University:
Eastern Kentucky University
Course:
BUS 204 | Fundamentals of Business Law and Ethics
Academic year:

2020
Views:

421

Pages:

2
Author:

Leilani Contreras

Problem Set #1 (Chap1) Name: 1) Which is NOT true regarding differences between goods and services? D A) Services are generally produced and consumed simultaneously; tangible goods are not. B) Services tend to be more knowledge-based than goods. C) Services tend to have a more inconsistent product definition than goods. D) Goods tend to have higher customer interaction than services. E) Reselling is unusual in services; goods often have some residual value. 2) Which of the following is a similarity between goods and services? D A) mass production B) consistency C) automation D) Both have quality standards. E) Both can usually be kept in inventory. 3) Which of the following are among the 10 strategic operations management decisions? D I. design of goods and services II. managing quality III. layout strategy IV. marketing V. pricing of goods and services A) I, II, V B) I, II, IV C) II, III, V D) I, II, III E) All of the above 4) An operations manager is NOT likely to be involved in: C A) the design of goods and services to satisfy customers' wants and needs. B) the quality of goods and services to satisfy customers' wants and needs. C) the identification of customers' wants and needs. D) work scheduling to meet the due dates promised to customers. E) maintenance schedules. 5) All of the following decisions fall within the scope of operations management EXCEPT for: A A) creating the company income statement. B) design of goods and services. C) location strategy. D) managing quality. E) human resources and job design. mo 6) Which of the following attributes is most typical of a service? A A) production and consumption occur simultaneously B) tangible C) mass production D) consistency E) easy to automate 7) A foundry produces circular utility access hatches (manhole covers). If 120 covers are produced in a 10hour shift, the productivity of the line is: C A) 1.2 covers/hr. B) 2 covers/hr. C) 12 covers/hr. D) 1200 covers/hr. E) 120 covers/hr. 8) Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be: C A) 180 valves/hr. B) 200 valves/hr. C) 220 valves/hr. D) 880 valves/hr. E) 1760 valves/hr. 9) Which of the following nets the largest productivity improvement? B A) increase output 15% B) decrease input 15% C) increase both output and input by 5% D) increase output 10%, decrease input 3% E) decrease input 10%, increase output 3% 10) The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts. Due to higher demand, they have decided to operate three 8-hour shifts instead. They are now able to produce 600 boxes per day. What has happened to productivity? A A) It has not changed. B) It has increased by 37.5 boxes/hr. C) It has increased by 20%. D) It has decreased by 8.3%. E) It has decreased by 9.1%.