WORK CATEGORIES Work can be grouped into two sectors: unskilled (also known as manual) workers, skilled workers and knowledge workers. A manual worker uses their physical strength to get the task or assignment completed, a skilled worker is one who has learnt the skills of the trade and a knowledge worker is an individual whose main contribution to the business is showing expertise in a specific field or subject matter. SKILLED WORKER The role that an unskilled and skilled worker plays in achieving the company’s goals is dependent on the job description laid out by the knowledge worker. A machine operator is an example of a skilled worker, in this role the individual is required to follow the laid down procedure to run the products through the machine. The procedure, quantity of products or patten to be manufactured is all determined by the knowledge worker. KNOWLEDGE WORKER The knowledge worker is an individual who applies critical analytical skills to the business. As oppose to using their strength to get the job done. A knowledge worker has visions from which new products and services are established, most likely the newer versions have more advanced options that helps improve the company’s goal and subsequently increase customer’s satisfaction. DREAM JOB Software Quality Assurance (QA) Analyst examines software and applications; this professional make decisions that are meant to improve the business product. The analyst identifies the risk associated with the business software, after this the problems and errors with the risk are fixed, the analyst put measures in place to avoid them from reoccurring. In conclusion, a Quality Assurance Analyst falls is categorized as a knowledge worker because the profession entails continuous use of their analytical skills to detect problems and give recommendation to fix the problems. To keep up with the trends of any industry a knowledge worker needs to keep developing themselves through constant research and studying.