University:
Texas A&M University
Course:
SCMT 364 | Operations Management
Academic year:

2020
Views:

236

Pages:

3
Author:

Nesbyenvkk

Review questions & Answers – Lecture 1 1. Physical goods can be differentiated from services in the operations management process by: A. Longer lead times and they can be inventoried. B. More capital intensive and short lead times. C. More labor intensive and longer lead times. D. More expensive and easier to control. 2. Which of the following statements about operations management processes is NOT true? A. Inputs to operations management processes can be materials, people, and/or information. B. Outputs of operations management processes are always tangible goods. C. Operations management processes involve transformation of inputs into valuable outputs. D. Design of operations processes should reflect what customers want. 3. Operations management is: A. The management of production. B. The management of services. C. The management of processes. D. The management of products. 4. What of the following is not a common challenge in managing operations? A. B. C. D. 5. Which of the following statements are reasons why operations management is important? A. B. C. D. 6. Aligning OM strategy with company's competitive strategy Meeting the needs of customers. Promoting a new product. Lowering costs. Efficient and productive operations drive the economic well-being of nations. Operations management is responsible for much of the value created by organizations. Operations management is a key source of competitive differentiation among firms. All of these are reasons why operations management is important. A process is: A. A set of planned steps used to achieve an objective. B. A system of activities that transforms inputs into valuable outputs. C. A system of decisions. D. A combined effort by people who want to get something done. 7. Which of the followings is NOT an example of inputs in a restaurant setting? A. B. C. D. Raw ingredients A meal Labor Cooking skills and methods 8. The goal of service-product bundle is to add value to customers. A. B. True False 9. Lead time refers to A. B. C. D. Waiting time for production time gap between order placement and order delivery Waiting time for being served time for order delay 10. Why is service quality difficult to measure? A. B. C. D. because service is labor intensive because service is intangible because the lead time is shorter than goods because customers require more from services than products A B C C D B B A B B