Conflict Resolution Milestone 1

1 Collaborative law is commonly used as a conflict resolution method for which type of dispute?  Contractual  Law and property  Divorce and family  Business CONCEPT Collaborative Law 2 Which of the following statements about the competing conflict style is true?  Parties using this style often take legal action to resolve conflicts.  Parties using this style rely on physical force to get what they want.  Parties using this style often see conflicts as win/lose scenarios.  Parties using this style are incapable of coming to an agreement. CONCEPT Competing 3 The way a person thinks of himself or herself is referred to as that person's __________.  identity  nature  in-group  conflict style CONCEPT Identity and Conflict 4 In the misunderstanding stage of conflict, parties often have differing interpretations of which of the following?  Needs  Events  Stages  Motives CONCEPT Misunderstanding 5 Which one of the following conflict resolution processes is most appropriate when parties are unable or unwilling to meet together?  Arbitration  Transformative mediation  Restorative justice  Conciliation CONCEPT Resolution Processes Overview 6 To settle a dispute that caused conflict between them at work, Harold and Darnell agreed to their boss's request and took their situation to Kumar, a professional mediator. As they began, Darnell asked, "Will we need to sign some sort of contract or agreement at the end of this mediation?" "Yes," replied Kumar. "I hope you'll feel better about each other by the time we're done. But even if you still aren't happy with each other, the hope is to create an agreement that makes it possible for both of you to get your needs met." Kumar paused and looked meaningfully at each man in turn. "That agreement has to come from you. I won't suggest anything that you should or shouldn't put into it." Which type of mediation is Kumar describing?  Mediation-arbitration  Facilitative mediation  Transformative mediation  Evaluative mediation CONCEPT Different Styles of Mediation 7 Which of the following theories sees conflict as a competition between the goals of different groups or individuals based on a perception of limited resources?  Intercultural Styles Theory  Realistic Conflict Theory  Thomas-Kilmann Theory  Transpersonal Theory CONCEPT Realistic Conflict Theory 8 The collaborating conflict style can best be defined as a style in which parties __________.  work jointly to try and meet all of each other's needs  make an effort to meet each other's needs even if it means sacrificing some of their own needs  compete for time and attention  work to make sure each party offers concessions to the other party CONCEPT Collaborating 9 Conflicts often move from one stage to another. This can be described as which of the following?  Rising or falling  Intensifying or de-intensifying  Escalating or de-escalating  Progressing or going backward CONCEPT Resolution and Post-Conflict 10 Which of the following statements about the discomfort stage of conflict is true?  In this stage, parties actively try to harm each other.  In this stage, parties work toward a resolution.  In this stage, parties refuse to communicate with one another.  In this stage, parties have a vague feeling but no concrete details. CONCEPT Discomfort 11 At which stage of conflict do parties become fully aware of each other's role in their unmet needs?  Incident  Tension  Discomfort  Crisis CONCEPT Incident 12 Tom and Bill have been fighting a lot over a project that their department has been working on. At the company Christmas party, Tom spent some time chatting with another coworker named Mary. He told her that Bill has been impossible to work with, mostly because he is just a lazy and unmotivated person who only got the job because his father-in-law is a big client. Tom suggested to Mary that she should apply for a transfer into his department, so that he would have someone he trusted and knew would do a great job working with him. Meanwhile, on the other side of the room, Bill was talking to Jared, a coworker within their department. Bill was explaining that Tom is the reason the project is going so poorly, as he is so competitive and arrogant that he bulldozes everyone into agreeing with his ideas even if they aren't good. Bill said that although he has tried to slow Tom down to consider their options, Tom just isn't willing to listen to anyone but himself. Bill suggested to Jared that he should ask their boss if he could join in on the project, so Bill would have someone else to work with who can slow Tom down. Which stage of conflict are Bill and Tom in?  Tension  Pre-conflict  Post-conflict  Discomfort CONCEPT Tension 13 Unlike mediation, conciliation attempts to do which of the following?  Meet each party's needs through a collaborative effort  Decide the outcome after reviewing the evidence in the case  Offer opinions and suggestions if asked by either party  Gain concessions from each party to craft an agreement CONCEPT Conciliation 14 The stage of conflict in which an issue starts to develop between parties without their knowledge is called __________.  tension  discomfort  pre-conflict  crisis CONCEPT Pre-Conflict 15 Franklin was involved in a long-standing conflict with his neighbors over the condition of his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it. During the interview with Franklin, the reporter asked how the conflict affected Franklin. “Well," Franklin replied, "it's hard having people not talk to me or complain about me. But if I'm okay living here, why should I waste money fixing it when I could save up for something I actually need, like a new car?" In Franklin's point of view, what is the advantage of this conflict?  Not spending money  Acting on values  Being interviewed  Improved community relationships CONCEPT Advantages and Disadvantages of Conflict 16 Which of the following is a result of the growth of ADR?  More focus on the emotional aspects of a conflict  Lower rate of divorce among married couples  Less jail time for people who commit felony offenses  Development of PhD-level programs focused on ADR techniques CONCEPT History of ADR and Conflict Resolution 17 Which of the following theories interprets human interactions as a set of strategies and actions intended to move individuals closer to attaining goals?  Relationship-based theory  Rights-based theory  Game theory  Power-based theory CONCEPT Game Theory 18 In an argument, a person using the accommodating style would most likely respond by doing which of the following?  Giving in to the other party  Bringing out solid proof that she or he was right  Refusing to back down  Getting upset because the other party disagreed with him or her CONCEPT Accommodating 19 George and Jeff were in the middle of a heated argument when their supervisor, Dan, interrupted them. "What's going on here? Let's take a step back and see if we can figure this out without yelling at each other in the middle of the office." "Jeff is dragging his feet on his reports, so I've had to stay late everyday this week in order to submit mine. I'm tired of missing dinner with my family because he can't do his job!" replied George. "That's not fair!" exclaimed Jeff. "I do my best to get them done as fast as I can, but policy says they have to be signed off on by every supervisor who was working that day. When we have a major project going on, like we do this week, it can take awhile to track everyone down and get their signature." "Jeff is right, George," replied Dan. "Corporate says those reports need to be signed before you can submit them at the end of your shift." Based on this conversation, it sounds as if the conflict is __________.  interest-based  structural  relationship-based  values-based CONCEPT Types of Conflict 20 Which of the following statements would most fit with a compromising conflict style?  “I'm tired of arguing. Let's just deal with this later.”  “Well, clearly you don't care about my needs, so let's just do it your way!”  “How about we each get half of what we want?"  “This is non-negotiable.” CONCEPT Compromising 21 Restorative justice is based on a theory of justice that considers wrongdoing to be __________.  a crime against the state  a social rather than a legal issue  an offense against an individual or community  an offense punishable by law CONCEPT Restorative Justice 22 A individual's "preferred conflict style" can be described as which of the following?  The style that works best for the individual in most circumstances  The style that the individual most often uses  The only style that the individual is good at using  The style that the individual should rely on to resolve conflicts CONCEPT Overview of the Five Conflict Styles 23 A property line conflict between neighbors Prakhash and Elliott escalated as the years went on. The police were called frequently to deal with loud arguments and acts of vandalism between the two. Officer Graves recently referred Prakhash and Elliott to a community mediation center. Officer Graves, who had some conflict resolution training, told the center director that the conflict was at the crisis stage. Which of the following best describes why the police officer described the conflict as being at the crisis stage?  The police had been called many times.  The dispute had gone on for a long time.  The parties were not in contact with each other.  Acts of intentional harm had occurred. CONCEPT Crisis 24 The avoiding style can be described as which of the following?  Low in both assertiveness and cooperativeness  High in both assertiveness and cooperativeness  High in assertiveness and low in cooperativeness  Low in assertiveness and high in cooperativeness