Nurses Touch - The Leader Case 3 - Interprofessional Communication

Simulation: Nurse's Touch: The Leader Module: Case 3: Interprofessional Communication Individual Name: Institution: West Coast U Ontario BSN Program Type: BSN Time Use and Score Case 3: Interprofessional Communication Results by Stage Stage 1 Question 1 Selected Option/ Result Rationale Question 2 Selected Option/ Result Rationale Question 3 Selected Option/ Result Rationale (3 of 3 Correct) Beverly is preparing to respond to Dr. Craig. She should consider which of the following factors when handling this conflict? Active listening includes recognizing the Result: Correct emotional aspects of a conflict. Active listening is a positive communication technique that includes acknowledging both the information provided and the related emotions. Dr. Craig is expressing frustration to Beverly regarding his interactions with Sarah. This is an example of which of the following types of conflict? Interpersonal conflict Result: Correct Interpersonal conflict often results from communication breakdown. This is a common type of conflict and can disrupt relationships between colleagues, acquaintances, and partners. Beverly is planning to respond to Dr. Craig. Which of the following conflict resolution techniques should she utilize? Plan to phrase statements using the "I" pronoun. Result: Correct Using "I" statements to discuss the area of conflict will minimize the other’s perception that they are being attacked. This will enhance the discussion so that the involved parties can continue working toward resolution of the conflict. Stage 2 Question 1 Selected Option/ Result Rationale Stage 3 Question 1 Selected Option/ Result Rationale Question 2 Selected Option/ Result Rationale Stage 4 Question 1 (1 of 1 Correct) Beverly is determining which conflict resolution strategy to utilize during her discussion with Dr. Craig. Which strategy will most likely leave both parties satisfied with the outcome? Compromising Result: Correct Compromising results in a win-win situation as long as both parties feel that they have gained more than the other. (2 of 2 Correct) Beverly is discussing her plans to implement the use of SBAR for interprofessional communication. Which of the following information should Beverly include? "Use of the SBAR communication tool Result: Correct contributes to client safety." Inadequate communication is a root cause of many adverse events, including sentinel events. Use of the SBAR tool assists nurses with relaying critical information in an organized manner to the provider. If Sarah had utilized an SBAR format to communicate with Dr. Craig, what information should she have included when discussing Mr. Adams’s background? Medications Mr. Adams is prescribed Result: Correct When communicating with the provider using the SBAR format, information regarding the client’s admission diagnosis, pertinent medical history, medications, and a brief summary of treatment should be included with the background information. (1 of 1 Correct) Selected Option/ Result Dr. Craig suggests that Beverly makes the decision to continue to use the SBAR communication tool. This action is characteristic of which of the following leadership styles? Autocratic Result: Correct Rationale An autocratic leader makes decisions without input from others. Stage 5 Question 1 Selected Option/ Result Rationale (3 of 3 Correct) Beverly is discussing leadership styles with Dr. Craig. Which of the following is characteristic of an autocratic leadership style? It is the most efficient. Result: Correct The autocratic leadership style is the most efficient because time is not lost seeking input from others. Question 2 Selected Option/ Result Rationale Question 3 Selected Option/ Result Rationale Beverly is working toward becoming a transformational leader. Which of the following qualities is consistent with this type of a leader? Guides others to feel pride in their work. Result: Correct The transformational leader communicates the vision of the organization empowering the staff to embrace the vision and to feel pride in their work. Beverly would like to take action to improve interprofessional communication among staff members. To be a successful agent of change, what action should Beverly plan to take first? Collect information about the situation. Result: Correct Collecting information about the situation occurs in Lewin’s first stage of change, when the change agent collects information, assesses t problem, determines if the change is needed, and educates others regarding the need for change.