Effective Business Communication: Strategies and Considerations

University:
University of Mississippi
Course:
BUS 271 | Business Communication
Academic year:

2024
Views:

284

Pages:

1
Author:

katie.bledsoe1

The direct audience is the receiver of the business communication - Might be internal or external to the senders organization - The relationship to the organization may impact the formality of the wording and the candor of the message Downward and upward communication - Downward communication flowers from managerial and executive levels to the staff through formal channels such as policy manuals, rules and regulations and organizational charts - Upward communication is initiated by staff and directed at executives; it frequently takes the from of a complaint or a request - Horizontal communication occurs when colleagues meet to discuss issues of common interest, resolve problems and share information What does purpose of a business communication mean - Primary purpose of every business communication is to dilver information clearly and effectively - Clear communication ensures the receiver understands the intended message - Teh senders idea is clearly received by the audience - The communication provides just what the receiver needs to know: not too much and not to little Word choice and tone The organization, word choice, and tone of your message allows the communication to be received and understood while maintaining a positive business relationship Writing for the reader - Direct and delivers the needed information - When writing its important to consider your aueinces understanding compared to your own - Keep your eye out for common language challenges as you write such as slang, euphemisms ect - Avoid using “ASAP” use a date instead - If you are only addressing members of that specific field using field specific hargons will signal to your audience that you are also a member of the field and may allow you to talk about higher or specific concepts - If you are speaking to a broader group with no previous knowledge using jargons will only confuse your audience - Watch your wordiness Writing in business a The three part writing process 1. Plan 2. Write 3. Revise

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University of Mississippi BUS 271 | Business Communication

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