Managing Systems Support

Multiple Choice 31. The systems support and _____ phase begins when a system becomes operational and continues until the system reaches the end of its useful life. a. implementatio n b. verification c. security d. testing ANSWER: c RATIONALE: The systems support and security phase begins when a system becomes operational and continues until the system reaches the end of its useful life. POINTS: 1 DIFFICULTY: Easy REFERENCES: 400 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Introduction KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:45 AM 32. If significant changes take place in an existing system or if a new version is released, the IT department might develop a _____. a. user training package b. user presence software c. maintenance module d. utility index ANSWER: a RATIONALE: If significant changes take place in the existing system or if a new version is released, the IT department might develop a user training package. POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:47 AM 33. A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs. a. help desk b. white spot c. maintenance software module d. utility point ANSWER: a RATIONALE: A help desk, also called a service desk, is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:07 PM 34. A help desk can boost its productivity by using _____, which allows IT staff to take over a user’s workstation and provide support and troubleshooting. a. high-level synthesis b. wireless fidelity c. word editing software d. remote control software ANSWER: d RATIONALE: A help desk can boost its productivity by using remote control software, which allows IT staff to take over a user’s workstation and provide support and troubleshooting. POINTS: 1 DIFFICULTY: Easy REFERENCES: 401 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.01 - Describe user support activities NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: User Support KEYWORDS: DATE CREATED: DATE MODIFIED: Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 1:20 PM 35. _____ costs include expenses for items such as supplies and equipment rental. a. Operational b. Corrective c. Maintenance d. Adaptive ANSWER: a RATIONALE: Operational costs include items such as supplies, equipment rental, and software leases. POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:51 AM 36. _____ expenses vary significantly during a system’s operational life and include spending to support maintenance activities. a. Secure b. Maintenance c. Principal d. Capital ANSWER: b RATIONALE: Maintenance expenses vary significantly during the system’s operational life and include spending to support maintenance activities. POINTS: 1 DIFFICULTY: Easy REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: DATE MODIFIED: 1/30/2019 11:41 AM 5/1/2019 10:52 AM 37. _____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently. a. Team building activities b. Elicitation activities c. Maintenance activities d. Testing activities ANSWER: c RATIONALE: Maintenance activities include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 403 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:54 AM 38. Corrective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: b RATIONALE: Corrective maintenance diagnoses and corrects errors in an operational system. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 404 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: DATE MODIFIED: 1/30/2019 11:41 AM 5/1/2019 10:56 AM 39. Adaptive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: a RATIONALE: Adaptive maintenance adds enhancements to an operational system and makes the system easier to use. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM 40. Perfective maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. competes for resources in an operational system ANSWER: c RATIONALE: Perfective maintenance involves changing an operational system to make it more efficient, reliable, or maintainable. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:58 AM 41. Perfective maintenance usually is cost effective _____ a system’s operational life. a. early in b. during the middle of c. during the end of d. throughout ANSWER: b RATIONALE: Perfective maintenance usually is cost-effective during the middle of the system’s operational life. POINTS: 1 DIFFICULTY: Easy REFERENCES: 406 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 10:59 AM 42. To avoid problems, preventive maintenance _____. a. adds enhancements to an operational system and makes the system easier to use b. diagnoses and corrects errors in an operational system c. involves changing an operational system to make it more efficient, reliable, or maintainable d. requires analysis of areas where trouble is likely to occur ANSWER: d RATIONALE: To avoid problems, preventive maintenance requires analysis of areas where trouble is likely to occur. POINTS: 1 DIFFICULTY: Easy REFERENCES: 407 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.02 - Define the four types of maintenance NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Tasks KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:01 AM 43. In maintenance management, _____ means examining the whole in order to learn about the individual elements. a. synthesis b. adoption c. analysis d. elucidation ANSWER: RATIONALE: c Analysis means examining the whole in order to learn about the individual elements. POINTS: 1 DIFFICULTY: Easy REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:16 PM 44. In maintenance management, _____ involves studying the parts of a system to understand the overall system. a. synthesis b. adoption c. fusion d. elucidation ANSWER: a RATIONALE: Synthesis involves studying the parts to understand the overall system. POINTS: 1 DIFFICULTY: Easy REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:19 PM 45. Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills. a. tester/programmer b. strategist/analyst c. programmer/analys t d. designer/debugger ANSWER: RATIONALE: c Many IT departments use a job title of programmer/analyst to designate positions that require a combination of systems analysis and programming skills. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 408 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:18 PM 46. _____ is a process for controlling changes in system requirements during software development. a. Data management b. Disk management c. Configuration management d. Email management ANSWER: c RATIONALE: Configuration management (CM), sometimes referred to as change control (CC), is a process for controlling changes in system requirements during software development. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 411 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:29 AM 47. In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version _____. a. 2.1 b. 1.1 c. 0.1 d. 2.1 ANSWER: b RATIONALE: In a typical system, the initial version of the system is 1.0, and the release that includes the first set of maintenance changes is version 1.1. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:31 AM 48. A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team. a. tester b. programmer c. system validator d. system administrator ANSWER: d RATIONALE: The system administrator usually is responsible for assigning maintenance tasks to individuals or to a maintenance team. POINTS: 1 DIFFICULTY: Easy REFERENCES: 409 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:33 AM 49. _____ is the process of tracking system releases. a. Configuration control b. Version control c. Source control d. Quality control ANSWER: b RATIONALE: Version control is the process of tracking system releases, or versions. POINTS: 1 DIFFICULTY: Easy REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:35 AM 50. When a new version of a system is installed, the prior release is _____, or stored. a. archived b. deleted c. discontinued d. reinstalled ANSWER: a RATIONALE: When a new version of a system is installed, the prior release is archived or stored. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 412 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:36 AM 51. A _____ is a formal reference point that measures system characteristics at a specific time. a. feature line b. baseline c. product point d. viewport ANSWER: RATIONALE: b A baseline is a formal reference point that measures system characteristics at a specific time. POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:37 AM 52. The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints. a. functional baseline b. extension baseline c. allocated baseline d. product baseline ANSWER: a RATIONALE: The functional baseline is the configuration of the system documented at the beginning of the project. It consists of all the necessary system requirements and design constraints. POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:38 AM 53. The _____ documents a system at the end of the design phase, identifies any changes since the beginning of the project, and includes testing and verification of all system requirements and features. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: c RATIONALE: The allocated baseline documents the system at the end of the design phase and identifies any changes since the functional baseline. The allocated baseline includes testing and verification of all system requirements and features. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: Maintenance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:39 AM 54. The _____ describes a system at the beginning of system operation and includes the results of performance and acceptance tests for the operational system. a. functional baseline b. operational baseline c. allocated baseline d. product baseline ANSWER: d RATIONALE: The product baseline incorporates any changes made since the allocated baseline and includes the results of performance and acceptance tests for the operational system. POINTS: 1 DIFFICULTY: Easy REFERENCES: 414 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.03 - Explain seven strategies and techniques used for effective maintenance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: KEYWORDS: DATE CREATED: DATE MODIFIED: Maintenance Management Bloom’s: Remember 1/30/2019 11:41 AM 5/1/2019 11:40 AM 55. _____ includes monitoring a system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action. a. Benchmark testing b. Throughput management c. Responsive testing d. Fault management ANSWER: d RATIONALE: Fault management includes monitoring the system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action. POINTS: 1 DIFFICULTY: Easy REFERENCES: 415 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:26 PM 56. To measure system performance, companies use _____, which uses a set of standard tests on one system to compare its performance and capacity to that of other systems. a. metric analysis b. benchmark testing c. threat analysis d. allocation testing ANSWER: b RATIONALE: To measure system performance, many firms use benchmark testing, which uses a set of standard tests to evaluate system performance and capacity. POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: LEARNING OBJECTIVES: False SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:43 AM 57. In addition to benchmark testing, performance measurements, called _____, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data. a. metrics b. wireframes c. viewports d. baselines ANSWER: a RATIONALE: In addition to benchmark testing, performance measurements, called metrics, can monitor the number of transactions processed in a given time period, the number of records accessed, and the volume of online data. POINTS: 1 DIFFICULTY: Easy REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:44 AM 58. _____ is the overall time between a request for system activity and the delivery of the response. a. Response time b. Throughput time c. Refresh rate d. Base rate ANSWER: a RATIONALE: Response time is the overall time between a request for system activity and the delivery of the response. POINTS: 1 DIFFICULTY: Moderate REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: 416 Multiple Choice False SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:45 AM 59. _____ describes the amount of data that a system can transfer in a fixed time period. a. Latency b. Resolution c. Dimensionality d. Bandwidth ANSWER: d RATIONALE: Bandwidth describes the amount of data that the system can transfer in a fixed time period. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 416 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:46 AM 60. _____ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency. a. Throughput b. Resolution c. Dimensionality d. Latency ANSWER: a RATIONALE: Throughput measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency. POINTS: 1 DIFFICULTY: Moderate REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: 416 Multiple Choice False SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:47 AM 61. _____ measures the time between submitting a request for information and the fulfillment of the request. a. Bandwidth b. Turnaround time c. Throughput d. Frequency ANSWER: b RATIONALE: Turnaround time measures the time between submitting a request for information and the fulfillment of the request. POINTS: 1 DIFFICULTY: Easy REFERENCES: 417 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:47 AM 62. _____ is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service. a. Restructuring b. Capacity planning c. Resource sizing d. Reorganizing ANSWER: b RATIONALE: Capacity planning is a process that monitors current activity and performance levels, anticipates future activity, and forecasts the resources needed to provide desired levels of service. POINTS: 1 DIFFICULTY: Easy REFERENCES: 417 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.04 - Describe techniques for system performance management NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Performance Management KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:49 AM 63. _____ protects information from unauthorized disclosure and safeguards privacy. a. Availability b. Integrity c. Confidentiality d. Accessibility ANSWER: c RATIONALE: Confidentiality protects information from unauthorized disclosure and safeguards privacy. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:50 AM 64. _____ prevents unauthorized users from creating, modifying, or deleting information. a. Availability b. Integrity c. Confidentiality d. Evacuation ANSWER: b RATIONALE: Integrity prevents unauthorized users from creating, modifying, or deleting information. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:51 AM 65. _____ ensures that authorized users have timely and reliable access to necessary information. a. Availability b. Integrity c. Confidentiality d. Concealability ANSWER: a RATIONALE: Availability ensures that authorized users have timely and reliable access to necessary information. POINTS: 1 DIFFICULTY: Moderate REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:52 AM 66. The first step in managing IT security is to develop a _____ based on confidentiality, integrity, and availability. a. security policy b. risk policy c. threat report d. concealment report ANSWER: a RATIONALE: The first step in managing IT security is to develop a security policy based on confidentiality, integrity, and availability. POINTS: 1 DIFFICULTY: Easy REFERENCES: 419 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 1:07 PM 67. _____ analyzes an organization's assets, threats, and vulnerabilities. a. Risk uncertainty b. Risk diversification c. Risk identification d. Risk control ANSWER: c RATIONALE: Risk identification analyzes the organization’s assets, threats, and vulnerabilities. POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:55 AM 68. _____ measures risk likelihood and impact. a. Risk assessment b. Risk marking c. Risk identification d. Risk control ANSWER: a RATIONALE: Risk assessment measures risk likelihood and impact. POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:36 PM 69. _____ develops safeguards that reduce risks and their impact. a. Risk assessment b. Risk verification c. Risk identification d. Risk control ANSWER: d RATIONALE: Risk control develops safeguards that reduce risks and their impact. POINTS: 1 DIFFICULTY: Easy REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.06 - Explain the three tasks related to risk management concepts NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:56 AM 70. A _____ is an internal or external entity that could endanger an asset. a. proxy b. facade c. firewall d. threat ANSWER: d RATIONALE: A threat is an internal or external entity that could endanger an asset. POINTS: 1 DIFFICULTY: Easy REFERENCES: QUESTION TYPE: HAS VARIABLES: LEARNING OBJECTIVES: 421 Multiple Choice False SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:57 AM 71. A _____ is a security weakness or soft spot. a. proxy b. vulnerability c. firewall d. malware ANSWER: b RATIONALE: A vulnerability is a security weakness or soft spot. POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 11:58 AM 72. A(n) _____ is an attack that takes advantage of a vulnerability. a. proxy b. exploit c. firewall d. archive ANSWER: b RATIONALE: An exploit is an attack that takes advantage of a vulnerability. POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: LEARNING OBJECTIVES: False SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 12:01 PM 73. _____, a risk control strategy, eliminates risks by adding protective safeguards. a. Avoidance b. Acceptance c. Conveyance d. Transference ANSWER: a RATIONALE: Avoidance eliminates the risk by adding protective safeguards. POINTS: 1 DIFFICULTY: Easy REFERENCES: 421 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Remember DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 12:02 PM Critical Thinking Questions 12-1 George's firm contracts to provide risk management services for a wide range of smaller companies that cannot provide the service for themselves. One of George's responsibilities at the end of each month is to review the threats encountered by the companies and put them into the appropriate categories. 74. One of his firm's clients details an incident in which a hacker — a former employee — thieved trade secrets from the client and threatened to release them to the competition if he was not paid. In which of the following categories should George place this incident? a. Vandalism b. Trespass and espionage c. Extortion d. Software attack ANSWER: c RATIONALE: During extortion, a hacker steals trade secrets and threatens to release them if not paid. POINTS: 1 DIFFICULTY: Challenging REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 12-1 LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 12:07 PM 75. Another of George's clients has software that is outdated and has become increasingly vulnerable to attack. How does George categorize this threat? a. Human error b. Technical obsolescence c. Service failure d. Espionage ANSWER: b RATIONALE: When outdated software is slow, difficult to use, and vulnerable to attacks, this indicates technical obsolescence. POINTS: 1 DIFFICULTY: Challenging REFERENCES: 420 QUESTION TYPE: Multiple Choice HAS VARIABLES: False PREFACE NAME: Case 12-1 LEARNING OBJECTIVES: SAD.12e.12.05 - Explain system security concepts and common attacks against the system NATIONAL STANDARDS: United States - BUSPROG: Technology TOPICS: System Security Overview KEYWORDS: Bloom’s: Apply DATE CREATED: 1/30/2019 11:41 AM DATE MODIFIED: 5/1/2019 4:43 PM