Chapter 05 Individual Organization Relations and Retention True False

Name  : Clas  s: Dat  e: Chapter 05 - Individual/Organization Relations and Retention 51. According to Abraham Maslow's hierarchy of needs theory, a person strives to satisfy his or her higher order needs first.  a. True  b. False ANSWER: False 52. Motivation is a goal-directed drive, and the process seldom occurs in a void.  a. True  b. False ANSWER: True 53. According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.  a. True  b. False ANSWER: False 54. According to the two-factor theory, interpersonal relationships are considered motivators.  a. True  b. False ANSWER: False 55. According to equity theory, outcomes received by a person can be either tangible or intangible.  a. True  b. False ANSWER: True 56. One of the determinants of employees' willingness to exert effort is the degree to which they value the rewards offered by the organization.  a. True  b. False ANSWER: True 57. The performance–reward linkage described in expectancy theory refers to employees' beliefs that working harder will lead to better performance.   a. b. True False False ANSWER: Page10 Name  : Clas  s: Dat  e: Chapter 05 - Individual/Organization Relations and Retention 58. Psychological contracts between employers and employees are similar across cultures.  a. True  b. False ANSWER: False 59. Employee productivity is a tangible aspect of psychological contracts.  a. True  b. False ANSWER: True 60. Employers can properly evaluate and manage employee work attitudes by regularly surveying employees.  a. True  b. False ANSWER: True 61. Older employees tend to have lower job satisfaction than younger employees.  a. True  b. False ANSWER: False 62. Higher unemployment rates usually mean more dissatisfied employees in the workforce.  a. True  b. False ANSWER: True 63. Customer dissatisfaction is a direct cost of absenteeism.  a. True  b. False ANSWER: False 64. A no-fault policy in organizations allows employees to manage their own attendance.  a. True  b. False ANSWER: True 65. Severity rate is defined as the percentage of time lost to absenteeism.  a. True  b. False ANSWER: False Page11 Name  : Clas  s: Dat  e: Chapter 05 - Individual/Organization Relations and Retention 66. Work rule violation is the most common cause of voluntary turnover.  a. True  b. False ANSWER: False 67. Functional turnover occurs when key individuals leave an organization, often at crucial times.  a. True  b. False ANSWER: False 68. Functional turnover represents a positive change for organizations.  a. True  b. False ANSWER: True 69. HR actions such as information sharing tend to increase individuals' turnover intentions.  a. True  b. False ANSWER: False 70. In the context of turnover costs incurred by a company, vacancy costs primarily include supervisory time, pay rates to prevent separations, and exit interview time.  a. True  b. False ANSWER: False 71. Higher pay and benefits are often the best solution to employee engagement.  a. True  b. False ANSWER: 72. Decreased customer service is a hidden cost of turnover.  a. True  b. False ANSWER: False True 73. Paid orientation time is a separation cost involved in turnover.  a. True  b. False ANSWER: False 74. Loyalty is a reciprocal exchange between organizations and their workers. a. True  Page12 Name  : Clas  s: Dat  e: Chapter 05 - Individual/Organization Relations and Retention  b. False True ANSWER: 75. Money is the main reason people leave organizations  a. True  b. False ANSWER: False 76. Loyal employees report less job tension than employees whose loyalty is low.  a. True  b. False ANSWER: False 77. An example of coworker-directed organizational citizenship behavior is cheering on a colleague for receiving a reward.  a. True  b. False ANSWER: True 78. Trust is a visible reflection of the ethical culture of an organization.  a. True  b. False ANSWER: True 79. Replacement training is a direct cost of absenteeism.  a. True  b. False ANSWER: False 80. The intangible rewards that people receive for working come in the form of pay, incentives, and benefits.  a. True  b. False ANSWER: False Page13