University:
Arizona State University
Course:
OGL 481 | Organizational Leadership Pro-Seminar
Academic year:

2020
Views:

234

Pages:

2
Author:

Prince Sampson

Question 1 Avedis Donabedian defined health care quality as having which of the following components? Both the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular and the amenities of care Question 2 The term effectiveness of clinical care can be addressed with which of the following questions? Are the right things done? Question 3 “Failure to provide a service whose benefit is greater than its risk” is the definition of which of these? Underuse Question 4 The right service is provided badly and an avoidable complication reduces the benefit the patient receives” is the definition of which of the following terms? Misuse Question 5 Lean is an improvement methodology based on which of the following Reduction of waste Reduction of waste Question 6 Good measurement requires all of the following, except: measure of variation Question 7 Statistical Process Control focuses on controlling: variations Question 8 Which aspect of quality does CQI focus upon to improve quality? Process Question 9 Within the FOCUS-PDCA model, the letter U represents: identifying measures, collecting data, and analyzing them. Question 10 ______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control. Sigma Six Question 11 What do the four letters in the PDCA Model represent? Plan-Do-Check-Act Question 12 In health care, the Lean methodology defines waste as which of the following? Overproduction and inventory Motion and transportation Overprocessing and waiting Overproduction, inventory, overprocessing, and waiting Defects and underutilization of staff All of these are correct Question 13 Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format? Fishbone diagram Question 14 The Force Field Diagram is useful in which of the following? Change management Question 15 Define complexity science and give an example. Your Answer: Complexity science is the study of Complex Adaptive Systems (CASs) that describe the behavior of the health care unit. An example would be a hospital overwhelmed with COVID patients, and the equipment needed for proper isolation precautions is limited due to scarce resources. The staff makes accommodations by placing Covid-positive patients in rooms together. The team may use different masks to accommodate for preferred masking mandates.