Quality of the Administrative Information Handling System

‭QUALITY OF THE ADMINISTRATIVE INFORMATION HANDLING SYSTEM‬ ‭ he concept of quality was already introduced in the first chapter. This concept also applies‬ T ‭to administrative information management systems.‬ ‭ uality consists of a collection of quality criteria or quality attributes. It is It is‬ Q ‭therefore better to speak of a 'quality profile'. To improve the quality of governance‬ ‭information management system, the quality profile of:‬ ‭ .‬ a ‭The information product, as experienced by the supplier and the customer‬ ‭of information;‬ ‭b.‬‭The administrative information management system (people, resources, procedures);‬ ‭ .‬‭The design, development and management of the administrative information system.‬ c ‭It is very important to determine the quality requirements in advance - the desired quality profile - so that it‬ ‭can be tested afterwards whether the administrative information management system can actually‬ ‭guarantee the required quality level (the actual quality profile).‬ ‭Introduction‬ ‭ ational action within a household is largely dependent on ex ante and ex post judgments. The‬ R ‭quality of these judgments in turn depends on the quality of the administrative information‬ ‭system.‬ I‭ nformation policy means:‬‭total‬‭to draw up objectives‬‭and guidelines with regard to the‬ ‭development and maintenance of information systems and the information technology to be‬ ‭applied thereto.‬ ‭ ith a view to the quality of the product information and that of the information management‬ W ‭process, the KAD model (Quality of Administrative Services) has been developed in order to apply‬ ‭the concept of quality to administrative products and processes. The model provides concrete‬ ‭tools for determining the quality requirements to be imposed with regard to the product and‬ ‭process. The KAD model uses principles of system theory to analyze and organize the information‬ ‭provision process. This is based on an external and customer-oriented orientation. Building on‬ ‭systems theory, improvement in the quality of administrative services can be achieved by‬ ‭developing information products that are tailored to the requirements and wishes of the customer,‬ ‭tailoring information provision to the needs of management and increasing the manageability of‬ ‭processes. In contrast to the value cycle, this process approach is not based on the reliability of‬ ‭information, but on the manageability of processes.‬ ‭ he KAD model focuses on managing and directing processes and the necessary administrative‬ T ‭information provision. Three related modules have been derived from systems theory, namely:‬ ‭Product module:‬ ‭ he product module is aimed at aligning the organization with the environment. The central focus is on‬ T ‭developing information products that are tailored to the wishes and requirements of the user. After all,‬ ‭when a 'system' delivers a product that is not needed by the system's environment has on, it is a‬ ‭redundant product. The system then provides no added value, has no function and, according to system‬ ‭theory, will die. Administrative information can be an information product. The strategy and goals of the‬ ‭organization play a role in determining the requirements for information products.‬ ‭P rocess module:‬ I‭n the process module, the analysis focuses on the management and control of the processes and the information‬ ‭p rovision required for this. There are three sub-components within the process module:‬ -‭‬ ‭-‬ ‭-‬ ‭ teering: Determining objectives and setting up process and‬ S ‭standards. Controlling: Responding to changes in input, throughput,‬ ‭and output. Support: Tool from other processes.‬ ‭The process module has a number of control loops, which can be regarded as diagnostic controls:‬ ‭-‬ ‭I nput control (input-oriented control):‬ ‭ ttracting and checking the input of the process for accuracy and processability. Particularly related‬ A ‭to standard and composite processes. Example: Tax Authorities brochures (aid for data entry).‬ ‭Example: complaints line. Administrative information provision: O‬ ‭Extent to which the amount of input supplied has actually been processed properly;‬ ‭ ‬ E‭ xtent to which the input meets the requirements‬‭set with regard to the input; Nature/‬ O ‭O ‬ ‭c ause of deviations, corrective measures taken‬‭and their effects.‬ ‭-‬ ‭O utput control (output-oriented control):‬ ‭ hecking the product to be delivered. Particularly regarding customization. Administrative‬ C ‭information provision:‬ ‭ ‬ ‭Extent to which quality controls have been carried‬ O ‭O ‬ ‭out; Amount of rejects during quality control;‬ ‭O ‬ C ‭ ause of deviations, corrective measures taken‬‭and their effects.‬ ‭-‬ ‭Transit arrangement forward (flexibility):‬ ‭ ased on observed deviations (disruptions in the input), adjustments are made to the‬ B ‭process, so that the desired output is still achieved. Particularly related to composite processes‬ ‭and customization. Example: hiring temporary workers. Administrative information provision:‬ ‭O ‬ ‭Observed disruptions;‬ ‭O ‬ ‭Corrective‬ ‭measures‬ ‭taken‬ ‭and‬ ‭their‬ ‭effects;‬ ‭Extent‬‭to‬‭w hich‬‭O ‬ ‭b acklogs‬ ‭have‬ ‭b een‬ ‭c leared‬ ‭in‬ ‭a‬ ‭timely‬ ‭manner;‬ ‭Costs‬ ‭o f‬ ‭the‬ ‭O ‬ ‭adjustment.‬ ‭-‬ ‭R eturn throughput control (learning capacity):‬ L‭ earning from 'mistakes' to prevent repetition in a subsequent process. Transit arrangement back actually‬ ‭applies to all processes (standard, composite and custom). Example: appraisal interview. Administrative‬ ‭information provision:‬ ‭ ‬ ‭Observed deviations; Causes for‬ O ‭O ‬ ‭the deviations; Regular‬ ‭O ‬ ‭management reports;‬ ‭O ‬‭D egree to which one has succeeded in adapting the‬‭process in order to obtain the desired‬ ‭output.‬