1. Which of the following is true of all generations? Select one.
a.
They all value recognition and appreciation of their work.
2. Which of the following are examples of communication channels used in criminal justice? Select all
that apply.
a.
Face-to-face communication
b. Memorandum or letter
c.
Email communication
3. What Generation is known for fighting in World War II? Select one.
a.
The Greatest Generation.
4. The tone and characteristics of a person’s voice may convey which of the following? select all the
apply.
a.
Confidence.
b. Truthfulness.
5. Which of the following are examples of stereotyping? Select all that apply.
a.
All elderly people drive poorly.
b. Millennials are lazy workers.
c.
All teenagers like to play video games.
6. What would be considered a form of verbal communication? Select one.
a.
Saying “hello” to someone.
7. Which statements below are examples of one generation another generation? Select all that apply.
a.
Millennials don’t value loyalty like we do; they’ll jump at the first good offer they get from
another company.
b. I hate working with Baby Boomers. They can never keep up with all of our technology
changes.
8. What are some techniques to improve communication with different generations? Select all that apply.
a.
Be willing to learn.
b. Be willing to teach.
c.
Ask. Do not assume.
9. Which of the following are examples of barriers to communication? Select all that apply.
a.
A song playing on the radio during an interview.
b. Children playing in the room where you are speaking with someone.
c.
A male officer interviewing a female assault victim.
10. What would be considered a nonverbal communication? Select one.
a.
Crying