University:
University of Alberta
Course:
OM 252 | Operations Management
Academic year:

2020
Views:

95

Pages:

2
Author:

Accinkiquicpqw

90) Arnold Palmer Hospital uses ________ to seek new ways to reduce readmission rates. Answer: continuous improvement Diff: 1 Skill: comprehension Objective: Global company profile 91) ________ costs result from production of defective parts or services before delivery to the customer. Answer: Internal failure Diff: 2 Skill: knowledge Objective: LO1 Define quality and TQM 20 92) ________ is a set of environmental standards developed by the International Standards Organization. Answer: ISO 14000 Diff: 2 Skill: knowledge Objective: LO1 Define quality and TQM 93) The work by ________ regarding how people learn from each other's successes led to the field of cross-functional teamwork. Answer: Armand Feigenbaum Diff: 3 Skill: knowledge Objective: LO1 Define quality and TQM 94) Not only customers, but stockholders, suppliers, and others, are among the ________ whose values must be protected in making ethical decisions concerning the quality of products. Answer: stakeholders Diff: 2 Skill: comprehension Objective: LO1 Define quality and TQM 95) ________ is the Japanese word for the ongoing process of incremental improvement. Answer: Kaizen Diff: 2 Skill: knowledge Objective: LO1 Define quality and TQM 21 96) Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization is called ________. Answer: employee empowerment Diff: 2 Skill: knowledge Objective: LO1 Define quality and TQM 97) Respect for ________ is a cornerstone of continuous improvement. Answer: people Diff: 2 Skill: knowledge Objective: LO1 Define quality and TQM 98) ________ selects a demonstrated standard of performance that represents the very best performance for a process or activity. Answer: Benchmarking Diff: 2 Skill: knowledge Objective: LO4 Explain how benchmarking is used in TQM 99) A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n) ________. Answer: quality circle Diff: 2 Skill: knowledge Objective: LO5 Explain quality robust products and Taguchi concepts 100) ________ diagrams use a schematic technique to discover possible locations of quality problems. Answer: Cause-and-effect, or Fishbone, or Ishikawa Diff: 3 Skill: knowledge Objective: LO6 Use the seven tools of TQM 101) ________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control. Answer: Control charts Diff: 3 Skill: knowledge Objective: LO6 Use the seven tools of TQM 102) ________ is doing the job properly with the operator ensuring that this is so. Answer: Source inspection Diff: 3 Skill: knowledge Objective: LO5 Explain quality robust products and Taguchi concepts 22