University:
Kentucky State University
Course:
BUA 204 | Business Communication
Academic year:

2024
Views:

247

Pages:

33
Author:

MoGhoadoAnotozj12

Introduction to communication skills Lecture 1 Communication - Meaning ■ ■ ■ ■ Communication is a dynamic process… through this process we convey a thought or feeling to someone else. how it is received depends on a set of events, stimuli, that person is exposed to. how you say what you say plays an important role in communication. What is Communication? Communication is a Series of Experiences of Communication skills • Communication skills is the ability to use language (receptive) and express (expressive) information. • Effective communication skills are a critical element in your career and personal lives. Communication goals Most Common Ways to Communicate Effective Communication Skills How do you go about Establishing Rapport? ■ ■ ■ ■ ■ You You You You You need Self-Confidence must Understand People must be Enthusiastic must make Eye Contact must be Interested in them TOTAL COMMUNICATION PROCESS LEVELS OF COMMUNICATION ■ VERBAL ■ ■ ■ NON-VERBAL ■ ■ ■ ■ Intra verbal: intonation of word and sound Extra verbal : implication of words and phrases, semantics Gestures Postures Movements SYMBOLIC Types of Communication On the basis of organization relationship ▪ ▪ Formal Informal On the basis of Flow ▪ ▪ ▪ Vertical Crosswise/Diagonal Horizontal On the basis of Expression ▪ ▪ ▪ Oral Written Gesture Barriers in Communication (that have to do with the ■ ■ ■ ■ ■ ■ ■ COMMUNICATOR) Unwillingness to say things differently Unwillingness to relate to others differently Unwillingness to learn new approaches Lack of Self-Confidence Lack of Enthusiasm Voice quality Prejudice Barriers to communication can lead to misunderstanding and confusion Barriers to Effective Communication Barriers to Communication Semantic Barriers Emotional Or Psychological Barriers Organizational Barriers Barriers in Superiors Semantic Barriers Symbols with different meaning Badly expressed message Faulty translation Unclarified assumption Specialist’s language Emotional Or Psychological Barriers Premature evolution Inattention Loss of transmission & poor retention Undue reliance on the written word Distrust of communication Failure to communicate Organization Barriers Organizational policy Organization rules & regulation Status relation Complexity in organization Personal Barriers Barriers in Superior ▪ ▪ ▪ ▪ Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness Barriers in Subordinates ▪ ▪ Unwillingness to communicate Lack of proper incentive Communication Process Communication is the process of sending and receiving information among people Communication code scheme PROCESS OF COMMUNICATION Communication Involves Three Components Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us SENDING MESSAGES Effective Verbal Messages Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Para-verbal Messages • Para-verbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. RECEIVING MESSAGES Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation Key Listening Skills ▪ ▪ ▪ Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed What makes a good communicator? How do you develop your communication skills? Explore the related skills Tips to good communication skills Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills Effective Communication It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

Introduction to Communication Skills Lecture 1

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