Creating a Culture of Well-Being Answer Key Part 1

Creating a Culture of Well-Being 1. Which of the following best defines "organizational culture"? a. goals and objectives for individual departments across an organization b. collective understanding of beliefs and values that guide how employees act and behave c. written guidelines and polices that are designed to guide employee behaviour d. the structure and governing policies of an organization ANSWER: b 2. What part of an organization can organizational culture be considered to be a part of? a. personality b. structure c. standards d. its guidelines ANSWER: a 3. Organizational culture usually begins with which of the following? a. employees b. marketing department c. original business owner d. managers ANSWER: C 4. Which statement best describes organizational culture? a. It remains static. b. It may change overnight. c. It builds over time. d. It cannot be changed. ANSWER: c 5. How do an organization's beliefs and values build over time? a. by making no key changes to the management team b. through ongoing and dedicated efforts c. by limiting the number of changes to the organization d. as a result of strategic marketing and PR ANSWER: b 6. Who does organizational culture influence the most? a. some employees more than others b. new hires and customers c. employee actions and behaviours d. managers and customers ANSWER: C Chapter 3-Creating a Culture of Well-Being 7. What kind of impact does organizational culture have on the success of any organization? a. noticeable b. intermittent c. minimal d. profound ANSWER: d 8. What type of organizational culture results in more successful organizations? a. empowering employees to innovate b. punishing failure c. rewarding success d. encouraging big risk taking ANSWER: a 9. What is the most common outcome when organizational culture accepts failures as part of the learning process? a. Clients don't trust the product. b. Employees learn to fail. c. Organizations are more successful. d. Organizations are less successful. ANSWER: C 10. In addition to their personal values, what influences how different generations of employees relate to their organizations? a. beliefs b. education c. expectations d. desires ANSWER: C 11. Which of the following does organizational culture affect? a. rewards b. retention c. management d. promotion ANSWER: b 12. What is employee engagement? a. interacting with others in the organization b. behaving appropriately towards manager c. handling constructive feedback in a positive manner d. commitment and dedication to the organization ANSWER: d 13. Which term refers to employee commitment and dedication to the organization? a. organizational culture b. employee perseverance c. employee engagement d. employee satisfaction ANSWER: C Chapter 3 Creating a Culture of Well-Being 14. Which statement is an example of what an organization's culture looks like in practice? a. All staff attend a new hire orientation in their first month of employment. b. There is a casual dress code in place, including Friday jean days. c. Recruitment is done both internally and externally. d. They conduct employment engagement surveys. ANSWER: b 15. What are some drivers of employee engagement? a. wage rate and rewards, employee age, team development b. total rewards, social responsibility, trust and integrity c. social programs, team development, leadership style d. price, promotion, place, product ANSWER: b 16. What organizational outcomes are affected by employee engagement? a. promotions, productivity, bonuses b. retention, incentive pay, referrals c. team development, sales projections, bonuses d. turnover, absenteeism, loyalty ANSWER: d 17. Which of the following increases when there is a good fit between an employee's skills, job requirements, and an organization's culture? a. satisfaction b. productivity c. engagement d. turnover ANSWER: C 18. Why do health and safety concern both managers and supervisors? a. Customer service, as well as safety, is extremely important. b. Global competition is putting pressure on more organizations. c. Cutting costs is growing in importance. d. Occupational health and safety accidents are numerous and costly. ANSWER: d Chapter 3 Creating a Culture of Well-Being 19. Which of the following is a factor that causes an occupational illness? a. stove burns b. fracture (workplace accident) c. inhalation of fumes d. back injury ANSWER: C 20. Which of the following is a factor that causes an occupational injury? a. chemical exposure b. fracture (workplace accident) c. inhalation of fumes d. stress ANSWER: b 21. Which of the following is an occupational injury? a. chemical exposure b. fracture (workplace accident) c. inhalation of fumes d. stress ANSWER: b 22. Which of the following may lead to an industrial disease? a, chemical burns b. leg fracture c. inhalation of asbestos d. cumulative trauma disorders ANSWER: 23. Employers are required to report any accidents that cause injuries or diseases to which of the following? a. occupational health and safety officer c. local health officials b. company doctor d. Workers' Compensation ANSWER: d 24. Which of the following is an employee responsibility for health and safety? a. to perform all duties assigned, regardless of risk of exposure to hazards b. to implement health and safety programs c. to follow all safety rules and regulations d. to report all unsafe conditions to the workers' compensation board ANSWER: e Chapter 3-Creating a Culture of Well-Being 25. Which of the following is an employee responsibility for health and safety? a. to perform all duties assigned, regardless of risk of exposure to hazards b. to implement health and safety programs c. to develop safety rules and regulations d. to report all unsafe conditions ANSWER: d 26. Which of the following is an employee responsibility for health and safety? a. to perform all duties assigned, regardless of risk of exposure to hazards b. to implement health and safety programs c. to wear all prescribed safety equipment d. to document all unsafe conditions for safety committees ANSWER: C 27. What is an employer's responsibility under health and safety legislation? a. to provide on-the-job safety training b. to monitor workers' health and safety behaviours c. to inform workers about safety and health requirements d. to compile an annual summary of work-related injuries and illnesses ANSWER: d 28. What is a supervisor's duty under health and safety legislation? a. to take every precaution to guarantee that all company equipment works safely b. to ensure that workers use or wear safety equipment, devices, or clothing c. to write the online safety manual and reporting forms d. to report a work refusal to the appropriate government agency ANSWER: b 29. What is part of an employer's obligation under health and safety regulations? a. to provide a hazard-free workplace b. to ensure that workers use or wear safety equipment, devices, or clothing c. to compensate employees who have been injured or have become ill due to work-related factors d. to question employees who have filed safety complaints with the ministry of labour ANSWER: a Chapter 3 Creating a Culture of Well-Being 30. What is the main goal of Workers' Compensation? a. to deal with industrial disease and illness b. to assess and pay claims c. to provide unlimited medical aid d. to return the employee to his or her job (or some modification thereof) as soon as possible ANSWER: d 31. Which of the following can help reduce Workers' Compensation costs? a. prevent injuries through proper ergonomic design of the job b. establish employee-led wellness committees c. publish all occupational health and safety violations d. reduce the amount of common payouts ANSWER: a 32. What are the fundamental legal health and safety responsibilities of an organization's senior management team? a. to ensure day-to-day health and safety of employees b. to take reasonable precautions to ensure employee safety c. to follow on-site daily rules and expectations of the organization d. to observe health and safety on-site practices ANSWER: b 33. What does a shared responsibility for workplace safety assume about health and safety? a. Workers share the responsibility for safety among themselves. b. Employees and line supervisors together share responsibility for safety. c. The employer is solely responsible for safety. d. All employees and the employer must co-operate on ensuring safety. ANSWER: d 34. What are the legal health and safety responsibilities of an organization's CEO? a. to ensure day-to-day health and safety of employees b. to take reasonable precautions to ensure employee safety c. to follow on-site daily rules and expectations of the organization d. to observe health and safety on-site practices ANSWER: b Chapter 3 Creating a Culture of Well-Being 35. What are the supervisor's legal responsibilities concerning employee health and safety? a. to establish safety committees b. to investigate accidents e. to create a health and safety program d. to conduct workplace inspections and correcting unsafe acts ANSWER: d 36. Which term refers to a disease resulting from exposure relating to a particular process, trade, or occupation in industry? a. industrial disease b. occupational disease c. environmental disease d. occupational illness ANSWER: a 37. As a result of an accident at work in a manufacturing company, an individual had two fingers amputated. Which term best describes this type of incident? a. occupational amputation b. occupational injury c. occupational disability d. industrial disease ANSWER: b 38. Employers are responsible for which of the following health and safety responsibilities? a. investigating accidents b. ensuring that managers are familiar with work and associated hazards c. reporting hazardous conditions or defective equipment d. ensuring that employees use or wear safety equipment ANSWER: b 39. What percentage of mental health problems can be successfully treated with early detection and treatment? a. 10 percent b. 50 percent c. 80 percent d. 100 percent ANSWER: C 40. What is one way to reduce Workers' Compensation costs? a. Hire only employees over the age of 21. b. Perform an audit to assess high-risk areas within a workplace. c. Advocate for stricter legislation. d. Encourage supervisors to monitor younger workers more closely. ANSWER: b Chapter 3-Creating a Culture of Well-Being 41. What is one of the legal roles of supervisors with respect to ensuring the safety of workers? a. to administer employee disciplinary procedures b. to communicate to all workers how to work safely c. to observe the workers' job performance behaviour on the job d. to establish a health and safety program ANSWER: b 42. What is the owners' responsibility under health and safety legislation? a. to take every reasonable precaution to guarantee worker safety b. to ensure that workers use or wear safety equipment, devices, or clothing c. to discipline employees who refuse to do work they believe is unsafe d. to regularly inform employees about health and safety requirements ANSWER: a 43. What is the best way to help young workers stay safe on the job? a. provide them with extra training b. restrict their roles around dangers and hazards c. ensure safety is part of the company's culture d. hire only those with previous experience ANSWER: c 44. What is the primary legal responsibility of joint health and safety committees? a. to design the required management and worker health and safety programs b. to develop the legally required public health and safety programs c. to create a non-adversarial environment for employees and management to improve the safety and health of the workplace d. to take steps to minimize unhealthy and unsafe situations ANSWER: C 45. Which of the following is one of the roles of joint health and safety committees? a. to advise employees on health and safety matters b. to resolve accidents c. to report hazardous conditions or defective equipment d. to conduct orientation programs ANSWER: a