Process-Flow Analysis

Process-Flow Analysis Multiple-Choice Questions 1. In the process view of business, which of the following should be identified when defining the system? A. Interconnected processes across functional areas. B. The process flow analysis approach to be used. C. Only the operations function. D. The vertical nature of the organizational design 2. If I denotes the average inventory in the system, T denotes the average throughput time, and R denotes the average flow rate of the system, then by Little's Law, A. I = T/R. B. T = I + R. C. I = R/T. D. R = I/T. 3. If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5,000 units per day, then according to Little's Law, the average throughput time is A. 0.5 days. B. 20 days. C. 0.05 days. D. 100 days.  4. A numerically controlled machining center has an average processing capacity of 5,000 units per day. It receives an average of 3,000 units of inventory from another machining center, and it has to supply an average of 1,000 units of finished goods to the packaging section. Assuming that the company incurs a significant cost for carrying finished goods supplied to the packaging section, the flow rate of the machining process is A. 3,000 units per day. B. 5,000 units per day. C. 1,000 units per day. D. none of the above. 5. Which of the following would NOT be changed due to process flow analysis? A. Raw materials B. Product or service design C. Job design D. Customers 6. The first step in process flowcharting is to A. draw the flowchart. B. break the process down into blocks. C. assemble an appropriate team to do the flowcharting. D. select an appropriate transformation process for analysis.  7. One step in process flow analysis is to describe the existing process. If a new system is being developed (there is no existing system), A. this step is simply omitted. B. process flow analysis cannot be performed. C. a sociotechnical design must be used. D. the analysis must include a hypothetical process for comparison. 8. Which of the following statements about Little's Law is NOT correct? A. Little's Law cannot be applied to service operations. B. Little's Law relates the average number of units in the system to average throughput time and average flow rate. C. Little's Law includes processing and waiting time. D. Little's Law assumes that the system is in steady state. 9. A diamond symbol in a flowchart indicates A. evaluation with more than one possible outcome. B. decision. C. both (a) and (b). D. neither (a) nor (b). 10. What does a square or rectangle symbol indicate in a flowchart? A. Operation B. Inspection C. Storage D. Delay