System Analysis Questions 2

System analysis questions2 The _____ usually begins with a formal request to the IT department, called a systems request, which describes problems or desired changes in an information system or a business process. a. systems design phase b. systems support and security phase c. systems analysis phase d. systems planning phase d. systems planning phase Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features. a. true b. false a true In an information system, data is information that has been transformed into input that is valuable to users. a. true b. false b false Since middle managers focus on a longer time frame, they need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations. a. true b. false b. false Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction. a. true b. false a. true Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-consumer) and B2B (business-to-business). a. network-oriented commerce b. virtual trading c. electronic commerce d. online trading c. electronic commerce _____ provides vital protection and maintenance services for system hardware and software, including enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure. a. Systems support and security b. Network administration c. User support d. Database administration a. Systems support and security When planning an information system, a company must consider how a new system will interface with older systems, which are called _____. a. network operating systems (NOS) b. enterprise applications c. legacy systems d. operating applications c. legacy systems A(n) _____ investigates, analyzes, designs, develops, installs, evaluates, and maintains a company's information systems. a. database administrator b. application developer c. systems analyst d. network administrator c. systems analyst Which of the following is one of the main sectors of ecommerce? a. C2C (consumer-to-consumer) b. BPM (business process model) c. C2B (consumer-to-business) d. B2C (business-to-consumer) d. B2C (business-to-consumer) During the _____ of the systems development life cycle (SDLC), the IT staff maintains, enhances, and protects the system. a. systems analysis phase b. systems implementation phase c. systems support and security phase d. systems planning phase c. systems support and security phase Many hardware and software companies offer _____ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test. a. spot identification b. education c. accreditation d. certification d. certification Many large IT departments use a(n) _____ team that reviews and tests all applications and systems changes to verify specifications and software quality standards. a. beta testing b. alpha testing c. acceptance verifier d. quality assurance d. quality assurance Knowledge management systems use a large database called a(n) _____ that allows users to find information by entering keywords or questions in normal English phrases. a. knowledge database management system b. inference engine c. knowledge base d. inference manager c. knowledge base In a systems development life cycle (SDLC) model, the purpose of the _____ is to create a physical model that will satisfy all documented requirements for the system. a. systems analysis phase b. systems planning phase c. systems implementation phase d. systems design phase d. systems design phase Structured analysis is a traditional systems development technique that uses a series of phases, called the _____, to plan, analyze, design, implement, and support an information system. a. object-oriented (O-O) analysis b. systems development life cycle (SDLC) c. enterprise resource planning system (ERP) d. transaction processing (TP) system b. systems development life cycle (SDLC) _____ controls the flow of data, provides data security, and manages network operations. a. Application software b. Enterprise software c. Legacy software d. System software d. System software Transaction processing (TP) systems _____ a. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied b. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems c. process data generated by day-to-day business operations d. provide job-related information to users at all levels of a company c. process data generated by day-to-day business operations Which of the following methods of system development stresses intense teambased effort and reflects a set of community-based values? a. Object-oriented analysis b. Structured analysis c. Agile method d. Rapid application development c. Agile method Maddy has been performing at a very high level at a firm, and so when two of her colleagues who are currently leading other development efforts get sick or leave the company, she is asked to step in and help manage these two other efforts. After leaving the first meeting, Maddy goes down the hall to meet with the outgoing manager of the second team. In that meeting, he shares with her the latest draft of the systems requirement document, which is nearly complete. In which phase is the second team currently? a. Systems planning b. Systems design c. Systems analysis d. Systems implementation c. Systems analysis Transaction processing (TP) systems are inefficient because they process a set of transaction-related commands individually rather than as a group. a. true b. false b. false The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation. a. true b. false b. false Joint application development (JAD) is like a compressed version of the entire development process. a. true b. false b false Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which systems development method the team uses to create a new application for a major medical supplier. After Roark has spent a week getting to know the members of the team, including their strengths and weaknesses, and what has worked well (and not so well) for this particular team in the past, one theme keeps recurring: the team has particularly weak communications skills. Which of the following methods is Roark least likely to use, given that he knows about the disadvantages of each method? a. Agile/adaptive methods b. Structured analysis c. Rapid application development d. Object-oriented analysis a. Agile/adaptive methods For complex models, analysts can choose computer-based modeling tools that use _____, which includes standard shapes and symbols to represent events, processes, workflows, and more. a. joint application development (JAD) b. business process modeling notation (BPMN) c. electronic data interchange (EDI) d. rapid application development (RAD) b. business process modeling notation (BPMN) A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account. a. business process model (BPM) b. business matrix model (BMM) c. business strategic model (BSM) d. business indexing model (BIM) a. business process model (BPM) Transaction processing (TP) systems _____ a. process data generated by day-to-day business operations b. provide job-related information to users at all levels of a company c. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems d. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied a. process data generated by day-to-day business operations The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called a _____, to determine whether the system operates properly and if costs and benefits are within expectation. a. systems validation b. systems verification c. systems evaluation d. systems estimation c. systems evaluation _____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze, test, and modify. a. Prototyping b. Scrum c. Rapid application development d. Modeling d. Modeling A business process describes a specific set of _____. a. results b. events c. transactions d. employees a. results b. events c. transactions _____ technology uses high-frequency radio waves to track physical objects. a. Radio frequency identification (RFID) b. Enterprise resource planning (ERP) c. Redundant array of independent disks (RAID) d. Management information system (MIS) a. Radio frequency identification (RFID) A(n) _____ is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business. a. corporate culture b. team guideline c. mission statement d. ongoing rule-set a. corporate culture An example of a vertical system is a(n) _____ a. inventory application b. payroll application c. medical practice application d. database for an auto dealership c. medical practice application d. database for an auto dealership The _____ method of developing systems produces code that is modular and reusable. a. structured analysis b. object-oriented analysis c. adaptive d. rapid application development b. object-oriented analysis User support provides users with technical information, training, and productivity support. a. true b. false a. true Most firms give their IT budgets a low priority in good economic times. a. true b. false b. false _____ design and construct webpages, monitor traffic, manage hardware and software, and link web-based applications to a company's information systems. a. Web support specialists b. Network administrators c. Database administrators d. User support specialists a. Web support specialists Agile methods typically use a(n) _____ , which represents a series of iterations based on user feedback. a. incremental model b. evaluative model c. extreme model d. spiral model d. spiral model In a systems development life cycle (SDLC) model, the purpose of the _____ is a. systems implementation phase b. systems analysis phase c. systems design phase d. systems support and security phase b. systems analysis phase One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change. a. object-oriented analysis b. structured analysis c. agile d. rapid application development c. agile Examples of company-wide applications, called _____, include order processing systems, payroll systems, and company communications networks. a. legacy systems b. enterprise applications c. operating applications d. network operating systems (NOS) b. enterprise applications In a(n) _____ model, the result of each phase is called a deliverable, which flows into the next phase. a. interactive b. spiral c. iterative d. waterfall d. waterfall The _____ group typically provides leadership and overall guidance, but the systems themselves are developed by teams consisting of users, managers, and IT staff members. a. application development b. web support c. systems support d. database administration a. application development Business support systems a. process data generated by day-to-day business operations b. include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems c. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied d. provide job-related information support to users at all levels of a company d. provide job-related information support to users at all levels of a company System software consists of programs that support day-to-day business functions and provide users with the information they require. a. true b. false b. false A mission-critical system is one that is unimportant to a company's operations. a. true b.false b. false In object-oriented design, built-in processes called _____ can change an object's properties. a. features b. functions c. methods d. attributes c. methods A _____ is an overview that describes a company's overall functions, processes, organization, products, services, customers, suppliers, competitors, constraints, and future direction. a. business profile b. business matrix c. business index d. business glossary a. business profile Maddy has been performing at a very high level at a firm, and so when two of her colleagues who are currently leading other development efforts get sick or leave the company, she is asked to step in and help manage these two other efforts. When Maddy sits down at the first meeting at which the first group is gathering, she hears them discussing the feasibility study in which they are currently engaged. She knows, then, in which phase of the systems development life cycle (SDLC) this team currently is. Which phase is it? a. Systems design b. Systems planning c. Systems implementation d. Systems analysis b. Systems planning In a typical company organizational model, middle managers _____. a. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. develop long-range plans, called strategic plans, which define the company's overall mission and goals d. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs b. provide direction, necessary resources, and performance feedback to supervisors and team leaders In object-oriented analysis, an object is a member of a(n) _____, which is a collection of similar objects. a. property b. instance c. class d. message c. class Network administration includes hardware and software maintenance, support, and security. a. true b. false a. true Product-oriented firms manufacture a. microchips b. computers c. routers d. retail services a. microchips b. computers c. routers A _____ answers questions, troubleshoots problems, and serves as a clearinghouse for user problems and solutions. a. web support specialist b. user support specialist c. database administrator d. network administrator b. user support specialist ____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks. a. Object-oriented (O-O) analysis b. Electronic data interchange (EDI) c. Radio frequency identification (RFID) d. Enterprise resource planning (ERP) b. Electronic data interchange (EDI) Structured analysis is called a(n) _____ technique because it focuses on processes that transform data into useful information. a. model-specific b. iterative c. process-centered d. inferred c. process-centered Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which systems development method the team uses to create a new application for a major medical supplier. It is a new day at the firm. Roark has been in place for a few weeks, strengthening the communications skills of his employees, getting them to work much better together. Now, the challenge that he faces is not an internal one; it lies with the client, which is increasingly incapable of sticking with decisions. Roark, based on his past experience with other clients like this, is afraid that the client will throw them a curveball and want to make changes late in the game—but that they also will be unwilling to absorb the costs of those changes. For this reason, which of the following methods of development will Roark eliminate? a. Rapid application development b. Agile/adaptive methods c. Object-oriented analysis d. Structured analysis d. Structured analysis During the _____ of the systems development life cycle (SDLC), a new system is constructed. a. systems support and security phase b. systems planning phase c. systems implementation phase d. systems design phase c. systems implementation phase In a typical organizational model, top managers _____ a. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people b. provide direction, necessary resources, and performance feedback to supervisors and team leaders c. include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs d. develop long-range plans, called strategic plans, which define a company's overall mission and goals d. develop long-range plans, called strategic plans, which define a company's overall mission and goals Identify a method of developing systems that is well-suited to traditional project management tools and techniques. a. Structured analysis b. Adaptive method c. Rapid application development d. Object-oriented analysis a. Structured analysis A large concentration of servers working together is called a a. server window b. server application c. server ranch d. server farm d. server farm A(n) _____ uses various symbols and shapes to represent data flow, processing, and storage. a. object model b. process flow diagram c. network model d. data flow diagram d. data flow diagram In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships a. true b. false b. false _____ is a systems development technique that tests system concepts and provides an opportunity to examine input, output, and user interfaces before final decisions are made. a. Scrum b. Prototyping c. Modeling d. Rapid application development b. Prototyping _____ refers to the combination of hardware, software, and services that people use to manage, communicate, and share information. a. Assistive technology b. Information technology c. Medical technology d. Instructional technology b. Information technology User productivity systems _____ a. process data generated by day-to-day business operations b. simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied c. provide job-related information to users at all levels of a company d. include groupware programs that enable users to share data, collaborate on projects, and work in teams d. include groupware programs that enable users to share data, collaborate on projects, and work in teams A(n) _____ shows the data that flows in and out of system processes. a. object model b. process model c. business model d. network model b. process model A _____ describes the information that a system must provide. a. network model b. data model c. business model d. process model c. business model In object-oriented analysis, objects possess characteristics called _____. a. classes b. orientations c. inheritances d. properties c. inheritances In a systems development life cycle (SDLC) model, the purpose of the _____ is to build a logical model of the new system. a. systems support and security phase b. systems design phase c. systems implementation phase d. systems analysis phase d. systems analysis phase