Proper Etiquette and Behavior Revised Objectives 1. 2. 3. 4. Identify employer expectations. Discuss appropriate work habits. Identify good citizenship skills. Identify appropriate interviewing skills. Good Manners and Etiquette  Difference: Good manners are rules for common actions of courtesy and politeness.  Etiquette describes the use of proper customs in social and business life; these may change over time  General Manners  Be considerate of others  show respect  use “excuse me”  listen to people before making suggestions  be patient  Offer assistance  compliment good work  learn, remember and use people’s names  be courteous, kind, polite, and fair General Etiquette  Personal Manners When Meeting New Friends  Telephone Courtesy  Personal Relations  Table Manners Personal Manners When Meeting New Friends DO  Smile  Firm handshake  stand for a lady  repeat a new name  use “you” more than “I”  introduce new friends to others DO NOT  use “knuckle-buster” handshakes  do all the talking  use foul language  try to always be funny and the center of attention  say bad things about others Inappropriate Greeting Examples continued Proper Handshake      Firm, but not bonecrushing Lasts about 3 seconds May be "pumped" once or twice from the elbow Is released after the shake, even if the introduction continues Includes good eye contact with the other person Telephone Courtesy  “Hello, this is ________ speaking. May I help you?”  Stay away from negative comments.  “May I ask who’s calling?”  When taking a message, include the date and time of call, caller’s name and telephone number. Personal Relations  Important to the success of anything.  First look at yourself  Attitude is one’s outlook on life, may be positive or negative.  Should try to maintain a positive attitude Reasons to have a positive attitude  The future depends largely on the opinion of others.  More motivating and makes one more energetic, productive, and alert.  More pleasant to be around.  Effect co-workers  Builds self-confidence Objectives 1. 2. 3. 4. Identify employer expectations. Discuss appropriate work habits. Identify good citizenship skills. Identify appropriate interviewing skills.