Chapter 2 Global E-Business and Collaboration Part 1

Chapter 2 Global E-Business and Collaboration 1) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. Answer: FALSE Diff: 2 Page Ref: 44 AACSB: Use of information technology CASE: Content Objective: 2.1 2) Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information. Answer: TRUE Diff: 1 Page Ref: 46 AACSB: Reflective thinking skills CASE: Content Objective: 2.2 3) Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems. Answer: TRUE Diff: 2 Page Ref: 45 AACSB: Use of information technology CASE: Content Objective: 2.2 4) Transaction processing systems are most commonly used by the senior management level of an organization. Answer: FALSE Diff: 2 Page Ref: 46 AACSB: Use of information technology CASE: Content Objective: 2.2 5) In social business, firms use social networks for coordinating production tasks. Answer: FALSE Diff: 2 Page Ref: 60 AACSB: Use of information technology CASE: Content Objective: 2.4 6) A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business. Answer: TRUE Diff: 1 Page Ref: 46 AACSB: Use of information technology CASE: Content Objective: 2.5 7) A hotel reservation system is a typical example of a management information system. Answer: FALSE Diff: 2 Page Ref: 46 AACSB: Use of information technology CASE: Analysis Objective: 2.5 8) You would use an MIS to help decide whether to introduce a new product line. Answer: FALSE Diff: 2 Page Ref: 47 AACSB: Analytic skills CASE: Analysis Objective: 2.3 9) Management information systems typically support nonroutine decision making. Answer: FALSE Diff: 2 Page Ref: 49 AACSB: Use of information technology CASE: Content Objective: 2.2 10) Most MISs use sophisticated mathematical models or statistical techniques. Answer: FALSE Diff: 2 Page Ref: 49 AACSB: Use of information technology CASE: Content Objective: 2.2 11) Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance. Answer: TRUE Diff: 1 Page Ref: 49 AACSB: Use of information technology CASE: Content Objective: 2.2 12) Decision-support systems use internal information as well as information from external sources. Answer: TRUE Diff: 2 Page Ref: 50 AACSB: Use of information technology CASE: Content Objective: 2.2 13) Shipping a product to a customer is an example of a business process. Answer: TRUE Diff: 2 Page Ref: 44 AACSB: Analytic skills CASE: Evaluation Objective: 2.1 14) ESSs draw summarized information from internal MIS and DSS. Answer: TRUE Diff: 2 Page Ref: 50 AACSB: Use of information technology CASE: Content Objective: 2.2 15) ESSs are designed primarily to solve specific problems. Answer: FALSE Diff: 2 Page Ref: 52 AACSB: Use of information technology CASE: Content Objective: 2.2 16) MIS job growth is projected to be 50% greater than other jobs in the next five years. Answer: TRUE Diff: 2 Page Ref: 69 AACSB: Use of information technology CASE: Content Objective: 2.5 17) Enterprise systems often include transactions with customers and vendors. Answer: TRUE Diff: 2 Page Ref: 52-57 AACSB: Use of information technology CASE: Content Objective: 2.3 18) Supply chain management systems are more externally oriented than enterprise systems. Answer: TRUE Diff: 3 Page Ref: 55-56 AACSB: Analytic skills CASE: Analysis Objective: 2.3 19) A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool. Answer: TRUE Diff: 2 Page Ref: 67 AACSB: Use of information technology CASE: Analysis Objective: 2.4 20) Synchronous collaboration tools allow global firms to collaborate from different locations at the same time. Answer: TRUE Diff: 1 Page Ref: 67 AACSB: Use of information technology CASE: Analysis Objective: 2.4 21) Identifying customers is a responsibility of the A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing Answer: D Diff: 1 Page Ref: 44 AACSB: Reflective thinking skills CASE: Content Objective: 2.2 function. 22) Producing bills of materials is a business process within the A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing Answer: C Diff: 1 Page Ref: 44 AACSB: Reflective thinking skills CASE: Content Objective: 2.2 function. 23) Which of the following is an example of a cross-functional business process? A) identifying customers B) creating a new product C) assembling a product D) paying creditors Answer: B Diff: 2 Page Ref: 44 AACSB: Analytic skills CASE: Analysis Objective: 2.1 24) Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? A) ESS B) TPS C) MIS D) DSS Answer: B Diff: 2 Page Ref: 46 AACSB: Analytic skills CASE: Analysis Objective: 2.2 25) You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities Answer: C Diff: 3 Page Ref: 46-51 AACSB: Analytic skills CASE: Synthesis Objective: 2.2 26) To monitor the status of internal operations and the firm's relations with the external environment, managers need systems. A) decision-support B) knowledge C) transaction processing D) management information Answer: C Diff: 2 Page Ref: 46 AACSB: Use of information technology CASE: Content Objective: 2.2 27) Which systems are typically a major source of data for other systems? A) transaction processing systems B) management information systems C) executive support systems D) decision-support systems Answer: A Diff: 2 Page Ref: 46 AACSB: Use of information technology CASE: Content Objective: 2.2 28) The term "management information systems" designates a specific category of information systems serving A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) middle management functions. Answer: D Diff: 1 Page Ref: 47 AACSB: Use of information technology CASE: Content Objective: 2.2 29) Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? A) ESS B) TPS C) MIS D) DSS Answer: C Diff: 2 Page Ref: 47 AACSB: Analytic skills CASE: Analysis Objective: 2.2 30) A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of A) knowledge management systems. B) transaction processing systems. C) executive support systems. D) management information systems. Answer: D Diff: 3 Page Ref: 47 AACSB: Analytic skills CASE: Analysis Objective: 2.2 31) Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system? A) MIS B) TPS C) ESS D) DSS Answer: D Diff: 2 Page Ref: 49 AACSB: Use of information technology CASE: Content Objective: 2.2 32) systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. A) Management information B) Transaction processing C) Decision-support D) Knowledge management Answer: C Diff: 2 Page Ref: 49 AACSB: Use of information technology CASE: Content Objective: 2.2 33) Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? A) ESS B) TPS C) MIS D) DSS Answer: D Diff: 2 Page Ref: 49-50 AACSB: Analytic skills CASE: Analysis