true? ● ● ● ● ● ● Bank rules can be prioritized Bank rules are only included in QuickBooks Online Plus or Advanced subscriptions Bank rules can be copied, edited, or deleted Only an Accountant user can set up bank rules in QuickBooks Online There is an additional fee to use bank rules in QuickBooks Online You can automatically add transactions to the register using bank rules Answer: / 25/36 ● ● ● Bank rules can be prioritized Bank rules can be copied, edited, or deleted You can automatically add transactions to the register using bank rules Question (90): What are 3 important reasons to reconcile bank and credit card accounts at set dates? ● ● ● ● ● To verify transactions have the correct date assigned to them To verify that an account balance is within its credit limit To verify that all transactions have been recorded for the period To verify that previously reconciled transactions have not been changed since the last reconciliation To verify that the bank has not lost its connection to QuickBooks Online Answer: ● ● ● To verify that an account balance is within its credit limit To verify that all transactions have been recorded for the period To verify that previously reconciled transactions have not been changed since the last reconciliation Question (91): Which 2 statements are correct regarding reconciling a bank account in QuickBooks Online? ● ● ● ● You can only undo a bank reconciliation via a link in Accountant Tools To successfully reconcile and run a reconciliation report, you need to enter the Statement Ending Date and Ending Balance from the relevant bank statement Reconciliations must only be run at period end to estimate tax owed To see the Reconciliation report, select View report after you've successfully reconciled the account Answer: ● ● To successfully reconcile and run a reconciliation report, you need to enter the Statement Ending Date and Ending Balance from the relevant bank statement To see the Reconciliation report, select View report after you've successfully reconciled the account Question (92): How would you begin setting up a recurring transaction in QuickBooks Online? ● ● ● ● Select Create > Recurring Transactions Select the Gear icon > Recurring Transactions Select Accountant Tools > Recurring Transactions Select the Gear icon > Account and Settings > Advanced > Enable Recurring Transactions / 26/36 Answer: Select the Gear icon > Recurring Transactions Question (93): What are the names of the three tabs listed across the top of the Reports Center? ● ● ● ● Favorites, Custom reports, Management reports Business overview, Favorites, Custom reports Standard, Business overview, Custom reports Standard, Custom reports, Management reports Answer: Standard, Custom reports, Management reports Question (94): Which report accounting method shows an overview of the money received and spent for a specific period? ● ● ● ● Hybrid basis Accrual basis Modified basis Cash basis Answer: Accrual basis Question (95): What report in QuickBooks Online will show whether a client was profitable for a specific period? ● ● ● ● Balance Sheet Accounts Receivable Aging Profit and Loss Trial Balance Answer: Profit and Loss Question (96): How do you record a debit card transaction in QuickBooks? Answer: Use the write check window for the check register but type debit in the check number field Question (97): The computer that houses your QuickBooks data could crash. what should you do in QuickBooks to make sure you always have access to your data? Answer: Create a backup copy of your company files and store it separately from the computer Question (98): List entries may be deleted only when: / 27/36 Answer: There is no balance, it has not been used and is not linked to anything that has been used. Question (99): How do items affect the financial statement? Answer: When you purchase or sell an item the value of the purchase or sell flows to the account you selected when you set up the item. Question (100): You sent a QuickBooks report to excel and made some changes. How do you import the change in excel back to QuickBooks? Answer: Use the import from excel wizard in QuickBooks Question (101): How do you customize a report? the example; change what information in QuickBooks displays, change the title, etc. Answer: Click the customize report button on the report Question (102): How do you identify the version of QuickBooks to find that you have? Answer: Press the F2 Key Question (103): Which is the quickest way in QuickBook to find an invoice from 6 months ago? Answer: Open an invoice and click the find button. Question (104): How do you hide sub-accounts on the report? Answer: Hit the collapse button Question (105): Which of the following statements is true regarding single-user and multi-user mode? Answer: / 28/36 To use QuickBooks in multi-user mode, each user must have the same version of QuickBooks on their computer to access the same company file Question (106): Which of the following could explain why a profit and loss show a profit, but the business owner doesn't have any money in the bank? Answer: This is the difference between cash and accrual reporting Question (107): You have to set up the item for shipping. What item type should you use? Answer: Other charges Question (108): When should you enter a customer credit memo? Answer: A customer returns a product that was damaged Question (109): How can you ensure that invoice details do not appear on a customer's statement? Answer: Uncheck the show invoice item detail on the statement option in the credit Create Statement window Question (110): Which of the following elements on an invoice can you not customize? Answer: The amount of information, number of characters you can type in each field. Question (111): Which statement about creating a client request in QuickBooks Online Accountant is false? 1. You can add attachments by selecting the + Add document link 2. The request is not sent to the client's email address unless the default setting is changed. 3. The request appears in the client's QuickBooks Online company in My Accountant 4. If you wish to notify your client of your request with a QuickBooks Online-generated email, select Notify client Answer: 2. The request is not sent to the client's email address unless the default setting is changed. / 29/36 Question (112):- What type of business relies on knowing their inventory at all times? Answer: B2B Wholesale businesses Question (113):- Managing inventory and avoiding out-of-stock situations is critical to the success of what type of business, as well as understanding cash flow and balance sheets? Answer: Retail and e-commerce businesses Question (114):- What are the three different ways to get information into QuickBooks Online? Answer: 1. Convert data in existing QuickBooks Desktop software 2. Import customers, vendors, Chart of Accounts, and products and services lists from Excel 3. Enter all data manually Question (115):- What are the five different subscription plans available on QuickBooks Online? Answer: 1. 2. 3. 4. 5. QuickBooks Online Self-Employed QuickBooks Online Simple Start QuickBooks Online Essentials QuickBooks Online Plus QuickBooks Online Advanced Question (116):- What is considered the backbone of accounting software? Answer: The Chart of Accounts, including all assets, liabilities, income, and expenses Question (117):- In wholesale billing, who is billed monthly for the subscription of QBO? Answer: The Accountant Question (118):- How much does the Accountant user pay for wholesale billing? Answer: / 30/36 50% wholesale discount Question (119):- What is a perk of wholesale billing? Answer: The Accountant user decides how the clients will be billed. Question (120):- How do you add a new client? Answer:1. Go to Client Dashboard in QuickBooks Online Accountant 2. Select Add Client 3. Enter the business info Question (121):- How do existing users add you as their Accountant on QBO? Answer:1. 2. 3. 4. 5. 6. Tell them to go to My Accountant in the left-hand navigational panel Send an email Accept invite Sign in using QBO account information Continue The user will be added to your list of clients Question (122):- The Opening Balance Equity account should always be zero. If you see a balance here, it's most likely because an amount was entered in the opening balance field when? Answer:- During the creation of a new customer, vendor, balance-sheet account, or inventory product Question (123):- In the Client Overview Tab under Transaction Volume, what is the latest date you can see? Answer:Up to 30 days Question (124):- The Accountant User and Clients with the Advanced subscription have access to The Client Overview. What are some benefits of the Client Overview? Answer:- / 31/36 Concise subscription information, recent banking activity stats, and early indications of banking errors Question (125):- What are the five benefits of using apps? Answer:1. 2. 3. 4. 5. Reduce data entry Solve industry-specific tasks Streamline workflow processes Expand business insight Security and/or separation of duties Question (126):- To be listed in the Accountant tab or apps.com, the app must be! Answer:The app must be inspected and approved by Intuit. Question (127):- All apps are pre-categorized into the tasks they help resolve _ Answer:By selecting the Browsing Category, you can filter apps by the problem you are trying to solve. Question (128):- What are the two ways to search an app in QuickBooks Online? Answer:Using the search box or by category Question (129):- Which is the most popular time-tracking app available in QBO? Answer:T-sheet Question (130):- What subscriptions would you suggest to track sales and sales tax? Answer:Simple Start, Essentials, Plus, and Advanced Question (131): During the Advanced Setup, you can turn on and off which features in the EasyStep Interview? 1. Sales taxes 2. Inventory / 32/36 3. Progress Invoicing 4. All of the above Answer: All of the above Question (132): During the Advanced Setup, you can set up a password for which of the following users during the EasyStep Interview? 1. 2. 3. 4. Administrator External Accountant You cannot set up passwords during the EasyStep interview All users Answer: Administrator Question (133): When setting up a new company through the Advanced Setup, some company information is optional and some are absolutely required. Which of the following pieces of information does QuickBooks require you to enter during the EasyStep Interview? 1. 2. 3. 4. Company name Company password Tax ID All of the above Answer: Company name Question (134): How do you set up multiple businesses in QuickBooks (assuming each business files a separate tax return)? 1. 2. 3. 4. Purchase a separate QuickBooks license for each company you need to set up. Use the Advanced Setup to go through the EasyStep interview for the oldest Use the Advanced Setup to go through the EasyStep interview for each company Use the Advanced Setup to go through the EasyStep Interview for the largest company first, and then choose File > Add a separate business at the end of the interview. to create a separate company file. Answer: Use the Advanced Setup to go through the EasyStep interview for each company Question (135): During the Advanced Setup, how do you set up a new account that is not on the default list of accounts during the EasyStep Interview? 1. You can't add accounts that are not on the QuickBooks default list. Finish the interview and add the accounts directly to the Chart of Accounts. 2. Click Add new account in the EasyStep Interview. 3. Click Edit Account during the EasyStep Interview. / 33/36 4. Select Import My Chart of Accounts during the EasyStep Interview. Answer: You can't add accounts that are not on the QuickBooks default list. Finish the interview and add the accounts directly to the Chart of Accounts. Question (136): You've been hired by a company that started in 1911. They've never used QuickBooks. During the Advanced Setup, what "Start Date" should you use in the EasyStep Interview? 1. 2. 3. 4. There is no Start Date in the EasyStep Interview. The date the company bought QuickBooks. 1911 The date you want to begin tracking the company's finances in QuickBooks. Answer: The date you want to begin tracking the company's finances in QuickBooks. Question (137): How do you restore a company file from a backup copy? 1. Choose File > Back Up. Then click the Restore from Backup button. 2. Choose File > Utilities > File Operations > Restore. 3. Choose File > Open or Restore Company. Select Restore a backup copy and click Next. Choose Local or Online Backup and click Next. Select the file to restore and click Open. Choose where to restore the file to and click Save. 4. Click the Restore icon on the Home page. Click the Next option. Answer: Choose File > Open or Restore Company. Select Restore a backup copy and click Next. Choose Local or Online Backup and click Next. Select the file to restore and click Open. Choose where to restore the file to and click Save. Question (138): Which of the following is NOT a backup option in QuickBooks? 1. 2. 3. 4. Manually back up the file. Automatically back up the data file when closing QuickBooks. Schedule an unattended backup All of the above are QuickBooks backup options. Answer: All of the above are QuickBooks backup options. Question (139): Why would you restore a data file from the backup file? 1. You wish to review the company data as it stood at an earlier date. 2. The company data file on your hard drive is damaged and cannot be used. 3. Your computer crashed. You reloaded QuickBooks, and now you are ready to open the company file. 4. All of the above. / 34/36 Answer: All of the above Question (140): How do you switch to Multi-User Mode? 1. 2. 3. 4. Choose Company > Set Up Users and Passwords > Set Up Users from the Open the data file from a remote location. Choose Edit > Preferences > Multi-User from the menu. Choose File > Switch to Multi-user Mode from the menu. Answer: Choose File > Switch to Multi-user Mode from the menu. Question (141): If you choose to remove transactions as of a specific date from the "Condense Data" window, what does QuickBooks do? 1. Removes all payroll transactions that occurred on that date. This is a great way to fix the mistakes a new person made on a particular day. 2. Removes all transactions while leaving lists, preferences, and service subscriptions intact. 3. Changes the company's start date. 4. Deletes all transactions, as well as user passwords and access privileges. Answer: Removes all transactions while leaving lists, preferences, and service subscriptions intact. Question (142): What happens when you press F2 in QuickBooks? 1. Nothing, because function keys are not designed to work with QuickBooks. 2. QuickBooks opens the Help. 3. QuickBooks opens the Product Information window which includes version and company file information. 4. QuickBooks closes all windows. Answer: QuickBooks opens the Product Information window which includes version and company file information. Question (143): When would you enter a journal entry? 1. 2. 3. 4. To correct errors (if you have a strong accounting background) For year-end adjustments To enter depreciation All of the above Answer: All of the above Question (144): If the computer that houses your QuickBooks data crashes, what should you do? / 35/36 1. 2. 3. 4. Restore a backup copy of your company file Create a backup copy of your company file Condense your company file data Export your data to Excel Answer: Restore a backup copy of your company file Question (145): When you start a company or are hired as a bookkeeper, it is important to know which edition of QuickBooks you are using. What are the major QuickBooks editions? 1. QuickBooks Online, QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise Solutions 2. QuickBooks Online, QuickBooks Basic, QuickBooks Pro 3. QuickBooks Basic, QuickBooks Pro 4. QuickBooks Premier, QuickBooks Enterprise Solutions Answer: QuickBooks Online, QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise Solutions / 36/36