Chapter 12 Management Support Systems

Chapter 12 - Management Support Systems True / False 1. Unstructured decisions are often used in computer configuration. a. True b. Fals e ANSWER: False RATIONALE: Correct Semistructured decisions are often used in sales forecasting, budget preparation, capital acquisition analysis, and computer configuration. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 2. Information technologies are a major support tool for making unstructured decisions. a. True b. Fals e ANSWER: False RATIONALE: Correct The decision maker’s intuition plays the most important role, as information technology offers little support for unstructured decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: Page 1 Chapter 12 - Management Support Systems TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 3. In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria. a. True b. Fals e ANSWER: False RATIONALE: Correct In the intelligence phase, a decision maker (a marketing manager, for example) examines the organization’s environment for conditions that need decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 4. Criteria are goals and objectives that decision makers establish to achieve certain performance levels. a. True b. Fals e ANSWER: True RATIONALE: Correct Criteria are goals and objectives that decision makers establish in order to achieve certain performance levels. In the design phase, the objective is to define criteria for the decision, generate alternatives for meeting the criteria, and define associations between the criteria and the alternatives. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy Page 2 Chapter 12 - Management Support Systems REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 5. In a decision support system (DSS), the user interface manages and coordinates the database and model base. a. True b. Fals e ANSWER: False RATIONALE: Correct In a DSS, the DSS engine manages and coordinates the major components. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES: Describe a decision support system. QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJE MIS9.BIDG.19.12.02 CTIVES: TOPICS: Decision support systems KEYWORDS: Remember DATE CREATED: DATE MODIFIED: 6. A user interface enables a decision support system (DSS) to analyze information. a. True b. Fals e ANSWER: RATIONALE: POINTS: DIFFICULTY: False Correct The model base components along with the database enable a DSS to analyze information. See 12-2: Decision Support Systems 1 Easy Page 3 Chapter 12 - Management Support Systems REFERENCES: Describe a decision support system. QUESTION TYP True / False E: HAS VARIABLE False S: LEARNING OBJ MIS9.BIDG.19.12.02 ECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFIE D: 7. The technical designer focuses on how data should be stored in a decision support system (DSS). a. True b. Fals e ANSWER: True RATIONALE: Correct The technical designer focuses on how data should be stored in a DSS. The technical designer also focuses on how the DSS is implemented. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 8. Decision support systems (DSS) are focused on efficiency rather than effectiveness. a. True b. Fals e ANSWER: False RATIONALE: Correct DSSs are focused on effectiveness rather than efficiency; hence, cost and Page 4 Chapter 12 - Management Support Systems benefits can be hard to assess. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 9. Effective design and implementation of an executive information system (EIS) requires top management support and user involvement. a. True b. Fals e ANSWER: True RATIONALE: Correct As with other management support systems, effective design and implementation of an EIS requires top management support, user involvement, and the right technologies. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 10. Executive information systems (EISs) are used for reporting exceptions. a. True Page 5 Chapter 12 - Management Support Systems b. Fals e ANSWER: True RATIONALE: Correct With EISs, managers can spot trends and report exceptions, such as gathering data on profitability and production costs at a manufacturing plant to determine whether closing the plant is more beneficial than keeping it open. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 11. Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools. a. True b. Fals e ANSWER: False RATIONALE: Correct Related technologies for group support, such as EMSs, groupware, CMC, computer-supported cooperative work, and e-collaboration, are not considered full-function GSSs because they do not have decision-making tools, but they are less expensive and include communication and problem-solving mechanisms for effective team management. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems Page 6 Chapter 12 - Management Support Systems KEYWORDS: Remember DATE CREATE D: DATE MODIFI ED: 12. Groupware is software that helps a group of decision makers work with the same application, provided they work in the same location. a. True b. Fals e ANSWER: False RATIONALE: Correct Groupware is software that helps a group of decision makers work with the same application, regardless of their location. The goal of groupware is to assist groups in communicating, collaborating, and coordinating their activities. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 13. Real-time computer conferencing used in electronic meeting systems includes video capability. a. True b. Fals e ANSWER: False RATIONALE: Correct Real-time computer conferencing used in electronic meeting systems often includes an audio link, but there is no video capability. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. Page 7 Chapter 12 - Management Support Systems QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 14. A geographic information system (GIS) can integrate maps and database data with queries. a. True b. Fals e ANSWER: True RATIONALE: Correct A GIS can integrate maps and database data with queries, such as finding zip codes with a high population of senior citizens with relatively high income. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 15. According to the guidelines for designing a management support system, when benefits are intangible, the design team should associate the benefits with a measurable factor, such as increased sales. a. True b. Fals e ANSWER: True RATIONALE: Correct Costs are always in dollars, but benefits are qualitative. According to the Page 8 Chapter 12 - Management Support Systems guidelines for designing a management support system, when benefits are intangible, such as improving customer service, the design team should associate the benefit with a measurable factor, such as increased sales. See 12-6: Guidelines for Designing a Management Support System POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the guidelines for designing a management support system. : QUESTION TY True / False PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.06 JECTIVES: TOPICS: Management support systems System design KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: Multiple Choice 16. _____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions. a. Structured b. Semistructured c. Unstructured d. Pseudostructure d ANSWER: a RATIONALE: Correct. Structured decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decisions. Information technologies are a major support tool for making structured decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types Page 9 Chapter 12 - Management Support Systems KEYWORDS: Remember DATE CREATE D: DATE MODIFI ED: 17. Record keeping, payroll, and simple inventory problems are examples of _____ tasks. a. structured b. semistructured c. unstructured d. pseudostructure d ANSWER: a RATIONALE: Correct. Record keeping, payroll, and simple inventory problems are examples of structured tasks. Structured decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 18. _____ decisions are vaguely defined by standard operating procedures but include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. a. Structured b. Semistructured c. Unstructured d. Pseudostructured ANSWER: b RATIONALE: Correct. Semistructured decisions are not quite as well defined by standard operating procedures as structured decisions, but they include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. For example, preparing budgets has a structured aspect in calculating percentages of available funds for each department. See 12-1: Types of Decisions in an Organization Page 10 Chapter 12 - Management Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 19. Semistructured decisions are often used in _____. a. payroll development b. record keeping c. sales forecasting d. hiring and firing ANSWER: c RATIONALE: Correct. Semistructured decisions are often used in sales forecasting, capital acquisition analysis, and computer configuration. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 20. _____ involves semistructured decisions. a. Record keeping b. Budget preparation Page 11 Chapter 12 - Management Support Systems c. Hiring and firing d. Research and development ANSWER: b RATIONALE: Correct. Semistructured decisions are often used in sales forecasting, budget preparation, capital acquisition analysis, and computer configuration. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 21. Identify a true statement about unstructured decisions. a. They are heavily influenced by the decision maker’s intuitions. b. They involve programmable tasks. c. They have a standard operating procedure. d. They are well supported by information technology. ANSWER: a RATIONALE: Correct. Unstructured decisions have no standard operating procedure pertaining to them. The decision maker’s intuition plays the most important role, as information technology offers little support for these decisions. See 121: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: Remember Page 12 Chapter 12 - Management Support Systems DATE CREATE D: DATE MODIFI ED: 22. Which is true of semistructured decisions? a. They involve multiple criteria. b. They rely excessively on information technologies. c. They require automation. d. They involve programmable tasks. ANSWER: a RATIONALE: Correct. Semistructured decisions are challenging because they involve multiple criteria, and often users have to choose between conflicting objectives. For example, a manager might want to give raises to employees to boost morale and increase employee retention but has been asked to reduce the total cost of production. These two objectives conflict, at least in the short run. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 23. _____ is an area that involves unstructured decisions. a. Record keeping b. Sales forecasting c. Research and development d. Capital acquisition analysis ANSWER: c RATIONALE: Correct. Areas involving unstructured decisions include research and development, hiring and firing, and introducing a new product. Unstructured decisions are typically one-time decisions, with no standard operating procedure pertaining to them. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy Page 13 Chapter 12 - Management Support Systems REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 24. Unstructured decisions are often used in _____. a. introducing a new product b. capital acquisition analysis c. record keeping d. simple inventory problems ANSWER: a RATIONALE: Correct. Areas involving unstructured decisions include research and development, hiring and firing, and introducing a new product. The decision maker’s intuition plays the most important role, as information technology offers little support for unstructured decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 25. In the context of organizational decisions at the strategic management level, a merger involves _____ decisions. a. pseudostructured b. semistructured Page 14 Chapter 12 - Management Support Systems c. unstructured d. structured ANSWER: b RATIONALE: Correct. In the context of organizational decisions at the strategic management level, a merger involves semistructured decisions. Semistructured decisions are not quite as well defined by standard operating procedures as structured decisions, but they include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 26. In the context of organizational decisions at the tactical management level, _____ decisions are often used in resolving conflicts between two divisions. a. pseudostructured b. semistructured c. unstructured d. structured ANSWER: c RATIONALE: Correct. In the context of organizational decisions at the tactical management level, unstructured decisions are often used in resolving conflicts between two divisions. Unstructured decisions have no standard operating procedure pertaining to them. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: Page 15 Chapter 12 - Management Support Systems TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 27. In the context of organizational decisions at the tactical management level, _____ decisions are often used in setting queue priorities. a. structured b. semistructured c. unstructured d. pseudostructure d ANSWER: c RATIONALE: Correct. In the context of organizational decisions at the tactical management level, unstructured decisions are often used in setting queue priorities. Unstructured decisions have no standard operating procedure pertaining to them. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 28. In the context of organizational decisions at the strategic management level, _____ decisions are often used in deciding the plant location of an organization. a. pseudo structured b. semistructured c. unstructured d. structured ANSWER: d RATIONALE: Correct. In the context of organizational decisions at the strategic management level, structured decisions are often used in deciding the plant location of an organization. Structured decisions, or programmable tasks, can be automated because a well-defined standard operating procedure exists for these types of Page 16 Chapter 12 - Management Support Systems decisions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 29. Decisions related to _____ are considered structured decisions at the operational management level of an organization. a. payroll b. accounts receivable c. setting queue priorities d. sales forecast ANSWER: a RATIONALE: Correct. Decisions related to payroll are considered structured decisions at the operational management level of an organization. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 30. Decisions related to _____ are considered semistructured decisions at the operational management level of an organization. a. setting queue priorities Page 17 Chapter 12 - Management Support Systems b. accounts receivable c. record keeping d. payroll ANSWER: b RATIONALE: Correct. Decisions related to accounts receivable are considered semistructured decisions at the operational management level of an organization. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 31. In the _____ phase of the decision-making process, data is collected from internal and external sources and processed. a. choice b. intelligence c. implementation d. design ANSWER: b RATIONALE: Correct. In the intelligence phase, a decision maker examines the organization’s environment for conditions that need decisions. Data is collected from a variety of sources (internal and external) and processed. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: Remember Page 18 Chapter 12 - Management Support Systems DATE CREATE D: DATE MODIFI ED: 32. A(n) _____, used in the choice phase, helps sort through possible solutions to choose the best one for an organization. a. decision support system b. supply chain management system c. electronic meeting system d. geographic information system ANSWER: a RATIONALE: Correct. Decision support systems help sort through possible solutions to choose the best one for an organization. Typically, they include tools for calculating cost-benefit ratios, among others. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 33. Which component of a decision support system (DSS) manages and coordinates the other major components? a. database b. engine c. model base d. user interface ANSWER: b RATIONALE: Correct. A DSS includes three major components: a database, a model base, and a user interface. In addition, a fourth component, the DSS engine, manages and coordinates these major components. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : Page 19 Chapter 12 - Management Support Systems QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 34. The _____ component of a decision support system (DSS) includes mathematical and statistical models that, along with the database, enable a DSS to analyze information. a. user interface b. DSS engine c. model base d. database model ANSWER: c RATIONALE: Correct. The model base component of a DSS includes mathematical and statistical models that, along with the database, enable a DSS to analyze information. A model base management system performs tasks similar to a database management system in accessing, maintaining, and updating models in the model base. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 35. In the context of the features of a decision support system (DSS), _____ analysis enables you to apply different variables in decision making. a. what-if b. data Page 20 Chapter 12 - Management Support Systems c. sensitivity d. exception reporting ANSWER: c RATIONALE: Correct. Sensitivity analysis enables you to apply different variables, such as determining the maximum price you could pay for raw materials and still make a profit. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 36. In the context of the roles in the decision support system (DSS) environment, which of the following questions does a managerial designer address? a. What should the balance between aggregated and disaggregated data be? b. What are the operations of the model? c. What type of file structure should be used? d. What are the assumptions required to create and use a model? ANSWER: a RATIONALE: Correct. A managerial designer addresses questions such as “What should the balance between aggregated and disaggregated data be?” and “How should the data be organized?” See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: Remember Page 21 Chapter 12 - Management Support Systems DATE CREATE D: DATE MODIFI ED: 37. In a decision support system (DSS), decisions about the type of file structure to be used are taken by the _____ designer. a. technical b. managerial c. model d. database ANSWER: a RATIONALE: Correct. The technical designer focuses on how a DSS is implemented and usually addresses questions, such as what type of file structure should be used (sequential, random, or indexed sequential) and how should the data be stored (centralized, decentralized, and distributed). See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 38. In the decision support system (DSS) environment, the _____ focuses on how a DSS is implemented and usually addresses questions about data storage, user access, response time, and security measures. a. managerial designer b. technical designer c. model builder d. user ANSWER: b RATIONALE: Correct. The technical designer focuses on how a DSS is implemented and usually addresses questions about data storage, file structure, user access, response time, and security measures. The technical designer might be a computer specialist or a consultant from outside the company and may use a commercial DSS package or write the system’s code from scratch. See 12-2: Decision Support Systems Page 22 Chapter 12 - Management Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 39. In a decision support system (DSS) environment, a _____ is the liaison between users and designers. a. system architect b. managerial designer c. model builder d. database builder ANSWER: c RATIONALE: Correct. A model builder is the liaison between users and designers. The model builder is responsible for supplying information on what the model does, what data inputs it accepts, how the model’s output should be interpreted, and what assumptions go into creating and using the model. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 40. Identify a true statement about decision support systems (DSSs). a. DSSs facilitate improvements but do not necessarily cause them. Page 23 Chapter 12 - Management Support Systems b. DSSs focus on efficiency rather than effectiveness. c. DSSs take more time than conventional decision-making processes. d. DSSs generate generic solutions and do not provide one-of-a-kind solutions. ANSWER: a RATIONALE: Correct. A DSS facilitates improvements but does not necessarily cause them. For example, how do you assign a monetary value to facilitating communication or expediting problem solving? See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 41. According to Peter G. Keen, a former MIT professor, which is a benefit of a decision support system (DSS)? a. Easy assessment of costs and benefits b. Ability to cause improvements c. Focus on efficiency rather than effectiveness d. Fast response to unexpected situations ANSWER: d RATIONALE: Correct. According to Peter G. Keen, a former MIT professor, a benefit of a DSS is fast response to unexpected situations. Other benefits include ability to make one-of-a-kind decisions, improved control over operations, and better use of data resources. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems Page 24 Chapter 12 - Management Support Systems KEYWORDS: Remember DATE CREATE D: DATE MODIFI ED: 42. For a(n) _____ system to be useful, it should collect data related to an organization’s critical success factors-issues that make or break a business. a. group support b. decision support c. executive information d. geographic information ANSWER: c RATIONALE: Correct. For an executive information system (EIS) to be useful, it should collect data related to an organization’s critical success factors-issues that make or break a business. An EIS should be designed to provide information related to an organization’s critical success factors. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 43. Which module of an executive information system (EIS) is responsible for managing data access? a. runtime b. builder c. tracking d. administrative ANSWER: d RATIONALE: Correct. EISs are generally designed with two or three components: an administrative module for managing data access, a builder module for developers to configure data mapping and screen sequencing, and a runtime module for using the system. See 12-3: Executive Information Systems POINTS: 1 Page 25 Chapter 12 - Management Support Systems DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 44. Which module of an executive information system (EIS) is used by developers to configure data mapping and screen sequencing? a. administrative b. builder c. tracking d. runtime ANSWER: b RATIONALE: Correct. EISs are generally designed with two or three components: an administrative module for managing data access, a builder module for developers to configure data mapping and screen sequencing, and a runtime module for using the system. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 45. Which module of an executive information system (EIS) is responsible for using the system? a. administrative b. builder Page 26 Chapter 12 - Management Support Systems c. tracking d. runtime ANSWER: d RATIONALE: Correct. EISs are generally designed with two or three components: an administrative module for managing data access, a builder module for developers to configure data mapping and screen sequencing, and a runtime module for using the system. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 46. Managers use executive information systems (EISs) to: a. communicate via videoconferences. b. work in groups. c. track inventories. d. spot trends. ANSWER: d RATIONALE: Correct. Generally, managers perform six tasks for which an EIS is useful: tracking performance, flagging exceptions, ranking, comparing, spotting trends, and investigating/exploring. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: Remember Page 27 Chapter 12 - Management Support Systems DATE CREATE D: DATE MODIFI ED: 47. In the context of executive information systems (EISs), _____ allows managers to flag data that is unusual or out of normal boundaries. a. forecasting b. text mining c. variance reporting d. data reporting ANSWER: c RATIONALE: Correct. Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries. Most EIS packages provide tools for managerial tasks, such as displaying summaries of data in report or chart format and sequencing screens to produce slide shows. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 48. Which programs carry out repetitive tasks and can be programmed to make decisions based on specified conditions? a. Intelligent agents b. Cyclic trackers c. Data stabilizers d. Sequential recorders ANSWER: a RATIONALE: Correct. Intelligent agents are “smart” programs that carry out repetitive tasks and can be programmed to make decisions based on specified conditions. Widely used executive information system packages include SAS Business Intelligence. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy Page 28 Chapter 12 - Management Support Systems REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 49. The _____ aspect of a group support system (GSS) reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient. a. decentralizatio n b. evaluation c. intervention d. extension ANSWER: c RATIONALE: Correct. The intervention aspect of a GSS reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient, such as group meetings and brainstorming sessions. A GSS, with the help of a human facilitator, enhances decision making by providing a clear focus for group discussion, minimizing politicking, and focusing attention on critical issues. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 50. A group support system (GSS), with the help of a(n) _____, enhances decision making by providing a clear focus for Page 29 Chapter 12 - Management Support Systems group discussion and focusing attention on critical issues. a. automated collaborator b. computerized examiner c. concealed streamer d. human facilitator ANSWER: d RATIONALE: Correct. A GSS, with the help of a human facilitator, enhances decision making by providing a clear focus for group discussion and focusing attention on critical issues. The intervention aspect of a GSS reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient, such as group meetings and brainstorming sessions. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 51. Groupware is intended mainly for _____. a. promotion b. decision support c. teamwork d. committee session ANSWER: c RATIONALE: Correct. Groupware is intended more for teamwork than for decision support. Groupware is software that helps a group of decision makers work with the same application, regardless of their locations. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: Page 30 Chapter 12 - Management Support Systems HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 52. Identify a true statement about a Web-based group support system (GSS). a. It can transfer data without any speed limitation. b. It transmits data with high network security. c. It retains the quality of media across the network. d. It can be used on any operating system. ANSWER: d RATIONALE: Correct. The most important advantage of a Web-based GSS is being able to use open network standards, meaning the GSS can be used on any operating system or type of workstation. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 53. _____ enable decision makers in different locations to participate in a group decision-making process. a. Enterprise management systems b. Database management systems c. Electronic meeting systems d. Geographic information systems ANSWER: c RATIONALE: Correct. Electronic meeting systems enable decision makers in different locations to participate in a group decision-making process. Electronic meeting systems allow a group of people to interact via their workstations and share files, such as documents and images. See 12-4: Group Support Systems Page 31 Chapter 12 - Management Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 54. Identify a characteristic of electronic meeting systems. a. Real-time computer conferencing has advanced video capability. b. Video teleconferencing does not require skilled labor as the equipment involved is easy to use. c. Video teleconferencing enables participants to share text and graphics. d. Desktop conferencing enables participants to have multiple video windows open at one time. ANSWER: d RATIONALE: Correct. Desktop conferencing combines the advantages of video teleconferencing and real-time computer conferencing. With desktop conferencing, participants can have multiple video windows open at one time. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 55. Which is true of a group support system (GSS)? Page 32 Chapter 12 - Management Support Systems a. It requires the presence of the human touch. b. It makes people schedule more meetings than required. c. It reduces stress levels of decision makers. d. It provides high security for the data being exchanged. ANSWER: c RATIONALE: Correct. An advantage of GSSs is reduction in costs and stress levels as decision makers do not have to travel as much (which includes paying for planes, hotels, and meals). Because decision makers are not traveling long distances, they have more time to talk with one another and solve problems. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 56. Identify a true statement about group support systems (GSSs). a. Increasing collaboration improves the effectiveness of decision makers. b. Textual data is transmitted faster than verbal data. c. Arranging many GSS sessions is difficult because of low cost efficiency. d. GSS sessions transmit data within a secure network. ANSWER: a RATIONALE: Correct. Increasing collaboration improves the effectiveness of decision makers. Because decision makers are not traveling long distances, they have more time to talk with one another and solve problems. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: Page 33 Chapter 12 - Management Support Systems TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 57. Group support systems (GSSs) are advantageous because: a. they give decision makers more time to talk with one another and solve problems. b. they solve security problems faced by other communication systems. c. they reduce the possibility of scheduling more meetings than necessary. d. they aid nonverbal communication. ANSWER: a RATIONALE: Correct. An advantage of GSSs is that decision makers get more time to talk with one another because they do not have to travel much. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 58. Identify a disadvantage of group support systems (GSSs). a. Increased stress levels b. Decreased on-site interaction c. Unnecessary meetings d. Lack of cooperation ANSWER: c RATIONALE: Correct. A disadvantage of a group support system is unnecessary meetings. Since arranging a GSS meeting is easy, there is a tendency to schedule more meetings than are necessary, which wastes time and energy. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Moderate Page 34 Chapter 12 - Management Support Systems REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 59. A(n) _____ system uses spatial and nonspatial data and specialized techniques for storing coordinates of networks of lines (roads, rivers, streets) and reporting zones (zip codes, cities, counties, states). a. group support b. geographic information c. executive information d. electronic meeting ANSWER: b RATIONALE: Correct. A GIS uses spatial and nonspatial data and specialized techniques for storing coordinates of complex geographic objects, including networks of lines (roads, rivers, streets) and reporting zones (zip codes, cities, counties, states). GISs integrate and analyze spatial data from a variety of sources. Although they are used mainly in government and utility companies, more businesses are using them, particularly in marketing, manufacturing, insurance, and real estate. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: Page 35 Chapter 12 - Management Support Systems 60. Which geographic object of a geographic information system (GIS) is most likely used to show the location of an airport? a. Points b. Areas c. Lines d. Region s ANSWER: a RATIONALE: Correct. Points are the geographic objects of a GIS that show the intersections of lines on a map, such as the location of an airport or a restaurant. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 61. Which geographic object of a geographic information system (GIS) is most likely used to show a street or a river? a. Points b. Lines c. Areas d. Region s ANSWER: b RATIONALE: Correct. Lines are the geographic objects of a GIS that usually show a series of points on a map (a street or a river, for example). See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 Page 36 Chapter 12 - Management Support Systems JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 62. Which geographic object of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction? a. Points b. Lines c. Areas d. Intersection s ANSWER: c RATIONALE: Correct. Areas are the geographic objects of a GIS that usually show a section of a map, such as a particular zip code or a large tourist attraction. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 63. Which task is performed by a geographic information system (GIS)? a. Finding zip codes of areas with high population b. Recognizing the location where an accident has occurred c. Identifying areas with less oxygen d. Showing the number of people walking across a bridge ANSWER: a RATIONALE: Correct. A GIS can integrate maps and database data with queries, such as finding zip codes with a high population of senior citizens with relatively high income. It can also associate spatial attributes, such as a manufacturing plant’s square footage, with points, lines, and polygons on maps. See 12-5: Geographic Information Systems Page 37 Chapter 12 - Management Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 64. A geographic information system (GIS) with analytical capabilities evaluates the impact of decisions by interpreting _____ data. a. spatial b. non spatial c. preexisting d. assumed ANSWER: a RATIONALE: Correct. A GIS with analytical capabilities evaluates the impact of decisions by interpreting spatial data. Modeling tools and statistical functions are used for forecasting purposes, including trend analysis and simulations. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 65. In _____, a geographic information system (GIS) is used to track changes in ridership on mass-transit systems. a. marketing operations Page 38 Chapter 12 - Management Support Systems b. education planning c. real estate businesses d. urban planning ANSWER: d RATIONALE: Correct. In urban planning, a GIS is used to track changes in ridership on masstransit systems. Urban planning also involves analyzing demographic data to determine new voting districts, among many other uses. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 66. In _____, a geographic information system (GIS) is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics. a. government b. logistics c. marketing operations d. real estate businesses ANSWER: a RATIONALE: Correct. In government, a GIS is used to make the best use of personnel and equipment while dealing with a tight budget and maintaining crime statistics. A GIS also helps in dispatching personnel and equipment to crime and fire locations. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems Page 39 Chapter 12 - Management Support Systems KEYWORDS: Remember DATE CREATE D: DATE MODIFI ED: 67. _____ uses the geographic information system (GIS) application to dispatch personnel and equipment to crime and fire locations. a. Transportation and logistics b. Urban planning c. Government d. Insurance ANSWER: c RATIONALE: Correct. Government uses the GIS application to dispatch personnel and equipment to crime and fire locations. A GIS also makes the best use of personnel and equipment while dealing with a tight budget. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 68. In the context of defining the objectives and benefits of a management support system (MSS), which is an intangible benefit? a. Increasing profits b. Increasing demand c. Improving customer service d. Improving the organization’s revenue ANSWER: c RATIONALE: Correct. In the context of defining the objectives and benefits of an MSS, when benefits are intangible, such as improving customer service, the design team should associate the benefit with a measurable factor, such as increased sales. See 12-6: Guidelines for Designing a Management Support System POINTS: 1 DIFFICULTY: Moderate Page 40 Chapter 12 - Management Support Systems REFERENCES Describe the guidelines for designing a management support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.06 JECTIVES: TOPICS: Management support systems System design KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 69. What ensures that key decision makers are involved in designing a management support system (MSS)? a. Clearly defining objectives and benefits. b. Keeping lines of communication open. c. Identifying executives’ information needs. d. Designing a flexible system. ANSWER: b RATIONALE: Correct. Keeping lines of communication open is important to ensure that key decision makers are involved in designing an MSS. Because MSSs have a somewhat different purpose than other information systems, keeping lines of communication open is one of the important factors that need to be considered in designing an MSS. See 12-6: Guidelines for Designing a Management Support System POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the guidelines for designing a management support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.06 JECTIVES: TOPICS: Management support systems System design KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 70. Which is an important factor in designing a management support system (MSS)? Page 41 Chapter 12 - Management Support Systems a. Making the system’s complexity visible b. Keeping the interface simple c. Ensuring closed lines of communication d. Varying the look and feel ANSWER: b RATIONALE: Correct. Important factors to consider while designing an MSS are hiding the system’s complexity and keeping the interface simple. The use of technical jargon when explaining the system to executives should be avoided because they might lose interest if they think the system is too technical. See 12-6: Guidelines for Designing a Management Support System POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the guidelines for designing a management support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.06 JECTIVES: TOPICS: Management support systems System design KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 71. In a typical organization, _____ decisions are often used in capital acquisition analysis. a. structured b. semistructured c. unstructured d. pseudo structured ANSWER: b RATIONALE: Semistructured decisions are often used in sales forecasting, budget preparation, capital acquisition analysis, and computer configuration. Semistructured decisions are not quite as well defined by standard operating procedures as structured decisions, but they include a structured aspect that benefits from information retrieval, analytical models, and information systems technology. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: Page 42 Chapter 12 - Management Support Systems HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 72. The different types of information systems that have been developed to support certain aspects and types of decisions are collectively called _____ systems. a. management support b. supply chain management c. electronic meeting d. geographic information ANSWER: a RATIONALE: Management support systems (MSSs) are the different types of information systems that have been developed to support certain aspects and types of decisions. Each type of MSS is designed with unique goals and objectives. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Organization decision types KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 73. During the _____ phase of the decision-making process, ideas are converted into actions. a. intelligence b. design c. choice d. implementation ANSWER: d RATIONALE: In the implementation phase, an organization devises a plan for carrying out the Page 43 Chapter 12 - Management Support Systems alternative selected in the choice phase and obtains the resources to implement the plan. In others words, ideas are converted into actions. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 74. During the _____ phase of the decision-making process, the best and most effective course of action is selected. a. intelligence b. design c. choice d. implementation ANSWER: c RATIONALE: The choice phase is usually straightforward. From the practical alternatives, the best and most effective course of action is chosen. It starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible. See 12-1: Types of Decisions in an Organization POINTS: 1 DIFFICULTY: Easy REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: Page 44 Chapter 12 - Management Support Systems 75. A(n) _____ is an interactive information system consisting of hardware, software, data, and models (mathematical and statistical) designed to assist strategy makers in an organization. a. decision support b. supply chain management c. employee monitoring d. logistics management ANSWER: a RATIONALE: A decision support system (DSS) is an interactive information system consisting of hardware, software, data, and models (mathematical and statistical) designed to assist decision makers in an organization. Its three major components are a database, a model base, and a user interface. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 76. Which component of a decision support system (DSS) enables the DSS to perform analysis operations on the information stored in the system? a. model base b. user interface c. database d. DSS engine ANSWER: c RATIONALE: The database component of a DSS enables the DSS to perform data analysis operations. The database component includes both internal and external data, and a database management system (DBMS) is used for creating, modifying, and maintaining the database. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice Page 45 Chapter 12 - Management Support Systems PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 77. Which system performs tasks similar to a database management system (DBMS)? a. decision support b. model base management c. electronic meeting d. geographic information ANSWER: b RATIONALE: A model base management system (MBMS) performs tasks similar to a DBMS in accessing, maintaining, and updating models in the model base. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 78. What analysis feature of a decision support system (DSS) pinpoints the region that generated the highest total sales? a. goal seeking b. sensitivity c. what-if d. exception reporting ANSWER: d RATIONALE: Exception reporting analysis monitors the performance of variables that are outside a defined range, such as pinpointing the region that generated the Page 46 Chapter 12 - Management Support Systems highest total sales or the production center that went over budget. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 79. In the decision support system (DSS) environment, a _____ is responsible for supplying information on what a model does, what data inputs it accepts, how the model’s output should be interpreted, and what assumptions go into creating and using the model. a. model designer b. managerial designer c. model builder d. database builder ANSWER: c RATIONALE: A model builder is the liaison between users and designers. The model builder is responsible for supplying information on what a model does, what data inputs it accepts, how the model’s output should be interpreted, and what assumptions go into creating and using the model. See 12-2: Decision Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe a decision support system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: Page 47 Chapter 12 - Management Support Systems 80. A(n) _____ system is a branch of decision support systems (DSSs) that gives managers easy access to internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information. a. group support b. executive information c. electronic meeting d. geographic information ANSWER: b RATIONALE: Executive information systems (EISs), a branch of DSSs, are interactive information systems that give executives easy access to internal and external data and typically include drill-down features and a digital dashboard for examining and analyzing information. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 81. Most executive information systems include a _____, which integrates information from multiple sources and presents it in a unified, understandable format, often as charts and graphs. a. digital dashboard b. decision support system database c. model base d. decision support system engine ANSWER: a RATIONALE: A digital dashboard integrates information from multiple sources and presents it in a unified, understandable format, often as charts and graphs. It offers up-tothe minute snapshots of information and assists decision makers in identifying trends and potential problems. See 12-3: Executive Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Explain an executive information system’s importance in decision : making. Page 48 Chapter 12 - Management Support Systems QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 82. What system uses computer and communication technologies to formulate, process, and implement a decision-making task and can be considered a kind of intervention technology that helps overcome the limitations of team interactions? a. Database management b. Group support c. Employee monitoring d. Geographic information ANSWER: b RATIONALE: Group support systems (GSSs) assist decision makers working in groups. These systems use computer and communication technologies to formulate, process, and implement a decision-making task and can be considered a kind of intervention technology that helps overcome the limitations of group interactions. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 83. _____ is software that helps a team of decision makers work with the same application, regardless of their locations. a. Dataware b. Infoware c. Groupware d. Firmware Page 49 Chapter 12 - Management Support Systems ANSWER: c RATIONALE: Groupware is software that helps a team of decision makers work with the same application, regardless of their locations. Groupware assists groups in communicating, collaborating, and coordinating their activities. It is a collection of applications that supports decision makers by providing access to a shared environment and information. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: 84. _____ is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing. a. Virtual teleconferencing b. Voice conferencing c. Mobile teleconferencing d. Desktop conferencing ANSWER: d RATIONALE: Desktop conferencing combines the advantages of video teleconferencing and real-time computer conferencing. With desktop conferencing, participants can have multiple video windows open at one time. See 12-4: Group Support Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: Remember DATE CREATE Page 50 Chapter 12 - Management Support Systems D: DATE MODIFI ED: 85. What system captures, stores, processes, and displays information, such as showing the location of all streetlights on a map? a. executive information b. electronic meeting c. group support d. geographic information ANSWER: d RATIONALE: A geographic information system (GIS) captures, stores, processes, and displays geographic information or information in a geographic context, such as showing the location of all city streetlights on a map. See 12-5: Geographic Information Systems POINTS: 1 DIFFICULTY: Easy REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Multiple Choice PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: RememberDATE CREATE D: DATE MODIFI ED: Essay 86. Provide an example of the type of activities that take place during the intelligence phase of the decision-making process. ANSWER: Answers will vary. As an example, say an organization has noticed a decrease in total sales over the past six months. To pinpoint the cause of the problem, the organization can collect data from customers, the marketplace, and the competition. After the data has been processed, analysis can suggest possible remedies. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Essay PE: Page 51 Chapter 12 - Management Support Systems HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 87. Briefly describe the choice phase of the decision-making process. ANSWER: Answers will vary. The choice phase is usually straightforward. From the practical alternatives, the best and most effective course of action is chosen. It starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe the phases of the decision-making process in a typical : organization and the types of decisions that are made. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.01 JECTIVES: TOPICS: Decision-making process KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 88. List the major components of a decision support system (DSS). ANSWER: Answers will vary. A DSS includes three major components: a database, a model base, and a user interface. POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe a decision support system. QUESTION TYPE: Essay HAS VARIABLES: False LEARNING OBJE MIS9.BIDG.19.12.02 CTIVES: TOPICS: Decision support systems KEYWORDS: Understand DATE CREATED: DATE MODIFIED: Page 52 Chapter 12 - Management Support Systems 89. Describe the user interface component of a decision support system (DSS). ANSWER: Answers will vary. The user interface component is how users access the DSS, such as when querying the database or model base, for help in making decisions. From the end user’s point of view, the interface is the most important part of a DSS and must be as flexible and user friendly as possible. Because most DSS users are senior executives with little computer training, user friendliness is essential in these systems. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe a decision support system. : QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 90. Describe the four features that decision support systems (DSSs) include to support decision making. ANSWER: Answers will vary. DSSs include the following types of features to support decision making: a. What-if Analysis: This shows the effect of a change in one variable, answering questions such as “If labor costs increase by 4 percent, how is the final cost of a product affected?” and “If the advertising budget increases by 2 percent, what is the effect on total sales?” b. Goal seeking: This is the reverse of what-if analysis. It asks what has to be done to achieve a particular goal-for example, how much to charge for a product in order to generate $200,000 profit, or how much to advertise a product to increase total sales to $50,000,000. c. Sensitivity Analysis: This enables one to apply different variables, such as determining the maximum price he or she could pay for raw materials and still make a profit, or determining how much the interest rate has to go down for him or her to be able to afford a $100,000 house with a monthly payment of $700. d. Exception reporting Analysis: This monitors the performance of variables that are outside a defined range, such as pinpointing the region that generated the highest total sales or the production center that went over budget. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe a decision support system. : QUESTION TY Essay Page 53 Chapter 12 - Management Support Systems PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 91. List the roles involved in designing, implementing, and using a decision support system (DSS). ANSWER: Answers will vary. To design, implement, and use a DSS, several roles are involved. These roles include the user, managerial designer, technical designer, and model builder. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe a decision support system. : QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 92. Discuss the role of a model builder in the decision-making process with an example. ANSWER: Answers will vary. A model builder is the liaison between users and designers. For example, during the design phase, the model builder might explain users’ needs to the managerial designer or technical designer. Later, during the implementation phase, this person might explain the output of a regression analysis to users, describing the assumptions underlying the model, its limitations, and its strengths. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe a decision support system. : QUESTION TY Essay PE: HAS VARIABL False Page 54 Chapter 12 - Management Support Systems ES: LEARNING OB MIS9.BIDG.19.12.02 JECTIVES: TOPICS: Decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 93. List any four benefits of a decision support system (DSS) as outlined by Peter G. Keen. ANSWER: Answers will vary. The benefits of a DSS are as follows: a. Increase in the number of alternatives examined b. Fast response to unexpected situations c. Ability to make one-of-a-kind decisions d. New insights and learning e. Improved communication f. Improved control over operations, such as controlling the cost of production g. Cost savings from being able to make better decisions and analyze several scenarios (what-ifs) in a short period h. Better decisions i. More effective teamwork j. Time savings k. Better use of data resources POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe a decision support system. QUESTION TYPE Essay : HAS VARIABLES: False LEARNING OBJE MIS9.BIDG.19.12.02 CTIVES: TOPICS: Decision support systems KEYWORDS: Understand DATE CREATED: DATE MODIFIED: 94. What is the function of a digital dashboard? ANSWER: Answers will vary. A digital dashboard offers up-to-the minute snapshots of information and assists decision makers in identifying trends and potential problems. POINTS: 1 DIFFICULTY: Moderate REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Essay PE: Page 55 Chapter 12 - Management Support Systems HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 95. List any eight important characteristics of an executive information system (EIS). ANSWER: Answers will vary. The following are some important characteristics of an EIS: a. Tailored to meet management’s information needs b. Can extract, compress, filter, and track critical data c. Provides online status access, trend analysis, and exception reporting d. Offers information in graphical, tabular, and text formats e. Includes statistical analysis techniques for summarizing and structuring data f. Retrieves data in a wide range of platforms and data formats g. Contains customized application-development tools h. Supports electronic communication, such as e-mail and video conferencing POINTS: 1 DIFFICULTY: Moderate REFERENCES: Explain an executive information system’s importance in decision making. QUESTION TYPE: Essay HAS VARIABLES: False LEARNING OBJECTIV MIS9.BIDG.19.12.03 ES: TOPICS: Executive information systems KEYWORDS: Understand DATE CREATED: DATE MODIFIED: 96. Describe three ways in which managers can use an executive information system (EIS) to improve the efficiency and effectiveness of decision making. ANSWER: Answers will vary. Managers can use EISs to improve the efficiency and effectiveness of decision making in the following ways: a. Increase managers’ productivity by providing fast and easy access to relevant information. b. Convert information into other formats, such as bar charts or graphs, to help managers analyze different business scenarios and see the effect of certain decisions on the organization. c. Spot trends and report exceptions, such as gathering data on profitability and production costs at a manufacturing plant to determine whether closing the Page 56 Chapter 12 - Management Support Systems plant is more beneficial than keeping it open. POINTS: 1 DIFFICULTY: Moderate REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 97. List three modules of an executive information system (EIS). ANSWER: Answers will vary. EISs are generally designed with two or three components: an administrative module for managing data access, a builder module for developers to configure data mapping and screen sequencing, and a runtime module for using the system. Sometimes, administrative and builder modules are combined into one module. POINTS: 1 DIFFICULTY: Moderate REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 98. What tasks do managers perform using an executive information system (EIS)? ANSWER: Answers will vary. Generally, managers perform six tasks using an EIS: tracking performance, flagging exceptions, ranking, comparing, spotting trends, and investigating/exploring. POINTS: 1 DIFFICULTY: Moderate Page 57 Chapter 12 - Management Support Systems REFERENCES Explain an executive information system’s importance in decision : making. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.03 JECTIVES: TOPICS: Executive information systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 99. How does a group support system (GSS) achieve success? ANSWER: Answers will vary. The success of a GSS depends on the following: a. Matching the GSS’s level and sophistication to the group’s size and the scope of the task b. Providing supportive management (especially at the CEO level) that is willing to “champion” using a GSS in the organization POINTS: 1 DIFFICULTY: Moderate REFERENCES: Describe group support systems, including groupware and electronic meeting systems. QUESTION TYP Essay E: HAS VARIABLE False S: LEARNING OBJ MIS9.BIDG.19.12.04 ECTIVES: TOPICS: Group decision support systems KEYWORDS: Understand DATE CREATE D: DATE MODIFIE D: 100. What are the benefits of video teleconferencing? ANSWER: Answers will vary. Video teleconferencing is the closest thing to a face-to-face meeting and requires special equipment and sometimes trained operators. Video cameras are used to transmit live pictures and sounds, which makes video teleconferencing more effective than phone conferencing but also more expensive. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. Page 58 Chapter 12 - Management Support Systems QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 101. Discuss the advantages of a group support system (GSS). ANSWER: Answers will vary. Advantages of GSSs include the following: a. Because decision makers do not have to travel as much (which includes paying for planes, hotels, and meals), costs as well as stress levels are reduced. b. Because decision makers are not traveling long distances, they have more time to talk with one another and solve problems. c. Shyness is not as much of an issue in GSS sessions as it is in face-to-face meetings. d. Increasing collaboration improves the effectiveness of decision makers. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 102. Discuss the disadvantages of group support systems (GSSs). ANSWER: Answers will vary. Disadvantages of GSSs include the following: a. Lack of the human touch-Gestures, handshakes, eye contact, and other nonverbal cues can be lost, which can hinder the effectiveness of meetings. New developments in virtual reality technologies could solve this problem, however. b. Unnecessary meetings-Because arranging a GSS session is easy, there is a tendency to schedule more meetings than are necessary, which wastes time and energy. c. Security problems-GSS sessions have the same security problems as other Page 59 Chapter 12 - Management Support Systems data communication systems, so there is the possibility of private organizational information falling into the hands of unauthorized people. Tight security measures for accessing GSS sessions and transferring data are essential. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe group support systems, including groupware and electronic : meeting systems. QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.04 JECTIVES: TOPICS: Group decision support systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 103. How can a geographic information system (GIS) be used for marketing? ANSWER: Answers will vary. GISs are used to pinpoint areas with the greatest concentration of potential customers, display sales statistics in a geographic context, evaluate demographic and lifestyle data to identify new markets, target new products to specific populations, analyze market share and population growth in relation to new store locations, and evaluate a company’s market position based on geographic location. For example, Pepsico uses a GIS to find the best locations for new Pizza Hut and Taco Bell outlets. POINTS: 1 DIFFICULTY: Moderate REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: AnalyzeDATE CREATE D: DATE MODIFI ED: 104. Describe the tasks and data management operations performed by a geographic information system (GIS). ANSWER: Answers will vary. A GIS can perform the following tasks: a. Associate spatial attributes, such as a manufacturing plant’s square footage, Page 60 Chapter 12 - Management Support Systems with points, lines, and polygons on maps b. Integrate maps and database data with queries, such as finding zip codes with a high population of senior citizens with relatively high income A GIS can support some sophisticated data management operations, such as the following: a. Show the customers who live within a 5-mile radius of the Super Grocery at the corner of 34th and Lexington. A database cannot answer this question because it cannot determine the latitude/longitude coordinates of the store, compute distances using the specified location as the center, identify all zip codes within this circle, and pull out the customers living in these zip codes. b. Show the customers whose driving route from work to home and back takes them through the intersection of 34th and Lexington. A database cannot address this query, either. In this case, the GIS maps customers’ home and work locations and determines all possible routes. It can then narrow down the customer list by picking only those whose shortest route takes them through the specified intersection. POINTS: 1 DIFFICULTY: Moderate REFERENCES Summarize the uses for a geographic information system. : QUESTION TY Essay PE: HAS VARIABL False ES: LEARNING OB MIS9.BIDG.19.12.05 JECTIVES: TOPICS: Geographic information systems KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: 105. Discuss the importance of keeping a consistent look and feel for a management support system (MSS). ANSWER: Answers will vary. Designers should use standard layouts, formats, and colors in windows, menus, and dialog boxes for consistency and ease of use. That way, a user who has learned the database portion of the system, for example, should be able to switch to the report-generating portion with little trouble because the interface is familiar. One can see this factor in Microsoft Office, which uses similar features, such as formatting toolbars, in all its applications. Users accustomed to Word, for example, can learn how to use Excel quickly because the interface is familiar. POINTS: 1 DIFFICULTY: Moderate REFERENCES Describe the guidelines for designing a management support system. : QUESTION TY Essay PE: HAS VARIABL False Page 61 Chapter 12 - Management Support Systems ES: LEARNING OB MIS9.BIDG.19.12.06 JECTIVES: TOPICS: Management support systems System design KEYWORDS: UnderstandDATE CREATE D: DATE MODIFI ED: Page 62