Chapter 1 Quiz QUIZ 1 1. The symbol of welcome, friendship and hospitality is a(n) a. orange b. corn c. pineapple d. grapefruit e. pinecone 2. Since its introduction, the pineapple has been internationally recognized as a. nonnutritional b. a widely used vegetable in the southwest c. a symbol of danger d. a symbol of hospitality 3. Key to being successful in the hospitality industry is a. being a service-oriented person b. knowing how to cook c. waiting tables d. bartending skills 4. Intangible means a. assets of the business b. physical property c. cannot be perceived by the senses d. A souvenir purchased as a gift 5. In the hospitality industry the concept of perishability means a. spoiled food that must be discarded b. an unsold airline seat, hotel room or empty restaurant table c. it is intangible d. it cannot be measured 6. Inseparability refers to a. the fact that production and consumption occur simultaneously b. hospitality products being inherently heterogeneous c. hospitality products are tangible d. the fact that production and consumption occur independently 7. Guest calls for reservations and a guest welcome are both examples of what? a. Moments of Truth b. Moments of Reason c. Moments of Reality d. Moments of Fact 8. Anyone who receives or benefits from the output of someone's work is? a. a customer b. internal guest c. an employee d. a guest 9. Internal customers are a. those who have checked into the hotel b. those who have been seated in a restaurant dining room c. loyal customers who return often d. the employees Chapter 1 Quiz 10. Guest loyalty is a. advertising the hotel to new guests b. prioritizing new guests over returning guests c. keeping guests happy and returning often d. overbooking reservations to maximize profits 11. Which of the following would NOT be a moment of truth? a. calling a restaurant for a reservation b. server takes your order c. your car will not start when it is time to go to the restaurant d. hostess greets you and asks you to wait 12. Empowerment is a. allowing all employees to make any decision they want b. a process that eliminates the need for management c. delegated to management only d. a feeling of partnership in which employees feel responsible for their jobs and have a stake in the organizations success 13. Ethics is (are) a. the standards of the organization b. a set of moral principles and values used to answer questions about right and wrong c. service industry policies d. a set of laws governing business practices 14. The purpose of a self-assessment is to a. apply for a promotion b. create goals and objectives for the company c. prepare for an interview d. measure strengths and weaknesses 15. The concept of protecting the natural resources of the planet while achieving corporate profitability a. sustainability b. productivity c. operational values d. perishability

Introduction to the Hospitality Industry Quiz 1

Related Documents

Recommended Documents

Description

Related Documents

Want to Download This Document?

Free up your schedule!

Take 5 seconds to unlock