Managers and You in the Workplace Answer Key Part 1

Management Chapter 1 Managers and You in the Workplace 1) Time should be considered a(n) ________ resource. A) abundant B) diminishing C) limited D) renewable Answer: C 2) One method to become more efficient in managing your time is to ________. A) classify each activity or task as A, B, or C B) schedule more in one day than you can reasonably expect to finish C) enlist the aid of a management coach to keep you on task D) shorten deadlines so you will be pressed to complete tasks early Answer: A 3) Technology makes it easier to stay connected but ________. A) there is always the risk of security breaches and the theft of information necessary for good time management practices B) it raises expectations on the part of those to whom we are connected C) technology fails, batteries lose power, and their effectiveness wanes D) it also presents constant distractions, making it difficult to stay on task Answer: D 4) In today's workplace, ________. A) women are more likely than men to be promoted into management B) many employees perform work that in the past was considered managerial activities C) women tend to be more effective supervisors than men D) most organizations have eliminated the title of manager Answer: B 5) Because this is her first job, Melanie was unclear about what managers actually do. Fortunately her training materials explained that a manager's job focuses on ________. A) performing clerical duties B) personal achievement C) helping others accomplish their work goals D) supervising groups rather than individual employees Answer: C 6) An individual who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________. A) an assembly line worker B) a laborer C) a manager D) a salesperson Answer: C 7) As part of the orientation for her internship, Rebecca was informed that ________ are the people who direct the activities of others in an organization. A) directors B) managers C) subordinates D) line workers Answer: B 8) The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this organization has a ________. A) traditional committee structure B) traditional pyramid structure C) modern matrix structure D) flexible structure Answer: B 9) First-line managers are typically those who ________. A) perform the same work as the people they manage but earn more money B) are typically involved with producing the organization's products or providing its service C) are at the top of the organizational chart D) are the first persons new hires meet Answer: B 10) Supervisor is another name for ________. A) team leader B) middle manager C) first-line manager D) top manager Answer: C 11) A ________ is an example of a first-line manager. A) division manager B) store manager C) regional manager D) shift manager Answer: D 12) Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a ________. A) top manager B) nonmanagerial employee C) middle manager D) first-line manager Answer: D 13) Managers with titles such as regional manager, project leader, or division manager are ________. A) first-line managers B) top managers C) production managers D) middle managers Answer: D 14) Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are ________. A) top managers B) middle managers C) supervisors D) first-line managers Answer: B 15) ________ are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. A) Middle managers B) Top managers C) Production managers D) Research managers Answer: B 16) Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ________. A) first line manager B) middle manager C) top manager D) nonmanager Answer: B 17) ________ have titles such as executive vice president, chief operating officer, and chief executive officer. A) Supervisors B) Middle managers C) First-line managers D) Top managers Answer: D 18) Kenneth is a vice president of operations. His position would be regarded as a ________. A) top manager B) supervisor C) middle manager D) first-line manager Answer: A 19) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must decide how the work will be divided and who will do what work. Such an arrangement makes up a(n) ________. A) strategic partnership B) coalition C) organization D) affinity group Answer: C 20) Andrew is reviewing next week's orders, scheduling orders to machines, and assigning employees to run those machines. Andrew is engaged in ________. A) planning B) organizing C) leading D) controlling Answer: A 21) Today's managers are just as likely to be women as they are men. Answer: TRUE 22) A manager must coordinate and oversee the work of other people so that organizational goals can be accomplished. Answer: TRUE 23) A manager's job is all about personal achievement. Answer: FALSE 24) In traditionally structured organizations, managers can be classified as first-line managers, middle managers, or top managers. Answer: TRUE 25) Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. Answer: FALSE 26) One of the most difficult aspects of the increasing use of technology in the workplace has been to make employees comfortable around robots. Answer: FALSE 27) Explain briefly how the definition of a manager has changed over time. Answer: Managers used to be defined as the organizational members who told others what to do and how to do it. In the past, it was easy to differentiate managers from nonmanagerial employees. Nonmanagers were organizational members who worked directly on a job or task and had no one reporting to them. Managers were those who supervised other employees. Today, the changing nature of organizations and work has blurred the distinction between managers and nonmanagerial employees. Many traditional nonmanagerial jobs now include managerial activities. Most employees are multi-skilled and are being cross trained. Within a single shift, an employee can be a team leader, equipment operator, maintenance technician, quality inspector, or improvement planner. 28) Describe and provide examples of first-line, middle, and top managers. Answer: a. First-line managers are the lowest level of management and manage the work of nonmanagerial individuals who are directly involved with the production or creation of the organization's products or servicing its customers. First-line managers are often called supervisors or even shift managers, district managers, department managers, or office managers. b. Middle managers are found between the lowest and top levels of the organization. These managers manage the work of first-line managers and may have titles such as department head, project leader, store manager, or division manager. c. Top managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization. These individuals typically have titles such as executive vice president, president, managing director, chief operating officer, or chief executive officer. 29) A great manager can inspire employees professionally and personally. Answer: TRUE 30) Managers play an important role in dealing with various challenges being faced by organizations today. Answer: TRUE 31) Identify and discuss three reasons managers are still important even in the changing organizational structures in use today. Answer: a. The first reason why managers are important is because organizations need their managerial skills and abilities more than ever in uncertain, complex, and chaotic times. As organizations deal with today's challenges–changing workforce dynamics, the worldwide economic climate, changing technology, ever-increasing globalization, and so forth–managers play an important role in identifying critical issues and crafting responses. b. Another reason why managers are important to organizations is because they're critical to getting things done. They create and coordinate the workplace environment and work systems so that others can perform those tasks. Or, if work isn't getting done or isn't getting done as it should be, they're the ones who find out why and get things back on track. And these managers are key players in leading the company into the future. c. Finally, managers do matter to organizations. The single most important variable in employee productivity and loyalty isn't pay or benefits or workplace environment–it's the quality of the relationship between employees and their direct supervisors. The way a company manages and engages its people can significantly affect its financial performance. Leadership is the single largest influence on employee engagement. Managerial ability is important in creating organizational value. 32) Donald's ability to complete activities efficiently and effectively with and through other people is known as ________. A) management B) leadership C) entrepreneurship D) delegation Answer: A