Chapter 1 The Importance of MIS

Chapter 1 The Importance of MIS 1) ________ states that the number of transistors per square inch on an integrated chip doubles every 18 months. A) Nielsen's Law B) Faraday's Law C) Moore's Law D) Newton's Law E) Metcalfe's Law Answer: C 2) According to Moore's Law, the ________. A) price of an integrated chip reduces once in 18 months B) performance of each transistor on a square inch of an integrated chip doubles every year C) number of transistors per square inch on an integrated chip doubles every 18 months D) density of a transistor decreases every year E) rate of innovation increases exponentially Answer: C 3) ________ states that network connection speeds for high-end users will increase by 50 percent per year. A) Nielsen's Law B) Kryder's Law C) Moore's Law D) Bell's Law E) Metcalfe's Law Answer: A 4) Which of the following ratios has fallen as a result of Moore's Law? A) price/performance B) demand/supply C) profit/loss D) debt/equity E) price/earnings Answer: A 5) In 1972, computer scientist ________ recognized that digital devices would change the world as they evolved and became widely used. A) Gordon Bell B) Robert Metcalfe C) Gordon Moore D) Jakob Nielsen E) Sam Flynn Answer: A 1 6) ________ states that the value of a network is equal to the square of the number of users connected to it. A) Moore's Law B) Metcalfe's Law C) Bell's Law D) Nielsen's Law E) Flynn's Law Answer: B 7) Google's Project Loon is a major effort to ________. A) decrease the size of storage devices, while increasing their capacity B) facilitate the use of Internet on submarines, while they are submerged C) promote the use of virtual machines, that operate on voice command D) bring Internet access to everyone using a network of inflated balloons E) reduce the rate of decay in magnetic disks Answer: D 17) ________ is most likely to be outsourced to the lowest bidder. A) Ability to experiment B) Routine skill C) Ability to collaborate D) Abstract reasoning skill E) Systems thinking Answer: B 18) Which of the following is categorized as a nonroutine cognitive skill? A) symbolic thinking B) marketing knowledge C) tax accounting D) systems thinking E) data entry Answer: D 19) Dallas is an analyst at an online retailer. He is great at creating representative diagrams showing the relationships between customer purchases, billing, and shipment. This indicates that he has ________ skills. A) abstract reasoning B) collaborative C) experimental D) systems thinking E) spatial intelligence Answer: A 2 20) Abstract reasoning is the ability to ________. A) develop ideas and plans with others when performing tasks B) make and manipulate models C) act quickly on a problem D) provide and receive critical feedback E) identify the crux of an argument Answer: B 21) ________ is the ability to model the components of a system, to connect the inputs and outputs among those components into a sensible whole that reflects the structure and dynamics of the phenomenon observed. A) Abstract reasoning B) Systems thinking C) Collaboration D) Experimentation E) Function modeling Answer: B 22) A manager will essentially require ________ skills to test ideas clearly on a small scale, before taking bigger risks or committing significant resources to a larger project. A) collaboration B) experimentation C) interpersonal D) systems thinking E) social Answer: B 23) Lindsay is an analyst at a large power company. She creates a custom spreadsheet showing how cold weather might affect the company's profitability. This shows her ________ skills. A) abstract reasoning B) experimentation C) systems thinking D) problem-solving E) risk ordering Answer: C 24) After making minor changes to a team report, Jeff felt like he had done enough work on the project. When he was asked to contribute more, he got offended and quit responding to requests from some team members. Jeff's inability to receive critical feedback indicates a lack of ________ skills. A) systems thinking B) collaboration C) abstract reasoning D) experimentation E) ideation Answer: B 3 25) ________ is the activity of two or more people working together to achieve a common goal, result, or work product. A) Systems thinking B) Abstract reasoning C) Collaboration D) Experimentation E) Competition Answer: C 26) Cami is the marketing manager for a regional furniture maker. She closely monitors the impact of each marketing campaign on overall sales. She routinely tries novel promotional offers to reach first-time customers. Which of the following skills does Cami exhibit? A) systems thinking B) experimentation C) abstract reasoning D) collaboration E) troubleshooting Answer: B 27) ________ is defined as making a reasoned analysis of an opportunity, envisioning potential solutions, evaluating those possibilities, and developing the most promising ones, consistent with the resources one has. A) Troubleshooting B) Abstract reasoning C) Problem-solving D) Experimentation E) Cognition Answer: D 31) Which of the following is an example of computer hardware? A) a monitor B) a browser C) a spreadsheet D) an operating system E) a variable Answer: A 32) The storage controllers in a computer are an example of the ________ component of information systems. A) hardware B) software C) intangible D) virtual E) bootable Answer: A 4 33) An operating system like Windows or Linux is an example of the ________ component of an information system. A) software B) hardware C) tangible D) physical E) virtual Answer: A 34) Skype is an application that provides users with video chat and voice call capabilities. This is an example of ________. A) hardware B) virtualization C) business intelligence D) software E) a process Answer: D 35) A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component. A) hardware B) data C) procedure D) programming E) process Answer: B 36) Zach follows the instructions that show him how to create a custom Web site in his school's learning management system. These steps that he follows are examples of the ________ component of an information system. A) procedure B) data C) software D) hardware E) memory Answer: A 37) Noel creates a table listing the number of students in his biology class, their names, age, and phone numbers. His table is an example of the ________ component of an information system. A) program B) data C) information D) hardware E) process Answer: B 5 38) The ________ component of the five-component framework of an information system includes individuals who maintain the data and support the networks of computers. A) procedural B) people C) data D) networking E) storage Answer: B 39) Which of the following statements is TRUE of business users who administer the development of information systems? A) It is mandatory that they hold a degree in database management. B) They should take an active role in the system's development. C) They should refrain from specifying the system's requirements. D) When the system fails, they must refrain from performing tasks related to system recovery. E) They are skilled programmers. Answer: B 46) According to the five-component model of information systems, the ________ component provides instructions for the people who use information systems. A) software B) data C) hardware D) procedure E) storage Answer: D 47) In the five-component model, the process of automation is a process of moving work from ________. A) processes to procedures B) procedures to people C) the digital mode to the analog mode D) the human side to the computer side E) processing to storage Answer: D 48) In the five-component model of information systems, which of the following components is considered an actor? A) software B) hardware C) data D) procedure E) information Answer: B 6 49) The hardware components of an information system will act as a(n) ________. A) bridge between the computer side and the human side B) actor on the human side C) instruction on the computer side D) actor on the computer side E) functional anchor on the human side Answer: D 50) BigBank uses a custom customer management system to manage all of its interactions with retail clients. This system is an ________ of the company's information system. A) instruction on the computer side B) actor on the human side C) instruction on the human side D) actor on the computer side E) instruction for the hardware Answer: A 51) The ________ component in the five-component model of information systems is considered a bridge that connects the computer side and the human side. A) software B) procedure C) data D) hardware E) virtual Answer: C 52) Which of the following pairs of components constitutes the computer side of information systems? A) software and data B) data and hardware C) people and procedures D) hardware and software E) data and memory Answer: D 53) Which of the following pairs of components constitutes the human side of information systems? A) software and procedures B) software and people C) people and procedures D) hardware and people E) instructions and code Answer: C 7 54) Which of the following is an example of a low-tech information system? A) an inventory tracking system that stores millions of records and produces reports every 24 hours B) a file of email addresses stored in an email program C) a customer support system that keeps track of product issues D) a decision support system that analyzes multiple variables E) an enterprise data loss prevention system that monitors the flow of data over a network Answer: B 55) Which of the following components of an information system is the easiest to change and results in the least amount of organizational disruption? A) hardware B) software C) database D) procedures E) protocols Answer: A 56) Drudgen Fitness Inc. is a fitness equipment provider that markets its products through a chain of retail outlets in four states. As part of its expansion strategy, the company decides to open outlets in four more states and decides to revise its existing business processes. According to the five-component model of information systems, which of the following processes will be the least disruptive to the organization? A) collecting demographic data from the new markets B) developing new CRM software for the existing and new outlets C) relocating existing employees and hiring new employees D) buying and installing new computers in the new outlets E) changing the sales, reporting, and compensation procedures Answer: D 57) Which of the following would be the most disruptive to an organization when implementing an information system? A) installing new hardware components B) creating new databases C) developing new programs D) changing reporting relationships E) setting up online data backups Answer: D 8 58) It is generally more difficult to make changes to the ________ of an information system than to the database itself. A) software B) hardware C) programs D) procedures E) memory Answer: D 59) A large retailer loses millions of customer records in a major data breach. They must develop and implement a new system which includes new hardware, applications, and storage. Which of the following actions will be most difficult to perform when implementing the new information system? A) upgrading the computer systems used by the retail chain B) writing the programs to create the software C) changing the structure of existing databases that reflect supplier and customer data D) training the employees to use and manage the new system E) installing new transaction processing hardware Answer: D 9