Proposal Virtualization Assignment

IT-202-15233-M01 Computer Operating Systems Proposal Virtualization Assignment Instructor Dr. Ryan Gove Mohammed Alsaid When a remote worker expresses difficulty in connecting to the organization's wired or wireless network, it is essential to collect comprehensive details to accurately identify and resolve the issue. The first step is to develop a clear understanding of the problem through targeted questions. Initially, it is important to determine whether the user is attempting to connect using a wired or wireless method and if they have previously achieved a connection in the same location. Exploring whether other devices at the user's location are experiencing similar connectivity problems can also provide valuable information. To further narrow down possible causes, it’s crucial to ask if the user receives any error messages during their connection attempt. If error notifications are encountered, documenting the specific wording can help in diagnosing the issue correctly. Additionally, observing the state of the network icon on the user’s device could indicate whether the device recognizes the network or is having limited connectivity. It is also pertinent to find out if the user can access other networks, such as their home or public Wi-Fi, as this can clarify the problem further in relation to the corporate network. Gathering information about the user’s device and system is equally significant. Asking when the computer last connected successfully to the network can provide hints about recent changes that may have triggered the issue. It is beneficial to inquire about any recent hardware or software updates, installations, or modifications. Moreover, knowing the operating system and its version can aid in the troubleshooting effort. Based on the user's responses, follow-up questions may be necessary. For example, if an error message is cited, asking for the exact phrasing can help focus on the problem. If the user indicates a restricted or disconnected network status, it’s appropriate to inquire whether they have tried restarting their modem, router, or computer and if the network cable is securely fastened. If multiple devices are facing connectivity issues, asking whether the user has contacted their internet service provider regarding known outages can be revealing. Identifying potential causes for the issue entails evaluating both hardware and software factors. Hardwarerelated problems might consist of a faulty or unplugged network cable, a defective network adapter, or issues with the router or modem. On the software side, incorrect network settings, outdated or corrupted network drivers, and recent software updates leading to compatibility problems are possible contributors. To uncover the underlying cause, various strategies can be employed. Physical inspections are critical; the user should be encouraged to check network cable connections and ensure they are firmly attached. They should also look for any visible damage to the cable. Executing network diagnostics through built-in troubleshooting tools on the operating system can produce helpful insights. On Windows systems, guiding the user to Settings > Network & Internet > Status and selecting ‘Network Troubleshooter’ can assist in pinpointing and correcting the problem. Command-line tools provide another valuable resource. The user can be directed to open the Command Prompt (Windows) or Terminal (macOS/Linux) to run commands such as ipconfig /all to examine IP configuration and ping [company gateway IP] to test connectivity to the local network. As a primary action in addressing the issue, the user should be instructed to reboot their modem, router, and computer in a specific order. They should power down the computer, disconnect the modem and router for at least 30 seconds, and then reconnect the modem first, followed by the router. Once all lights show stable activity, they should turn on the computer and try to reconnect to the network. By carefully gathering information, diagnosing potential hardware and software issues, and guiding the user through appropriate troubleshooting actions, the connectivity challenge can be successfully identified and resolved.