Lab-teamwork #4.

MENG 2110- Lab-teamwork #4. Due date: Next week, ON PAPER AND LEGIBLE. QFD-studio TEAMWORK This activity is to work as teams in QFD-House of Quality and benchmarking for circuit breakers/switches. The purpose: to generate a house of quality (QFD diagram) as the one described in class, (see examples in handout). Do the following: - Step1: Identify customers (there must be MUCH more than one!!!). Consider users, manufacturers, sales, government (what offices, specifically?), engineering organizations, etc. - Step 2: Determine customers’ requirements. There MUST BE AT LEAST ONE requirement for each customer. KEEP the customer “language”. You can elaborate around the following (and others) keywords: input, output, time, frequency, power, single vs. multiple, store, dissipate, transmit, efficiency, size, installation, manufacturing, etc. - Step 3. Customer importance for each customer. Distribute 100 points between requirements for each customer. - Step 4. The benchmarking: include the three “competing” products you see in figures below , and rate them for how each addresses customer requirements, in scale 1 thru 5. NOTE!!! you are **NOT** doing a QFD for these! They are just to help you in benchmarking: they are the “competing products”. - Step 5. Determine engineering specs (and test to use), desirable direction of improvement and units of measurement for each. There must be AT LEAST ONE **STRONG** ENG. SPEC FOR EACH CUSTOMER REQUIREMENT. - Step 6. Relationship between Eng. Specs and customer requirements, use symbols (strong, medium, weak, none). - Step 7. Targets: Do NOT include. - Step 8. How each Eng. Spec relates to each other. Use symbols (strong positive, medium positive, strong negative, medium negative, none). NOTE: THE CLASS IS SUPPLIED WITH AN EXCEL TEMPLATE that includes cells for ALL THE REQUIRED above steps; it may need to be modified for number of columns, rows, etc. to fit your teamwork. THE INSTRUCTOR WILL NOT GIVE HELP regarding “tweaking” of the template; TEAMS can always do their QFD by hand (NEAT!) as an alternative. THE TEAMS ARE STRONGLY DISCOURAGED OF USING A TEMPLATE “OUT OF THE INTERNET”, they are not complete (be aware that “our template did not include that” is not a excuse…) Due next class (group assignment: no report, but just NEAT, readable, complete QFD diagram, according to the above. BELOW: “competing products” for Step 4: Wire switch wall switch Breaker