Business Management Tasks 2019 Problem Statement: Online Shoe Palace is having an increase in overall customer complaints and product returns in their boot department. Customer Manufacturing Affinity Diagram Warehousing Packaging Shipping/Logistic Service/Care Marketing s Customer service Machines are not Lack of organization in Boots are packaged Packages are frequently Advertised prices are employee has not maintained, and routine the warehouse. Boot and shipped in thin damaged during shipping inaccurate. Customers received proper training maintenance is not styles, colors, and sizes cardboard boxes due to insufficient are charged a higher to identify different prioritized. are all stored together that are insufficient packaging price than advertised with no clear for supporting the standards/practices. when they purchase separation/organization weight of the shoes. styles of boots. the shoes. Customer service has a Factory employees are not . There is no established Boot care Orders are often delayed. Boot styles and colors poor response time for cross trained to perform and efficient inventory instructions are not Customer orders are not advertised on the customer calls, emails multiple tasks of system for keeping included in the immediately pulled and company’s website do and overall complaints. production. Staff shortage track of items in and packaging. ship. Instead, orders are not appear to be the has caused employees to out of stock. compiled and shipped same product that is work positions they do not only on Friday of each shipped to customers. understand/cannot week, rather than as the properly do. order is placed.