DeFontes v. Dell. Inc. Supreme court of Rhode Island 2009 1) Facts a) Dell collected taxes from the purchase of dell service contracts b) Ms. DeFontes purchased her computer through a catalog and a service contract with BancTec. $13 dollars was tax collected by Dell c) Mr. Long purchased a computer through Dell marketing and opted for a service contract managed by Dell which was taxed $200 d) Dell presented three times an opportunity to review the terms and conditions 2) History a) Plaintiffs aruge they were unaware of the terms listed in the contract b) Defendants claim there was sufficient chance and opportunity to read the terms and conditions 3) Issues a) Were plaintiffs bound by terms and conditions ( UCC 2-204) i) Does the plaintiffs have to know every term and condition when they buy (1) No, it would be unreasonable for the seller to tell them every term when they purchase, there just need to be a reasonable opportunity after receiving the item to refuse and return it. (ProCD) ii) Was there reasonable understanding they could return items and reject terms (1) No, there is too much ambiguity in the language to ensure that the reasonable purchaser would know that they could return the goods and reject the terms. 4) Judgment: Affirmed