Management Information Systems Answer Key

Chapter Number: 1 Question type: Multiple Choice 1) Which of the following is a benefit of being an informed user of IT? a) Understanding what is “behind” applications you use in your organization b) Providing input to enhance your organization’s applications c) Helping to select new applications d) Keeping abreast of new technologies e) All of the above Answer: e Learning Objective: Identify the reasons why being an informed user of information systems is important in today’s world. Begin the process of becoming an informed user of your organization’s information systems. Section Reference: 1.1 Why Should I Study Information Systems? Difficulty: Easy Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 2) To address the concerns and to enable nimble responses to the technologically evolving environment, what CIBC decided to undergo? a) Strategic consulting b) Digital transformation c) Digital marketing d) Financial Tech Answer: b Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 3) What was one project that had a particularly positive impact on CIBC’s endeavour to attain digital transformation? a) Live Labs b) A real-estate app c) A gadget review site d) An app consolidating restaurant reviews e) An app for customer service Answer: a Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s worldBloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 4) CIBC was recognized as the leader by Surviscor for which of the following? a) Mobile banking services b) Web applications c) Software Engineering d) Financial investment applications Answer: a Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1 Identify the reasons why being an informed user of information systems is important in today’s world.Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Synthesis 5) In terms of return on investment (ROI), before embarking on its digital transformation, CIBC’s sales from its digital channels made up _____. a) 2 percent or less of its revenue b) 2 percent of its revenue c) 3 percent or less of its revenue d) 3 percent of its revenue Answer: a Difficulty: Medium Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 6) You should seek to be an informed user of IT because ____________. a) it is easy to understand how IT works b) you could end up working in the IT department in your organization c) everyone uses IT d) you will be in a position to enhance the quality of IT applications Answer: d Difficulty: Medium Section Reference 1: 1.1 Why Should I Study Information Systems? Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Comprehension 7) A connected golf course will include all of the following except_____________. a) 5G technology b) instant messaging c) location sensors d) underground fiber Answer: b Difficulty: Easy Section Reference 1: IT’s About Business 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 8) Freightos allows shippers to __________________. a) track shipments b) manage employees c) receive bids from freight forwarders d) All of the above Answer: c Difficulty: Easy Section Reference 1: IT’s About Business 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 9) The title of the executive who is in charge of the people, who design and build information systems. a) CEO b) CFO c) CIO d) CIS e) CIT Answer: c Difficulty: Easy Section Reference 1: 1.1 Why Should I Study Information Systems? Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 10) MIT Technology Review refers to young people as Homo ________. a) Conectums b) Conexus c) Technologus d) Techies Answer: b Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 11) The top technology job is _________. a) CEO b) CFO c) CIO d) COO Answer: c Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 12) The IS function has become ________ strategic within organizations, so a growing number of CIOs are coming from _________. a) decreasingly; within the IS department b) decreasingly; other business units c) increasingly; within the IS department d) increasingly; other business units Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 13) The ________ is the highest-ranking IS manager and is responsible for all strategic planning in the organization. a) applications development manager b) CIO c) information center manager d) IS Director Answer: b Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 14) The ________ manages all systems throughout the organization and the day-to-day operations of the entire IS organization. a) applications development manager b) CIO c) information center manager d) IS Director Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 15) The ________ manages IS services such as help desks, hot lines, training, and consulting. a) Applications Development Manager b) CIO c) Information Centre Manager d) IS Director Answer: c Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 16) The ________ coordinates and manages new systems development projects. a) applications development manager b) CIO c) information center manager d) IS Director Answer: a Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 17) A(n) ________ interfaces between users and programmers and determines information requirements and technical specifications for new applications. a) business analyst b) emerging technologies manager c) systems analyst d) systems programmer Answer: c Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 18) A(n) ________ focuses on designing solutions for business problems and interfaces closely with users to demonstrate how IT can be used innovatively. a) business analyst b) emerging technologies manager c) systems analyst d) systems programmer Answer: a Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 19) A(n) ________ forecasts technology trends and evaluates and experiments with new technologies. a) business analyst b) emerging technologies manager c) systems analyst d) systems programmer Answer: b Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 20) A(n) ________ creates the computer code for developing new systems software or maintaining existing systems software. a) business analyst b) emerging technologies manager c) systems analyst d) systems programmer Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 21) Managing information systems in modern organizations is a difficult and complex task. Which of the following factors does NOT contribute to this? a) Both end users and IT employees have responsibility for systems. b) Business people are customers of the IT department. c) If technology is not working, many firms cannot function. d) Technology is getting cheaper to acquire, operate, and maintain. Answer: d Difficulty: Medium Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 22) ________ is a traditional function of the MIS department. a) Creating business alliances with business partners b) Educating the MIS staff about the business c) Managing systems development d) Managing system integration including the internet, intranets, and extranets Answer: c Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 23) ________ is a traditional function of the MIS department. a) Initiating and designing specific strategic IS b) Managing system integration including the internet, intranets, and extranets c) Partnering with business-unit executives d) Staffing, training, and developing IS skills Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 24) ________ is a traditional function of the MIS department. a) Educating the MIS staff about the business b) Initiating and designing specific strategic IS c) Proactively using business and technical knowledge to seed innovative ideas about IT d) Providing technical services Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 25) ________ is a traditional function of the MIS department. a) Creating business alliances with business partners b) Educating the MIS staff about the business c) Initiating and designing specific strategic IS d) Managing computer operations, including the computer centre Answer: d Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 26) ________ is a traditional function of the MIS department. a) Infrastructure planning, development, and control b) Initiating and designing specific strategic IS c) Managing outsourcing d) Partnering with business-unit executives Answer: a Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 27) ________ is a consultative function of the MIS department. a) Infrastructure planning, development, and control b) Managing computer operations including the computer center c) Managing system integration including the Internet, intranets, and extranets d) Staffing, training, and developing IS skills Answer: c Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 28) ________ is a consultative function of the MIS department. a) Educating the non-MIS managers about IT b) Infrastructure planning, development, and control c) Managing systems development d) Providing technical services Answer: a Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 29) ________ is a consultative function of the MIS department. a) Infrastructure planning, development, and control b) Partnering with business-unit executives c) Providing technical services d) Staffing, training, and developing IS skills Answer: b Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 30) ________ is a consultative function of the MIS department. a) Creating business alliances with business partners b) Infrastructure planning, development, and control c) Managing computer operations, including the computer center d) Managing systems development Answer: a Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 31) ________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning. a) Data items b) Information c) Knowledge d) Wisdom Answer: a Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 32) ________ refers to organized data so that it has meaning and value to the recipient. a) Data items b) Information c) Knowledge d) Wisdom Answer: b Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 33) ________ is organized data and processed to convey understanding, experience, accumulated learning, and expertise as it applies to a current business problem. a) Data items b) Information c) Knowledge d) Wisdom Answer: c Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 34) Your professor hands you a piece of paper with the number 75 on it. This is ________. a) data b) information c) knowledge d) wisdom Answer: a Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Technology Standard 2 : Blooms || Application 35) Your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. This is ________. a) data b) information c) knowledge d) wisdom Answer: b Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Technology Standard 2 : Blooms || Application 36) Your professor hands you a piece of paper with the number 75 on it and tells you this is your current average in the class. Since this is your fourth year as a college student, you know you could work hard to bring that average up to a B by the end of the semester. This is ________. a) data b) information c) knowledge d) wisdom Answer: c Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Technology Standard 2 : Blooms || Application 37) Which of the following is in the correct order, starting with the most elementary? a) Data, information, knowledge b) Data, knowledge, information c) Information, data, knowledge d) Information, knowledge, data Answer: a Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 38) ________ consists of devices such as the processor, monitor, keyboard, and printer. a) A database b) A network c) Hardware d) Software Answer: c Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 39) ________ is a program or collection of programs that enable the hardware to process data. a) A database b) A network c) Hardware d) Software Answer: d Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 40) ________ is a collection of related files or tables containing data. a) A database b) A network c) Hardware d) Software Answer: a Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 41) ________ is a connecting system (wireline or wireless) that permits different computers to share resources. a) A database b) A network c) Hardware d) Software Answer: b Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 42) ________ are the instructions for combining components to process information and generate the desired output. a) Databases b) Networks c) People d) Procedures Answer: d Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 43) ________ use the hardware and software, interface with it, or use its output. a) Databases b) Networks c) People d) Procedures Answer: c Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 44) IT services, IT personnel, and IT components make up the organization’s ___________. a) ERP system b) IT infrastructure c) IT platform d) TPS Answer: b Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 45) The IT ________ are/is the IT platform. a) components b) infrastructure c) personnel d) services Answer: a Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 46) A(n) ________ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data. a) DBS b) ERP c) FAIS d) TPS Answer: d Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 47) When you go through the checkout line at your local grocery store, this is a(n) ________ that could be processed by a(n) ______________. a) analysis; APS b) analysis; TPS c) transaction; APS d) transaction; TPS Answer: d Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Technology Standard 2 : Blooms || Application 48) A(n) ________ is an interorganizational system. a) ERP system b) human resources system c) supply chain system d) TPS Answer: c Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 49) Enterprise resource planning systems: a) were designed to process transactions faster. b) evolved because newer technologies made older systems obsolete. c) use a common database for all functional areas. d) are utilized to conduct site analyses. e) All the above statements are true. Answer: c Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Evaluation Standard 1 : AACSB || Technology Standard 2 : Blooms || Evaluation 50) ________ support managers at all levels of the organization. a) Clerical workers b) Knowledge workers c) Lower-level managers d) Middle managers Answer: a Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 51) ________ handle the day-to-day operations of the organization and make routine decisions. a) Clerical workers b) Knowledge workers c) Lower-level managers d) Middle managers Answer: c Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 52) ________ make tactical decisions, which deal with activities such as short-term planning, organizing, and control. a) Clerical workers b) Knowledge workers c) Lower-level managers d) Middle managers Answer: d Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 53) ________ are professional employees such as financial and marketing analysts, engineers, lawyers, and accountants. a) Clerical workers b) Knowledge workers c) Lower-level managers d) Middle managers Answer: b Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 54) You decide to specialize in marketing for your first career. You take an entry-level position as XYZ Corp. This means you are a _________. a) clerical worker b) knowledge worker c) lower-level manager d) middle manager Answer: b Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Technology Standard 2 : Blooms || Application 55) BI systems provide computer-based primarily support _________. a) clerical workers b) factory workers c) lower-level managers d) middle managers Answer: d Difficulty: Hard Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge, Evaluation Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 56) ________ attempt(s) to duplicate work of human experts by applying reasoning capabilities, knowledge, and expertise within a specific domain. a) Business Intelligence b) Dashboards c) Expert Systems d) Supply chain systems Answer: c Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 57) ________ support all managers of the organization by providing rapid access to timely information and direct access to structured information in the form of reports. a) BI b) Dashboards c) ES d) Supply chain systems Answer: b Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 58) According to IT’s About Business 1.2, investing in a powerful CRM software has enabled the Toronto Region Immigrant Employment (TRIEC) to? a) Reduce matching time b) Making more matches at a greatly reduced cost c) Scale their mentoring partnership d) All of the above Answer: d Difficulty: Easy Section Reference 1: IT’s About Business 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 59) What is an advantage of having the Salesforce CRM application is in the cloud?. a) the coaches do not have to be onsite and can check how the mentoring partnerships are progressing anytime and from anywhere. b) the coaches do not have to be onsite and can check how the mentoring partnerships are progressing anytime and from anywhere. c) the coaches do not have to be onsite but cannot check how the mentoring partnerships are progressing. d) the coaches do not have onsite and can check how the mentoring partnerships are progressing only at certain time but from anywhere. Answer: a Difficulty: Easy Section Reference 1: IT’s About Business 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 60) 64) Which of the following statements is false? a) IT ultimately decreases the number of managers and experts. b) IT makes managers more productive. c) IT increases the number of employees who can report to a single manager. d) IT reduces stress by giving managers more time to make decisions. e) IT decreases the number of promotional opportunities. Answer: d Difficulty: Easy Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 61) Which of the following is TRUE? a) Computerization reduces our level of isolation. b) IT increases the number of middle managers. c) Managers have more time to make decisions. d) Remote supervision will probably become a norm. Answer: d Difficulty: Easy Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 62) ________ is NOT a problem caused by computers. a) Carpal tunnel syndrome b) Ergonomics c) Job stress d) Repetitive strain injuries Answer: b Difficulty: Easy Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 63) ________ is the largest book publisher and bookseller in the World today. a) Amazon b) Google c) McGraw-Hill d) Wiley Answer: a Difficulty: Hard Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 64) IT makes managers ________ productive and ________ the number of employees who can report to a single manager. a) less; decreases b) less; increases c) more; decreases d) more; increases Answer: d Difficulty: Medium Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 65) Law enforcement uses drones for what purpose? a) search and rescue b) active shooter scenarios c) crime scene analysis d) All of the choices are correct. Answer: d Difficulty: Medium Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 66) Wineries use drones equipped with sensors to detect. a) thieves trying to steal the grapes b) insects c) moisture d) None of the choices are correct. Answer: c Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 67) Which of the following statements about drones is NOT true/ a) Drones are more effective monitoring tools than fixed security cameras.b) Drones are less cost effective when compared to police helicopters. c) There has been a 500 percent increase in law enforcement drone use since 2016 d) Law enforcement has used drones internationally. Answer: b Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 68) Winemakers have turned to drones to combat ___________. a) drinking age regulations b) global warming c) thieves stealing grapes d) illegal migration Answer: b Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 69) Which of the following is an obstacle towards law enforcement agencies increasing their reliance on drones. a) Companies cannot produce the drones fast enough. b) Drone capability is very limited. c) There are many government regulations associated with using drones. d) Citizens are uneasy with drone usage by law enforcement agencies. Answer: d Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 70) Which of the following is NOT a benefit of IT? a) Accessibility b) Flexibility c) Quality of leisure time d) Quantity of leisure time Answer: d Difficulty: Medium Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 71) ________ is an example of a social, collaborative, industrial robot. a) Baxter b) LoweBot c) MyBot d) Watson Answer: a Difficulty: Medium Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 72) In October 2016, an Uber self-driving truck (with a driver onboard) delivered a) 50,000 cans of beer at the end of a nearly 100-kilometre, two-hour journey. b) 50,000 cans of beer at the end of a nearly 200-kilometre, two-hour journey. c) 5000 cans of beer at the end of a nearly 200-kilometre, two-hour journey. d) 50,000 cans of beer at the end of a nearly 200-kilometre, one-hour journey. Answer: b Difficulty: East Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 73) Self-driving cars made by ________ have been blamed for several fatalities. a) Ford b) Google c) Tesla d) Volvo Answer: c Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 74) ________ is an IT system that uses natural language processing and machine learning to reveal insights from large amounts of data. It has transformed many industries including healthcare and customer service. a) Baxter b) LoweBot c) MyBot d) Watson Answer: d Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 75) IBM developed ________ to answer questions on the quiz show Jeopardy! a) Baxter b) LoweBot c) MyBot d) Watson Answer: d Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 76) Which of the following is a negative consequence associated with John Deere’s digital transformation? a) The company has been losing revenue. b) Consumers have stopped buying tractors. c) Consumers are unable to have their equipment serviced. d) The company has had to increase its advertising drastically. Answer: c Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 77) Much of the unlicensed alternative software independent machinery repair shops buy comes from ________ . a) Ukraine b) Mexico c) China d) The United States Answer: a Difficulty: Medium Section Reference 1: Closing Case Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 78) The John Deere Operations center is a _______ platform. USPS’s IMB system is a type of ________. a) social media b) drone c) inventory management d) cloud computing Answer: d Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Synthesis Question type: True/False 79) CIBC decided to undergo a digital transformation to address the concerns and to enable nimble responses to the technologically evolving environment. . Answer: True Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 80) CIBC stands out by supporting diverse mobile touch-points and excelling at marketing and sales with features such as pre-approved offers and pre-filled applications in the mobile app.. Answer: True Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 81) CIBC was the first Canadian bank to launch a mobile banking Google Watch App that enables customers to check their balance and transactions, transfer funds between accounts, locate a CIBC branch or ATM.. Answer: False Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world.. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 82) Natural language voice search for mobile banking is an in-app voice command that allows users of the CIBC mobile banking app to access various features and to explore products with a simple voice prompt. Answer: True Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 83) Before embarking on its digital transformation, CIBC’s sales from its digital channels made up 2 percent or less of its revenue, this number increased to 20 percent in two years after the bank engaged in digital transformation. Answer: False Difficulty: Medium Section Reference 1: Opening Case Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Analysis Standard 1 : AACSB || Technology Standard 2 : Blooms || Analysis 84) Wendy’s was one of the first companies in the fast food industry to utilize self-serve kiosks. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 85) Amazon is entering the freight forwarding business. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 86) If you grew up using IT, you are an informed user. Answer: False Difficulty: Medium Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Analysis Standard 1 : AACSB || Technology Standard 2 : Blooms || Analysis 87) Only computer science majors can become CIOs. Answer: False Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 88) Career opportunities in IS are strong and are projected to remain strong over the next 10 years. Answer: True Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 89) The new, consultative function of the MIS department centers on more efficient project management, technical training, and effective infrastructure planning. Answer: False Difficulty: Medium Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Comprehension, Analysis Standard 1 : AACSB || Technology Standard 2 : Blooms || Comprehension, Analysis 90) The traditional function of the MIS department centers on the idea that end users do not have the required technical expertise to address IT issues. Answer: True Difficulty: Hard Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Synthesis Standard 1 : AACSB || Technology Standard 2 : Blooms || Synthesis 91) Data is more elementary than information and knowledge. Answer: True Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 92) Information is knowledge that has been organized to have meaning and value. Answer: False Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 93) The same data items, with no context, can mean entirely different things in different contexts. Answer: True Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 94) Data and information are synonyms. Answer: False Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 95) The IT components make up the IT platform. Answer: True Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 96) The IT infrastructure and IT platform are synonyms. Answer: False Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 97) A departmental information system can also be called an FAIS. Answer: True Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 98) ERPs are organization-wide systems that are designed to correct a lack of communication among FAISs. Answer: True Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Comprehension Standard 1 : AACSB || Technology Standard 2 : Blooms || Comprehension 99) TPS are critical to the success of any enterprise. Answer: True Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 100) TPS typically collect data in batches. Answer: False Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 101) BI systems provide the input data for corporate databases. Answer: False Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 102) Nearly all TPSs are ERP systems. Answer: False Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 103) Nearly all ERP systems are also TPSs. Answer: True Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 104) Investing in a powerful CRM software has enabled TRIEC to reduce matching time. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 105) By using the ERP software, TRIEC completed 1,802 mentoring matches in the partnership program in 2017–2018. Answer: False Difficulty: Medium Section Reference 1: IT’s About Business 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 106) In order to better help newcomers to find jobs that are in line with their expertise, TRIEC makes use of a Customer Relationship Management. Answer: True Difficulty: Easy Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Synthesis Standard 1 : AACSB || Technology Standard 2 : Blooms || Synthesis 107) When IT eliminates jobs, new jobs do not take their place. This means computers will replace us all eventually. Answer: False Difficulty: Medium Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Comprehension Standard 1 : AACSB || Technology Standard 2 : Blooms || Comprehension 108) Law enforcement’s usage of drones has increased dramatically since 2016. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 109) The use of a single, quadcopter drone in the city of Ensenada, Mexico, has helped to reduce overall crime by some 10 percent, including a 30 percent decrease in burglaries. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 1.3 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 110) Employees are more likely to work on vacation thanks to IT. Answer: True Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 111) Watson is a cognitive computing system. Answer: True Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 112) Companies like John Deere and Apple oppose right-to-repair legislation. Answer: True Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 113) John Deere embeds GPS receivers into their farm equipment. Answer: True Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge Question type: Text Entry 114) A(n) ___ is a person knowledgeable about information systems and information technology. Answer: informed user Difficulty: Easy Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 115) Information technology refers to any ___-based tool that people use to work with information and to support the information and information-processing needs of an organization. Answer: computer Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 116) The purpose of ___ has been defined as getting the right information to the right people at the right time in the right amount and in the right format. Answer: information systems (or information technology) Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 117) ___ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning. Answer: Data items Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 118) ___ refers to data that have been organized so that they have meaning and value to the recipient. Answer: Information Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 119) ___ consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem. Answer: Knowledge Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 120) ___ consists of devices such as the processor, monitor, keyboard, and printer. Answer: Hardware Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 121) ___ is a program or collection of programs that enable the hardware to process data. Answer: Software Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 122) A ___ is a collection of related files or tables containing data. Answer: database Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 123) A ___ is a connecting system (wireline or wireless) that permits different computers to share resources. Answer: network Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 124) ___ are the instructions for combining components to process information and generate the desired output. Answer: Procedures Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 125) ___ use the hardware and software, interface with it, or use its output. Answer: People Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 126) A ___ supports the monitoring, collection, storage, and processing of data from the organization’s basic business transactions, each of which generates data. Answer 1: transaction processing system Answer 2: TPS Difficulty: Easy Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge 127) A ___ is an unmanned aerial vehicle that either is controlled by pilots from the ground or autonomously follows a preprogrammed mission. Answer: drone Difficulty: Easy Section Reference 1: 1.4 Learning Objective 1: Identify positive and negative societal effects of the increased use of information technology. Bloomcode: Knowledge Standard 1 : AACSB || Technology Standard 2 : Blooms || Knowledge Question type: Essay 128) What is the difference between a technology user and an informed user? Why would someone want to be an informed user? How could being an informed user benefit you right now in your workplace or at your college/university? Answer: Technology user vs. informed user = informed users understand the system(s) they are using Want to be = get more value from systems being used Benefit right now = understand what is behind them (being able to judge if what you see is correct or not), enhance quality of the system by providing input, possibly recommend and select IT applications the organization should use, keeping abreast of the newest technologies (recommend adoption), improve own performance and teamwork, or start own business Difficulty: Medium Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Application Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking Standard 2 : Blooms || Application 129) End users are more frequently becoming part of the IT department. Since there is a possibility you could join the IT department in the future even if you don’t plan to do so right now, which five IT positions are the most attractive to you and why? Answer: “Techie” students will probably choose jobs like systems programmer, applications programmer, database administrator, webmaster, and web designer; business-oriented students should describe the other positions with those more tech-willing focusing on jobs like network manager, auditing or computer security manager, programming manager, operations manager, and systems analyst. Difficulty: Hard Section Reference 1: 1.1 Learning Objective 1: Identify the reasons why being an informed user of information systems is important in today’s world. Bloomcode: Evaluation Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking Standard 2 : Blooms || Evaluation 130) In your own words, define data, information, and knowledge. Use an example from your own life to explain the difference between these terms. Answer: Data items refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning. Information refers to data that have been organized so that they have meaning and value to the recipient. Knowledge consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem. Data = 65 Information = 65 mph Knowledge = going the speed limit in a particular area because everyone knows a policeman sits in that particular spot Difficulty: Medium Section Reference 1: 1.2 Learning Objective 1: Describe the various types of computer-based information systems in an organization. Bloomcode: Application Standard 1 : AACSB || Communication, Technology, Reflective Thinking Standard 2 : Blooms || Application 131) The book provides several examples of how IT impacts entire industries. Discuss how IT has impacted the transportation and travel industry (think about taxis, travel websites, etc.). Answer: Students could discuss companies like Uber that has changed the taxi industry, Airbnb that has changed how people get a place to stay on vacation, any travel site like Travelocity – people don’t have to depend on waving a taxi driver down, finding a hotel, using a travel agent, etc.) Difficulty: Hard Section Reference 1: 1.3 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Synthesis Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking Standard 2 : Blooms || Synthesis 132) How has IT positively and negatively affected the quality of your life and society as a whole? While this is partially opinion, your answer should be informed by material in the book. Answer: There is no right answer to this question, but the student should/could discuss: Positives – Continuous access to information, everywhere (continuous computing) Ability to do pretty much anything on smartphones (classes, pay bills, purchase goods, banking, etc.) More career opportunities Better customer service So much free stuff (paid for by ads on huge social networks, etc.) Industry changes benefit us (book, music, video, software, etc.) Health and safety improvements More opportunities for people with disabilities or who need/want to work from home Robots to do our chores Negatives – We can’t really get away and relax IT has eliminated many careers (and likely will in the future) Too easy to steal (piracy is a big problem) Dangerous (phones while driving) Drone dilemmas (spying, etc.) Difficulty: Medium Section Reference 1: 1.3, 1.4 Learning Objective 1: Discuss ways in which information technology can affect managers and nonmanagerial workers. Bloomcode: Application, Evaluation Standard 1 : AACSB || Communication, Analytic, Technology, Reflective Thinking Standard 2 : Blooms || Application, Evaluation Package Title: Chapter 2, Testbank Course Title: Rainer, IS 8e Chapter Number: 2 Question type: Multiple Choice 1) Maple Leaf Sports & Entertainment (MLSE), sees digital innovation as an integral part of the organization. One of the areas of digital transformation at MLSE is the a) development of ERPs b) development and improvement of apps c) development of blockchain d) development of E-commerce Answer: B Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard: AACSB Technology 2) What is the Maple Leaf Sports & Entertainment (MLSE) digital lab called? a) Future of Sport Lab (FSL) b) Hockey e-lab (HeL) c) E-learning MLSE lab d) Social Media Sports lab Answer: A Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard: AACSB Technology 3 The Raptors developed an information known as Sports Insights Central and makes use of several of IBM’s famous Watson artificial intelligence functionalities. What can the Watson Tradeoff analytics function assemble? a) Bets from people looking at the most optimal bet for the team b) A combination of weather reports and games c) “Dream team” player combinations d) Business Analytics for team performance Answer: C Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard: AACSB Technology 4) _________ are materials, services, and information that flow through and are transformed as a result of process activities. a) Employees b) Inputs c) Outputs d) Resources Answer: b Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 5) _________ are people and equipment that perform process activities. a) Employees b) Inputs c) Outputs d) Resources Answer: d Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 6) _________ are the product or service created by the process. a) Employees b) Inputs c) Outputs d) Resources Answer: c Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 7) _________ is an example of effectiveness. a) Automating order entry b) Increasing customer satisfaction c) Reducing production time by one day d) Using RFID to track products Answer: b Difficulty: Hard Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Evaluation Standard 1 : AACSB || Technology 8) _________ is an example of efficiency. a) Automating order entry b) Increasing customer satisfaction c) Improving product quality d) Reducing employee turnover Answer: a Difficulty: Hard Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Evaluation Standard 1 : AACSB || Technology 9) Procurement processes are NOT completed by _________. a) accounting b) purchasing c) sales d) warehouse Answer: c Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 10) Fulfillment processes are NOT completed by __________. a) accounting b) purchasing c) sales d) warehouse Answer: b Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 11) With hundreds of these projects on the go, Graham Construction’s success relies on __________ a) technology expertise b) control of project expenses) leadership d) funding of Microsoft Answer: b Difficulty: Easy Section Reference 1: IT’s About Business 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 12) Graham Construction developed a new information system that allows front line employees to report expenses on the go using their smartphones whenever and wherever they are. The new system allows the company to: a) faster reimbursements b) less time-consuming reporting c) a mobile paperless process d) all of the above Answer: c Difficulty: Easy Section Reference 1: IT’s About Business 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 13) Which of the following problem did the previous system used by Graham Construction present: a) It was user, approver, and workflow unfriendly, and many expenses were inaccurately coded and many of them were not attributed to the right building project. b) The previous system was user, approver, and project cost management unfriendly, and many project management activities were not coded properly and many of them were not attributed to the right building project. c) The previous system was user, approver, and workflow friendly but not functional, and many expenses were inaccurately coded and many of them were not attributed to the right building project. d) The previous system was user, approver, and workflow unfriendly, and many expenses were inaccurately calculated and many of them were not credited to the right building project. Answer: a Difficulty: Easy Section Reference 1: IT’s About Business 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 14) _________ is the result of optimizing and aligning business processes to fulfill customers’ needs, wants, and desires. a) Customer satisfaction b) Differentiation c) Productivity d) Quality Answer: a Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 15) _________ is the result of optimizing operations and supplier processes. a) Cost reduction b) Differentiation c) Productivity d) Quality Answer: a Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 16) _________ is the result of optimizing the manufacturing and logistics processes. a) Cost reduction b) Cycle and fulfillment time reduction c) Productivity d) Quality Answer: b Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 17) _________ is the result of optimizing the design, development, and production processes. a) Cycle and fulfillment time reduction b) Differentiation c) Productivity d) Quality Answer: d Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 18) _________ is the result of optimizing the marketing and innovation processes. a) Customer satisfaction b) Cycle and fulfillment time reduction c) Differentiation d) Productivity Answer: c Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 19) _________ is the result of optimizing each individuals’ work processes. a) Cycle and fulfillment time reduction b) Differentiation c) Productivity d) Quality Answer: c Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 20) _________ uses a “clean sheet” perspective. a) BPC b) BPI c) BPM d) BPR Answer: d Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 21) Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive. a) BPC b) BPI c) BPM d) BPR Answer: d Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 22) _________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs. a) BPC b) BPI c) BPM d) BPR Answer: b Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 23) BPI is typically performed by ___________. a) clerical workers b) executives c) knowledge workers d) low-level managers Answer: c Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Synthesis Standard 1 : AACSB || Technology 24) Six Sigma is a popular _________ technique. a) BPC b) BPI c) BPM d) BPR Answer: b Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 25) The correct order of the BPI phases is ___________. a) analyze, control, define, measure, improve b) analyze, define, control, improve, and measure c) define, analyze, measure, control, improve d) define, measure, analyze, improve, and control Answer: d Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 26) In the _________ phase of BPI, the BPI team documents the existing “as is” process activities, process resources, and process inputs and outputs. a) analysis b) control c) define d) improve e) measure Answer: c Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 27) In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time. a) analysis b) control c) define d) improve e) measure Answer: e Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 28) In the _________ phase of BPI, the BPI team examines the “as is” process map and the collected data to identify problems with the process and their root causes. a) analysis b) control c) define d) improve e) measure Answer: a Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 29) In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting “to be” process alternatives, and selects and implements the most appropriate solution. a) analysis b) control c) define d) improve e) measure Answer: d Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 30) In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable. a) analysis b) control c) define d) improve e) measure Answer: b Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 31) When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI. a) analysis b) control c) define d) improve e) measure Answer: c Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Comprehension, Application Standard 1 : AACSB || Technology 32) When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI. a) analysis b) control c) define d) improve e) measure Answer: a Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Comprehension, Application Standard 1 : AACSB || Technology 33) When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI. a) analysis b) control c) define d) improve e) measure Answer: d Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Comprehension, Application Standard 1 : AACSB || Technology 34) _________ integrates disparate BPI initiatives to ensure consistent strategy execution. a) BPC b) BPM c) BPR d) BPS Answer: b Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 35) Chevron identified their desired outputs and then worked backward by examining the supporting processes. They used a holistic approach that led the company to examine the interdependencies among processes used in different business units. This is a _________ approach. a) BPC b) BPI c) BPM d) BPR Answer: d Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 36) Chevron’s initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology). a) BPC b) BPI c) BPM d) BPR Answer: b Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 37) Chevron supported internal improvement efforts by getting its suppliers involved using a unified _________ approach that involved standardizing processes across the entire company and consolidating process information within a central repository. a) BPC b) BPI c) BPM d) BPR Answer: c Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 38) Chevron improved their business processes using _______________. a) BPI then BPM then BPR b) BPI then BPR then BPM c) BPM then BPR then BPI d) BPR then BPI then BPM Answer: d Difficulty: Medium Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 39) Globalization is a _________ pressure. a) market b) societal c) technology d) nonexistent Answer: a Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 40) Information overload is a _________ pressure. a) market b) societal c) technology d) nonexistent Answer: c Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 41) The BYOD phenomenon is a _________ pressure. a) market b) societal c) technology d) nonexistent Answer: c Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 42) The digital divide is an issue associated with a _________ pressure. a) market b) societal c) technology d) nonexistent Answer: b Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 43) Compliance with government regulations is a _________ pressure. a) market b) societal c) technology d) nonexistent Answer: b Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 44) _________ is a market pressure. a) globalization b) information overload c) protection against terrorist attacks d) technological innovation and obsolescence Answer: a Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 45) _________ is a technology pressure. a) Globalization b) Information overload c) Protection against terrorist attacks d) Reducing the digital divide Answer: b Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 46) _________ is a societal pressure. a) Globalization b) Information overload c) Protection against terrorist attacks d) Technological innovation and obsolescence Answer: c Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 47) American companies can easily do business with Chinese companies. This is phenomenon is called ________. a) globalization b) information overload c) protection against terrorist attacks d) technological innovation and obsolescence Answer: a Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Application Standard 1 : AACSB || Technology 48) The internet makes customers _________ powerful; this is a _________ pressure. a) less; market b) less; societal c) more; market d) more; societal Answer: c Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 49) _________ represents a huge challenge for IT departments because it means IT loses the ability to fully control and manage employee devices. a) BYOD b) ERP c) RFID d) TPS Answer: a Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 50) _________ is a challenge of BYOD. a) Control b) Cost c) Productivity d) Satisfaction Answer: a Difficulty: Hard Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Evaluation Standard 1 : AACSB || Technology 51) Which of the following is NOT an organizational response to business pressures? a) Creating a digital divide b) Developing strategic systems c) Focusing on customer wants d) Mass customization Answer: a Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 52) Ford’s original strategy was _________. a) configured mass customization b) consumer segmentation c) mass customization d) mass production Answer: d Difficulty: Hard Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 53) _________ involves companies providing standard specifications for different consumer groups. a) Configured mass customization b) Consumer segmentation c) Mass customization d) Mass production Answer: b Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 54) _________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers. a) Configured mass customization b) Consumer segmentation c) Mass customization d) Mass production Answer: c Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 55) Royal Caribbean Cruises is digitally transforming its fleet of 49 ships. To help drive this transformation, the ships feature a mobile app for passengers and crew that includes:. a) Online gaming b) E-commerce c) Machine learning d) Enterprise Resource Planning Answer: C Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate among business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB Technology 56) Royal Caribbean’s ships feature robot WOWbands. These are: a) Bands that uses radio frequency identification wristbands that allow guests to make on-board purchases and access staterooms. b) Bands that are used to access internet services c) Bands that are used to transmit GPS positions in case of emergency situations d) Bands that are used to broadcast passengers’ temperature to monitor health status Answer: A Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate among business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB Technology 57) Royal Caribbean is using virtual reality (VR) technology to provide passengers in inside cabins with views of the sea, with this technology passengers can: a) View cabins before purchasing tickets b) See these views from their virtual balconies c) Play at a virtual casino d) View under the sea Answer: B Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate among business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB Technology 58) What can be a reason to enhance customer experience for the integration of a wearable device such as Medallion with Ocean Compass? __________. a) The integration allows the passenger to order movies for entertainment. b) The integration allows the company to detect if payment to tickets was made before the passenger boards the ship. c) With a technology such as machine learning, it is possible to analyze passenger behaviour and provide personalized recommendations d) This integration allows the user to order drinks and food directly from the wearable device. Answer: C Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate among business process reengineering, business process improvement, and business process management. Bloomcode: Application Standard: AACSB Technology 59) Bank of America set up a _________ cloud after the financial crisis of 2007–2008. a) Hybrid b) Open c) Private d) Public Answer: c Difficulty: Easy Section Reference 1: IT’s About Business 2.4 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Learning Objective 2: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 60) Which of the following is NOT a benefit of Bank of America’s new software-defined infrastructure cloud? a) Cost b) Flexibility c) Scalability d) Security Answer: a Difficulty: Medium Section Reference 1: IT’s About Business 2.4 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Learning Objective 2: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 61) Bank of America retired more than _________ applications after the financial crisis of 2007– 2008. a) 100 b) 5,000 c) 18,000 d) 100,000 Answer: c Difficulty: Hard Section Reference 1: IT’s About Business 2.4 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Learning Objective 2: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 62) Information-based industries are most susceptible to which one of Porter’s five forces? a) Threat of entry of new competitors b) Bargaining power of suppliers c) Bargaining power of customers d) Threat of substitute products e) Rivalry among existing firms in an industry Answer: d Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 63) Competitive advantage for an organization manifests itself as all of the following except: a) Lower costs b) Higher quality c) Increased time to market d) Increased profits e) Increased speed Answer: c Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 64) For most companies, the Web _____ the threat that new competitors will enter the market by _____ traditional barriers to entry. a) Decreases, increasing b) Increases, decreasing c) Increases, increasing d) Decreases, decreasing Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 65) _____ is a feature that must be offered by a competing organization in order to survive in the marketplace. a) Competitive advantage b) An entry barrier c) Strategic advantage d) Rapid time-to-market e) One-to-one marketing Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 66) The threat of competitors’ entering the automobile manufacturing industry is _____ because barriers to entry are so _____. a) Low, low b) High, high c) High, low d) Low, high Answer: d Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Comprehension Standard 1 : AACSB || Technology 67) The best-known framework for analyzing competitiveness is ________’s competitive forces model. a) Job b) Gates c) Mintzberg d) Porter Answer: d Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 68) Porter’s competitive forces model identifies _________ major forces that can endanger or enhance a company’s position in a given industry. a) 3 b) 4 c) 5 d) 6 Answer: c Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 69) The threat of new competitors will enter your market is _________ when entry is easy and _________ when there are significant barriers to entry. a) high; high b) high; low c) low; high d) low; low Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 70) The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry. a) easy; few b) easy; significant c) hard; few d) hard; significant Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 71) Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices. a) high; high b) high; low c) low; high d) low; low Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 72) Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices. a) few; few b) few; many c) many; few d) many; many Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 73) Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices. a) high; high b) high; low c) low; high d) low; low Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 74) Buyer power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices. a) few; few b) few; many c) many; few d) many; many Answer: c Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 75) If there are many alternatives to an organization’s products or services, then the threat of substitutes is _________; if there are few alternatives, then the threat is ______. a) high; high b) high; low c) low; high d) low; low Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 76) If there are _________ alternatives to an organization’s products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low. a) few; few b) few; many c) many; few d) many; many Answer: c Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 77) The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense. a) high; high b) high; low c) low; high d) low; low Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 78) You have to offer online banking if you want to operate a bank. This is a(n) ________. a) buyer power b) entry barrier c) substitute product d) supplier power Answer: b Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application Standard 1 : AACSB || Technology 79) Which of the following increases supplier power? a) Globalization b) Integrated supply chains c) Intermediation d) Internet searching Answer: b Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application, Synthesis Standard 1 : AACSB || Technology 80) Which of the following reduces buyer power? a) Globalization b) Loyalty programs c) Intermediation d) Internet searching Answer: b Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application, Synthesis Standard 1 : AACSB || Technology 81) Threat of substitute products or services refers to companies _________ the industry; rivalry refers to companies _________ the industry. a) inside; inside b) inside; outside c) outside; inside d) outside; outside Answer: c Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Evaluation Standard 1 : AACSB || Technology 82) _________ industries experience the greatest threat from substitutes. a) Information-based b) Manufacturing c) Product-based d) Retail Answer: a Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application Standard 1 : AACSB || Technology 83) _________ are the costs, in money and time, imposed by a decision to buy elsewhere. a) Entry barriers b) Loyalty programs c) Substitute products d) Switching costs Answer: d Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 84) You live in a small town with only one large retailer. This means there is low ______. a) buyer power b) supplier power c) threat of new entrants d) threat of substitutes Answer: a Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application Standard 1 : AACSB || Technology 85) Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________. a) buyer power b) supplier power c) threat of new entrants d) threat of substitutes Answer: b Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application Standard 1 : AACSB || Technology 86) The music and newspaper industries were hurt primarily by _________. a) buyer power b) supplier power c) threat of new entrants d) threat of substitutes Answer: d Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Synthesis, Evaluation Standard 1 : AACSB || Technology 87) Organization’s use Porter’s competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact. a) general; general b) general; specific c) specific; general d) specific; specific Answer: b Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 88) Primary activities _________ add value directly to the firm’s products or services; support activities _________ add value directly to the firm’s products or services. a) do; do b) do; do not c) do not; do d) do not; do not Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 89) _________ is an example of a support activity for most firms. a) Inbound logistics b) Marketing and sales c) Operations d) Product and technology development Answer: d Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 90) _________ is an example of a primary activity for most firms. a) Human resource management b) Operations c) Procurement d) Product and technology development Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 91) Which of the following has the strategy “I can sell at a lower price than you can”? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness Answer: a Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 92) Walmart’s strategy is _________. a) cost leader b) customer oriented c) differentiation d) innovation Answer: a Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application Standard 1 : AACSB || Technology 93) Which of the following has the strategy “I am better because I am different”? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness Answer: c Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 94) Rolex’s strategy is ________. a) cost leader b) differentiation c) innovation d) operational effectiveness Answer: b Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Evaluation Standard 1 : AACSB || Technology 95) Which of the following has the strategy “I’m doing something new and you can’t catch up”? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness Answer: d Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 96) Car and technology companies are currently competing over who can offer the first selfdriving car. This is an example of a(n) _________ strategy. a) cost leader b) customer oriented c) differentiation d) innovation e) operational effectiveness Answer: d Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Synthesis Standard 1 : AACSB || Technology 97) Which of the following has the strategy “I can do the same thing more efficiently than you can”? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness Answer: e Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 98) You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy. a) cost leader b) customer oriented c) differentiation d) innovation e) operational effectiveness Answer: e Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Synthesis Standard 1 : AACSB || Technology 99) Which of the following has the strategy “I treat my customers better than you do”? a) Cost leader b) Customer oriented c) Differentiation d) Innovation e) Operational effectiveness Answer: b Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 100) Which of the following is NOT an example of excellent alignment? a) Organizations view IT as an engine of innovation that continually transforms the business, often creating new revenue streams. b) Organizations view their internal and external customers and their customer service function as supremely important. c) Organizations rotate business and IT professionals across departments and job functions. d) Organizations allow IT employees to develop overarching goals for the business. e) Organizations ensure that IT employees understand how the company makes or loses money. f) Organizations create a vibrant and inclusive company culture. Answer: d Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1: AACSB || Technology 101) Robotic pizza delivery currently exists in __________. a) Africa b) China c) Europe d)The United States Answer: C Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB || Technology 102) In addition to improving their pizzas, __________ improved its ordering process with digital technologies such as a voice-ordering chatbot and a robot delivery system. a) Domino’s b) Little Caesars c) Papa John’s d) Pizza Hut Answer: A Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB || Technology Question Type: True/False 103) One of the areas of digital transformation at Maple Leaf Sports & Entertainment (MLSE), is the development and improvement of apps such as the Scotiabank Arena app. Answer: True Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard: AACSB || Technology 104) Advanced analytics and data presentation technologies help MSLE make the right decisions when hiring players... Answer: True Difficulty: Easy Section Reference 1: Opening Case Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Comprehension Standard: AACSB || Technology 105) Customers of a business process can be either internal or external to the organization. Answer: True Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 106) A retailer is an example of an internal customer to a manufacturer. Answer: False Difficulty: Hard Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Synthesis Standard 1 : AACSB || Technology 107) The two fundamental metrics that organizations employ in assessing their processes are efficiency and effectiveness. Answer: True Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 108) Efficiency focuses on doing things well in the process. Answer: True Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 109) Effectiveness focuses on doing the things that matter. Answer: True Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 110) Efficiency focuses on high quality products. Answer: False Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Application Standard 1 : AACSB || Technology 111) Effectiveness focuses on progressing from one activity to another without delay or without wasting money or resources. Answer: False Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Application Standard 1 : AACSB || Technology 112) No single functional area is responsible for cross-functional business processes. Answer: True Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Comprehension Standard 1 : AACSB || Technology 113) An organization’s business processes can be a competitive advantage or disadvantage. Answer: True Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 114) For project management, Graham Construction’s success relies on the control of project expenses for these projects to be more manageable and within budget Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 115) Part of the problem with Graham Construction’s with management of project expenses was that employees could not report expenses right away but had to store receipts, save them, and then do the job when they got back to their offices, the next day, and often even weeks later Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 116) BPI delivers the same huge performance gains promised by BPR. Answer: False Difficulty: Medium Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 117) BPI projects tend to be performed from the bottom up while BPR projects tend to involve top-down change mandates. Answer: True Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 118) Organizations can adopt BPR to sustain BPI efforts over time. Answer: False Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 119) Organizations can adopt BPM to sustain BPR efforts over time. Answer: False Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 120) Chevron primarily used BPC to save money. Answer: False Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 121) Chevron originally improved supplier relationships to save money on shipping. Answer: False Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 122) Chevron used BPR, BPI, and BPM to achieve operational excellence. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 123) A workforce including more women, single parents, minorities, and persons with disabilities puts societal pressure on organizations. Answer: False Difficulty: Hard Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Evaluation Standard 1 : AACSB || Technology Standard 1 : AACSB || Diversity 124) The internet makes customers more powerful. Answer: True Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 125) Mass customization is also called make-to-order. Answer: True Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 126) E-commerce is a broader concept than e-business. Answer: False Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 127) E-commerce is the process of buying and selling goods and services. Answer: True Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 128) For wayfinding, Royal Caribbean relies on its existing networks as well as sensors on passengers’ wearable GPS to accurately map where they are on the ship. Answer: False Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB Technology 129) The WOW band uses radio frequency identification wristbands that allow guests to make on-board purchases and access staterooms. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB || Technology 130) The cruise line of Royal Caribbean Cruises uses Virtual Reality that enables guests to see how they look in various items of clothing sold on board without having to try them on. Answer: False Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard: AACSB || Technology 131) Bank of America standardized its IT infrastructure, streamlined applications, developed customer-focused innovations, and streamlined its physical infrastructure to recover from the financial crisis of 2007–2008. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.4 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 132) MSC Cruises uses RFID, NFC, and VR to improve the cruising experience. Answer: True Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: 2.3 Bloomcode: Knowledge Standard: AACSB Technology 133) Privacy and security are not an issue on cruise lines since data cannot be transmitted off the ship when it is out to sea. Answer: False Difficulty: Easy Section Reference 1: IT’s About Business 2.3 Learning Objective 1: 2.3 Bloomcode: Knowledge Standard: AACSB Technology 133) When you create a competitive strategy, you must plan your own moves and anticipate and counter your competitors’ moves. Answer: True Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 134) The web has changed Porter’s five fundamental forces. Answer: False Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 135) The web has changed the nature of competition but has not changed Porter’s five fundamental forces. Answer: True Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 136) The overall impact of the web is to increase competition which generally diminishes a firm’s profitability. Answer: True Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 137) Threat of substitute products or services and rivalry among existing firms in the industry are the same except that substitute products refers to the internet while rivalry refers to brick-andmortar stores. Answer: False Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Application, Synthesis Standard 1 : AACSB || Technology 138) If there are only two competitors, rivalry will be low. Answer: False Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Evaluation Standard 1 : AACSB || Technology 139) Primary activities relate to the production and distribution of the firm’s products and services. Answer: True Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 140) Primary activities do not add value directly to the firm’s products or services. Answer: False Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 141) Support activities create value for which customers are willing to pay. Answer: False Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 142) Business managers and IT managers always have the same objectives. Answer: False Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 143) The business and IT departments are often ignorant of the other group’s expertise. Answer: True Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 144) Business and IT employees communicate well with each other. Answer: False Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 145) Business executives often know little about IT, and IT executives understand the technology but may not understand the real needs of the business. Answer: True Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 146) Virginia and Idaho allow robotic delivery of products. Answer: True Difficulty: Easy Section Reference 1: Closing Case Learning Objective 1: 2.2 Bloomcode: Knowledge Standard: AACSB || Technology Question type: Text Entry 147) A ___ is an ongoing collection of related activities that create a product or a service of value to the organization, its business partners, and its customers. Answer: business process Difficulty: Easy Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 148) Inputs are materials, services, and information that flow through and are transformed as a result of ___. Answer: process activities Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Knowledge Standard 1 : AACSB || Technology 149) Business process ___ is a management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes. Answer: management Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 150) Business process ___ is a radical redesign of a business process that improves its efficiency and effectiveness often by beginning with a “clean sheet.” Answer: reengineering Difficulty: Easy Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Knowledge Standard 1 : AACSB || Technology 151) A workforce including more women, single parents, minorities, and persons with disabilities puts ___ pressure on organizations. Answer: market Difficulty: Medium Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Comprehension Standard 1 : AACSB || Technology Standard 1 : AACSB || Diversity 152) The ___ refers to the wide gap between those individuals who have access to information and communications technology and those who do not. Answer: digital divide Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 153) ___ is the process of buying and selling goods and services. Answer: E-commerce Difficulty: Easy Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Knowledge Standard 1 : AACSB || Technology 154) ___ provide a competitive advantage by helping an organization implement its strategic goals and improve its performance and productivity. Answer 1: strategic information systems Answer 2: SISs Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 155) ___ activities relate to the production and distribution of the firm’s products and services. Answer: Primary Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 156) ___ activities do not add value directly to the firm’s products or services. Answer: Support Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 157) Businesses strive to produce products and services at the lowest cost in the industry when they have a ___ strategy. Answer: cost leadership Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 158) Businesses strive to offer different products, services, or product features than competitors when they have a ___ strategy. Answer: differentiation Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 159) Businesses introduce new products and services, add new features to existing products and services, or develop new ways to produce them when they have a ___ strategy. Answer: innovation Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 160) Businesses try to improve the manner in which they execute internal business processes so that they perform these activities more effectively than rivals with a(n) ___ strategy. Answer: operational effectiveness Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology 161) Businesses concentrate on making customers happy with a ___ strategy. Answer: customer orientation Difficulty: Easy Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Knowledge Standard 1 : AACSB || Technology Question Type: Essay 162) List the three areas where information systems play a vital role. What role does technology play in each area? Suppose you purchase a product from Amazon; describe how this purchase would flow through these three areas. Answer: Difficulty: Medium Section Reference 1: 2.1 Learning Objective 1: Discuss ways in which information systems enable cross-functional business processes and business processes for a single functional area. Bloomcode: Application, Evaluation Standard 1 : AACSB || Communication Standard 2 : AACSB || Analytic Standard 3 : AACSB || Technology Standard 4 : AACSB || Reflective Thinking Solution: 1) Executing the process a. Embedded/intertwined; Process fails without system working b. Example – if the Amazon crashes, the order wouldn’t go through 2) Capturing and storing process data a. Sometimes happens inside the system but sometimes has to be entered into it b. Example – this is completely automated for Amazon (no person is involved); this is also part of the recommender system (automatic recommendations for cross-selling) 3) Monitoring process performance a. Instance level (specific task) or process level (the whole process); evaluation b. Example – this is how the order is tracked (order status) projected shipping dates, etc. 163) Describe a scenario where BPI, BPM, and BPR would be best for a company. What role do executives play in carrying out these initiatives? What role do factory workers play in carrying out these initiatives? Answer: Difficulty: Hard Section Reference 1: 2.2 Learning Objective 1: Differentiate between business process reengineering, business process improvement, and business process management. Bloomcode: Analysis, Synthesis Standard 1 : AACSB || Communication Standard 2 : AACSB || Analytic Standard 3 : AACSB || Technology Solution: 1) BPI = incremental improvements; BPM = maintaining BPI over time; BPR = radical improvements; BPI = getting employees to recommend ways their department could do things better; BPM = ensure business processes are continually aligned with the strategy (meeting frequently with lower management); BPR = implementing a new ERP system 2) Executives = driving BPR and providing incentives for BPM and BPI; factory workers = drive BPI and carry out BPM and BPI 164) What is “green IT”? Why would a company want to pursue “going green” and how could they do it? Do you think it is worth it to “go green”? Why or why not? Answer: Difficulty: Hard Section Reference 1: 2.3 Learning Objective 1: Identify effective IT responses to different kinds of business pressures. Bloomcode: Comprehension, Analysis, Evaluation Standard 1 : AACSB || Communication Standard 2 : AACSB || Analytic Standard 3 : AACSB || Technology Standard 4 : AACSB || Reflective Thinking Solution: 1) Being more socially responsible 2) To address environmental concerns; facilities design and management (sustainable work environments), carbon management (monitor and reduce), international and US environmental laws (follow laws in what buy and how dispose) 3) Yes – it is good for the environment so customers who care about this will buy the product; no – it costs a lot of money for no impact on the bottom line 165) List and describe Porter’s five forces. Describe whether the web has increased or decreased each force and why. Suppose you want to open a restaurant in your home town; evaluate this potential business using Porter’s Five Forces. Answer: Difficulty: Hard Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Comprehension, Evaluation Standard 1 : AACSB || Communication Standard 2 : AACSB || Analytic Standard 3 : AACSB || Technology Solution: 1) Threat of entry of new competitors = the threat that new competitors will enter your market is high when entry is easy and low when there are significant barriers to entry; web = increases because easy to create a website but decreases because first mover will set the standard; restaurant: high for franchises (assuming you have the money to put down for that) but fairly easy to open a restaurant (just need a location, food, tables, etc.), but students could argue for low for some franchises (where it could cost millions of dollars). 2) Bargaining power of suppliers = supplier power is high when buyers have few choices from whom to buy and low when buyers have many choices; web = increases because integrating supply chain increases switching costs but decreases because it is easier to shop around; restaurant – low (lots of options for buying food – US Foods, Sysco, etc.; easy to hire people for serving) 3) Bargaining power of buyers = buyer power is high when buyers have many choices from whom to buy and low when buyers have few choices; web = decreases because loyalty programs increase switching costs but increases because it is easier to shop around; restaurant – high for large towns where they have lots of places to eat but lower for small towns where there aren’t many restaurants 4) Threat of substitute products or services = the threat of substitutes is high when there are many alternatives to an organization’s products or services; web = increases because substitutes can be created rapidly where information-based industries have highest threat but decreases if can create switching costs; restaurant – high because people don’t have to eat out (they can cook their own food) 5) Rivalry among existing firms in the industry = threat from rivalry is high when there is intense competition among many firms in an industry; web = increases because of transparency; restaurant – this depends on whether or not competition is fierce or not – could have two restaurants that constantly fight to bring in customers or thousands of restaurants who aren’t really competing much 166) What is business-IT alignment and why would an organization want to pursue it? What makes alignment so difficult? Thinking about your college or university, does the IT department have a good reputation? Do you think there is a strong alignment between IT and the professors? Answer: Difficulty: Medium Section Reference 1: 2.4 Learning Objective 1: Describe the strategies that organizations typically adopt to counter Porter’s five competitive forces. Bloomcode: Comprehension, Evaluation Standard 1 : AACSB || Communication Standard 2 : AACSB || Analytic Standard 3 : AACSB || Technology Solution: Tight integration of the IT function with the organization’s strategy, mission, and goals; why — innovation, customer service, business and IT know each other well, reach overarching goals that are clear to everyone, everyone understands how the company makes money, a healthy company culture; difficult = different objectives, ignorant of each other’s expertise, lack of communication; evaluation = most IT departments don’t have a good reputation and don’t have strong alignment