University:
Texas A&M University
Course:
SCMT 364 | Operations Management
Academic year:

2020
Views:

401

Pages:

2
Author:

kundgetanufv

Chapter 02 - Managing Public Issues and Stakeholder Relationships True/False 1. A public issue exists when there is agreement between the stakeholders’ expectations of what a business firm should do and the actual performance of that business firm. Answer: False Page: 25 2. Emerging public issues are both a risk and an opportunity. Answer: True Page: 26 3. Understanding and responding to changing societal expectations is a business necessity. Answer: True Page: 26 4. Because the public issues that garner the most public attention change over time, companies do not waste time tracking them. Answer: False Page: 26 5. Organizations always have full control of a public issue. Answer: False Page: 27 6. Environmental analysis is a method managers use to gather information about external issues and trends. Answer: True Page: 29 7. Environmental intelligence is the acquisition of information gained from analyzing the multiple environments affecting organizations. Answer: True Page: 29 8. According to management scholar Karl Albrecht, scanning to acquire environmental intelligence should focus on four strategic radar screens. Answer: False Page: 29 9. Legal environment includes the structure, processes, and actions of government at the local, state, national, and international levels. Answer: False Page: 30 10. Competitive intelligence enables managers in companies of all sizes to make informed decisions in all areas of the business. Answer: True Page: 31 2-1 . Chapter 02 - Managing Public Issues and Stakeholder Relationships 11. In the issue management process, identifying the issue involves anticipating emerging issues. Answer: True Page: 32 12. Financially sound companies do not need to understand how a public issue is likely to evolve, or how it will affect them. Answer: False Page: 35 13. For stakeholder engagement to occur, both the business and the stakeholder must be motivated to work with one another to solve the problem. Answer: True Page: 38 14. Dialogue between a single firm and its stakeholders is always sufficient to address an issue effectively. Answer: False Page: 40 15. Companies are learning that it is important to take a strategic approach to the management of public issues, both domestically and globally. Answer: True Page: 42 2-2 .