Human Resource

Human Resource 120) Companies can legally take disciplinary action against an employee who complains of a hostile work environment. Answer: FALSE 121) Employers are changing from traditional to defined contribution plans as a cost-cutting measure. Answer: TRUE 112) In providing assistance to employees being downsized, many organizations offer some form A) severance pay B) piece-rate pay C) overtime pay D) merit pay Answer: A 113) Which of the following is most likely to be included in family-friendly benefits provided by organizations? A) insurance programs B) savings accounts C) time off for school functions D) retirement benefits Answer: C 114) People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as A) job sharing B) company-sponsored family picnics C) on-site child care D) gym facilities Answer: A 115) Downsizing is the planned elimination of A) jobs B) managerial hierarchy C) cross-functional teams D) departments in an organization. Answer: A 116) To help survivors of downsizing cope with the stress, managers provide A) outplacement assistance B) severance pay C) job search assistance D) employee counseling Answer: D 117) Because Quentin is the only male worker in a group of women, other male employees have made jokes about his gender identity. The jokes have affected Quentin's motivation to work and he is absent more often. This situation may constitute A) unwelcome sexual advances B) normal workplace activity C) protected free speech D) hostile environment sexual harassment Answer: D 118) The health condition that is most costly for employers is A) heart problems B) obesity C) diabetes D) cancer Answer: B 119) One method some companies are using to control health care costs is to A) charge obese people a higher percentage of health care premiums B) decline to provide health coverage for older workers C) fire employees who refuse to quit smoking D) hire only candidates with a low body mass index Answer: C 92) Which of the following is a technology-based training method? A) classroom lectures B) experiential exercises C) videoconferencing/teleconferencing D) workbooks/manuals Answer: C 93) Each day Ted's smartphone receives a training video about another aspect of his job. Ted can access these at his leisure and is required to take a quiz to confirm he has watched them. This system of delivering training content is called A) experiential exercises B) mobile learning C) videoconferencing D) e-learning Answer: B 94) A new employee goes through two types of orientation: work unit orientation and procedural orientation. Answer: FALSE 95) Job rotation allows employees to work at different jobs in a particular area, thereby giving them exposure to a variety of tasks. Answer: TRUE 4) is an example of high-performance work practice A) Increasing employee access to information B) Selective decruitment C) Skill-based compensation D) Detailed job descriptions Answer: A 5)Steve introduces in-house technical training programs for employees, as well as a provision to reimburse the tuition fees for employees who take college courses that benefit both the employee and the organization. Steve is using A) performance appraisal methods B) high-performance work practices C) mentoring D) affirmative action Answer: B 6) The first three activities of the human resource management process involve A) providing employees with flexible job assignments B) identifying and selecting competent employees C) providing employees with up-to-date knowledge and skills D) retaining competent and high-performing employees Answer: B 7) The final three activities of the human resource management process ensure A) that the organization retains competent and high-performing employees B) that the organization selects and trains competent employees C) the best compensation packages for the new hires D) that employees are continuously provided with up-to-date knowledge and skills Answer: A 78) Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in a bad light. Answer: FALSE 12) An organization that wants to have high-performance work practices should discourage self- managed teams and decentralized decision making. Answer: FALSE 16) During an economic recession, A) human resources managers find it more difficult to replace employees B) more qualified candidates are available to fill fewer open positions C) candidates face less competition for open positions D) candidates expect better benefits and pensions Answer: B 17) Which one of the following would be considered a factor most directly influencing the human resource process? A) offshoring of jobs B) changes in consumer preferences C) changes in technology D) the economy Answer: D 24) Which one of the following is true of the government legislations related to human resource management in different countries? A) Canadian laws allow discrimination on the basis of language in all parts of the country except Quebec. B) Australian anti-discrimination laws were passed before those in the United States. C) Under Mexican law, managers must review new employees' performance after 60 days. D) Unlike the rest of Europe, legislation in Germany does not require companies to practice representative participation. Answer: A 25) The Mexican Federal Labor Law includes controls on A) punitive damages payable to victims of discrimination B) the amount. type, and timing of performance-based wage increases C) the outsourcing of jobs to other countries D) the hiring of candidates who are not citizens of Mexico Answer: C 26) In Germany and most of western Europe, the two most common forms of representative participation are A) board representatives and cross-functional teams B) task forces and cross-functional teams C) work councils and board representatives D) work councils and cross-functional teams Answer: C 51) In her next meeting with the senior management, Jane suggests that they should ignore the openings created by voluntary resignations and not hire any more people now. This would avoid much of the pain associated with workforce reduction in future. This implies that Jane favors A) transfers B) attrition C) layoffs D) reduced workweeks Answer: B 52) Joan needs to eliminate some employees for a short while. She and her managers identify those employees who are not meeting performance expectations and explain that this termination is temporary but they are encouraged to seek other positions elsewhere. How is Jane trying to reduce the size of the workforce here? A) firing B) layoffs C) reduced workweeks D) early retirements Answer: B 53) If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be A) firing employees B) encouraging layoffs C) reducing the workweeks D) encouraging early retirements Answer: C 27) In Germany, consulted when management makes decisions involving personnel. A) labor unions B) advisory boards C) work councils D) board representatives are groups of nominated or elected employees who must be Answer; C 28) Helmut works for an optical engineering company in Germany. He is one of several employees that management must consult when it is considering a major layoff. Helmut is a member of A) an employee council B) a work council C) a labor union D) a bargaining committee Answer: B 29) Which of the following is a trend that will affect HRM practices in the future? A) Asians will represent 24% of the workforce. B) Working women will represent a shrinking segment of the workforce. C) Baby boomers will represent the largest segment of the workforce. D) Hispanics are the fastest-growing segment of the workforce. Answer: C 30) A labor union is an organization that represents workers and seeks to protect their interests. Answer: TRUE 66) Which one of the following is true of written tests as a selection tool? A) They are not very popular anymore. B) They are relatively good predictors for supervisory positions. C) They cannot predict job performance. D) They are almost universally used. Answer: B 67)Concept includes both positive and negative aspects about the job and the company. A) structured interview B) job analysis C) realistic job preview D) behavioral preview Answer: C 68) Turnover is high among new hires at Stewart's company. At one exit interview, Stewart asked the departing new hire why she was leaving so soon. Which one of the following statements is the most likely response? A) The company has a strong labor union so the majority of the decisions are dictated by collective bargaining. B) There is a recession in the economy that has severely affected employment levels across the country. C) The higher level employees repeatedly overemphasize the company's positive points while interviewing candidates. D) The company does not have good decruitment policies in place. Answer: C 83). • is the process of introducing a new employee to lost her job and the organization A) Orientation B) Selection C) Staffing D) Communicating Answer: A 98) Which of the following methods of performance appraisal allows the evaluator to focus on vital behaviors that separate effective work performance from ineffective work performance? A) behaviorally anchored rating scale B) written essay C) critical incident. D) graphic rating scale Answer: C 99) The incremental scale. method of performance appraisal allows the evaluator to rate employees on an A) behaviorally anchored rating scale B) management by objective C) graphic rating scale D) multi-person comparison Answer: C 100) The top management of the company asks Earl to make use of a rating scale that will rate the employees' actual job behaviors. The managers are asking Steve to use a A) 360-degree feedback B) management by objective method C) behaviorally anchored rating scale D) graphic rating scale Answer: C 101) Which one of the following performance appraisal methods is a combination of elements from the critical incident method and the graphic rating scale method? A) multi-person comparison B)360-degree appraisal C) management by objective D) behaviorally anchored rating scale Answer: D 36) The first phase of the human resource management process involves A) human resource planning, compensation, and benefits B) human resource planning, selection, and performance management C) human resource planning, recruitment and decruitment, and selection D) human resource planning, recruitment and decruitment, and orientation Answer: C 37) The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as A) human capital management B)performance management C) performance planning D) human resource planning Answer: D 38) Managers begin human resource planning by A) locating capable applicants B) inventorying current employees C) job analysis D) forecasting sales Answer: B 73) Job descriptions focus on the job, while job specifications focus on the person. Answer: TRUE 74) Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job. Answer: FALSE 75) One disadvantage of employee referrals as a source of job candidates is that it generates unqualified candidates. Answer: FALSE 76) There are essentially two ways of controlling labor supply through decruitment: firing and early retirements. Answer: FALSE 77) The burden is on managers to prove that the selection devices they use are a valid predictor of job performance. Answer: TRUE is a method of performance appraisal by which each employee is rated in 102) A comparison to other employees in his work group. A) multi-person comparison B) behaviorally anchored rating scale C) critical incident D) graphic rating scale Answer: A 103) In his report, Wade described the strengths and weaknesses of each of his subordinates. He made a note of their past performances and the potential they displayed. He even provided suggestions for their improvements. Wade is using the performance appraisal. A) graphic rating scale B) written essay C) multi-person comparison D) behaviorally anchored rating scale Answer: B 104) Wayne hosts his first regional sales meeting during which he meets individually with his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date. Additionally, Wayne and each employee set mutually agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the method of performance appraisal. A) BARS B) critical incident C) MBO D) multi-person comparison Answer :C Management, 14e, Global Edition (Robbins/Coulter) Chapter 13 Human Resource Management 1) Which of the following is true of high-performance work practices? A) It is easier to implement in organizations with centralized structures. B) It involves well-structured job responsibilities as opposed to flexible assignments. C) In spite of its many benefits, research indicates that there is no direct link between highperformance work practices and a firm's market value. D) It encourages extensive employee involvement and greater employee control on decision making. Answer: D 2) Which of the following is an example of a high-performance work practice? A) clearly defined job assignments B) centralized decision making C) skill-based compensation D)self-managed teams Answer: D 3) John received a raise as a result of his last performance appraisal. He is active on three teams and is given authority to make decisions regarding his job responsibilities. John's employer is using A) realistic job previews B) human resource planning C) high performance recruiting practices D) high-performance work practices Answer: D 105) The A) multi-person comparison B) 360-degree appraisal C) critical incident D) graphic rating scale method utilizes feedback from supervisors, employees, and coworkers. Answer: B 106) A The system rewards staff for their functional competencies. A) piece-rate pay B) skill-based pay C) variable pay D) performance-based pay Answer: B 107) Steve recommends that employees should be compensated according to their competencies, rather than their designations. Employees should be financially rewarded when they gain more knowledge and learn new processes that are relevant to the job, even if the employee is at a lower level. This implies that Steve favors a A) variable pay system B) fixed pay system C) profit-based pay system D)skill-based pay system Answer: D 108) After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation system. What advice would you offer its HR manager? A) Make it more flexible and reduce the number of pay levels. B) Pay everyone in the same pay grade the same wage regardless of seniority. C) Focus on benefits rather than wages or salaries. D) Make pay a function of the amount of education the employee has. Answer: A 21) Which of the following Acts requires continued health coverage following termination of an employee? A) Consolidated Omnibus Budget Reconciliation Act B) Occupational Safety and Health Act C) Health Insurance Portability and Accountability Act D) Family and Medical Leave Act Answer: A 22) When Fletcher lost his job as a result of a downsizing, his health coverage was discontinued even though he was willing to pay for it. Which of the following Acts can Fletcher cite in his efforts to have his health coverage benefits restored? A) Consolidated Omnibus Budget Reconciliation Act (COBRA) B) Health Insurance Portability and Accountability Act (HIPAA) C) Occupational Safety and Health Act (OSHA) D) Patient Protection and Affordable Care Act Answer: A 23) The essence of affirmative action is to A) provide positive reinforcements to encourage desirable behavior B) prevent employees from behaving unethically C) prevent discrimination and enhance the status of members from protected groups D) provide experiential exercises and on-the-job coaching for employees Answer: C 69) Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes that job interviews should include a realistic job preview. Which one of the following is Larry likely to do during job interviews? 70) A) emphasize the positive points, including the flexible nature of work 71) B) over-embellish the growth opportunities for employees 72) C) promise a vibrant, fun work culture at the office 73) D) tell the employee about possible overtime 74) Answer: D 75) Future HR needs are determined by the organization's current level of production and the popularity of its products. Answer: FALSE 71) Title VII of the Civil Rights Act requires that employment tests be job-related and consistent with business necessity. Answer: TRUE 72) Human resource planning entails two steps: assessing current human resources and meeting future human resource needs. Answer: TRUE 31) In the United States, labor unions represent the most significant environmental constraint Answer: FALSE 32) The trend in unionization in the United States is a decline in the private sector and in increase in the public sector. Answer: TRUE 33) Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females. Answer: TRUE 34) The Civil Rights Act, Title VII, prohibits discrimination of employees who are above 40 years of age. Answer: FALSE 35) The Affordable Care Act requires employers to provide health insurance coverage to employees. Answer: TRUE 60) A A) subjective B) potent C) reliable D) valid Answer: C . 61) When Beverly administers the math test to accounting clerk candidates, the average score is 65%. But when Carol administers the same test, the score average is 83%. What does this indicate about the test? A) The test is valid. B) The test is unreliable. C) The test is poorly constructed. D) The test is reliable Answer: B 62) A new tool called number of promotions, and number of first-year hires who enter highpotential training is used to measure such outcomes as employee retention, programs. A) quality of hire B) quality of selection C) quality of recruitment D) quality of fill Answer: D as a source of recruitment is limited to entry-level positions. 45) A) Employee referrals B) The Internet C) College recruiting D) Professional recruiting organizations Answer: C 46) Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce? A) college recruiting B) company Web site C) employee referrals D) professional recruiting organizations ++++++++++++++++ 47) A disadvantage of using professional recruiting organizations is A) that they generate many unqualified candidates B) their limited commitment to specific companies C) that they can only be used for entry-level positions D) that they do not increase the diversity and mix of employees Answer: B 48) If human resource planning shows a surplus of employees, management can reduce the organization's workforce through A) recruitment B) decruitment C) increased workweeks D) reduced job sharing Answer: B Concept are a temporary involuntary termination that can last from a few weeks to several years. A) Layoffs B) Attritions C) Discharges D) Retirements Answer: A 50) In which one of the following decruitment methods does an organization refrain from filling the openings created by voluntary resignations or normal retirements of its employees? A) firing B) layoffs C) attrition D) transfers Answer: C involves predicting which applicants will be successful if hired. (4) A) Selection B) Recruitment C) Orientation D) Decruitment Answer: A 55) Errors made by eliminating candidates who would have performed successfully on the job are known as A) admission errors B) reject errors C) accept errors D) omission errors Answer: B 56) Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) A) admission error B) reject error C) accept error D) omission error Answer: C 88) In which one of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks? A) training by job rotation B) on-the-job training C) mentoring D) coaching Answer: A 89) In which one of the following traditional training methods do employees work with experienced worker who provides information, support, and A) job rotation B) experiential exercises C) mentoring and coaching D) on-the-job training Answer: C 90) Which one of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training? A) experiential exercises B) job rotation C) mentoring and coaching D) on-the-job training Answer: A (1). simulations or other interactive modules. A) Podcasts B) E-learning C) Mobile learning D) Videoconferencing Answer: B 39) An assessment that defines jobs and the behaviors necessary to perform them is known an A) job description B) job specification C) job preview D) job analysis Answer: D 40) Roberta has been asked to complete a questionnaire about her job duties and the qualifications she believes a candidate for her position should have. Roberta is participating in a A) job analysis B) employee survey C) position evaluation D) job review Answer: A 41) A written statement that explains the job content, environment, and conditions of employment is called a A) job specification B) job preview C) job manual D) job description Answer: D 84) The two types of orientations are A) job orientation and procedural orientation B) work unit orientation and organization orientation C) work unit orientation and group orientation D) organization orientation and group orientation Answer: B 85) Which one of the following is a type of general training provided by organizations? A) customer service B) basic life-work skills C) managing change D) customer education Answer: A 86) Successful orientation results in which one of the following outcomes? A) insider-outsider transition B) more premature resignations C) reduced first-year turnover D) fewer discrimination lawsuits Answer: C 87) Which one of the following is a type of specific training provided by organizations? A) technological skills B) team building skills C) supervisory skills D) communication skills Answer: B 63) Application forms A) are most useful for gathering information B) include personality and interest forms C) use actual job behaviors D) are not used for managerial positions Answer: A 64) Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n) A) aptitude test B) performance-simulation test C) intelligence test D) psychometric test Answer: B 65) Assessment centers are best used to select A) individuals for management positions B) semiskilled workers C) employees for entry-level positions D) unskilled workers Answer: A 42) A perform a given job. A) job description B) job preview C) job analysis D) job specification Answer: D 43) Sam, a human resources manager, wants to let potential candidates know about the minimum qualifications that they should possess in order to successfully perform the jobs they have applied for. What should he do? A) He should create a job description. B) He should create a job specification. C) He should perform a job analysis. D) He should perform a job satisfaction survey. Answer: B 44) Recruitment is the process of A) moving employees laterally to reduce intra-organizational supply-demand imbalances B) locating, identifying, and attracting capable applicants C) screening job applicants to determine who is the best D) selecting candidates to fill open positions Answer: B 8) Which of the following steps in the human resource management process identifies and selects competent employees? A) orientation and training B) human resource planning and recruitment C) compensation and benefits D) planning and performance management Answer: B 9) Which of the following steps in human resource management helps retain competent and high-performing employees? A) orientation B) selecting C) performance management D) training Answer: C 10) High-performance work practices are those that lead to both high individual and high organizational performance. Answer: TRUE 11) High-performance work practices involve a commitment by management to improve the knowledge, skills, and abilities of the organization's employees, increasing employee motivation, and enhancing the retention of quality employees. Answer: TRUE 109) Written essay and critical incident are performance appraisal methods. Answer: TRUE 110) Variable pay systems reward employees for the job skills and competencies they can demonstrate. Answer: FALSE 57) Terrence worked closely with the new hire, showing him repeatedly how to do the joh pairing him with a job coach, sending him to classes, etc., but it wasn't enough. In addition to u costs of this training, what other costs are involved in this situation? A) loss of reputation B) discharge costs C) reject error costs D) lost profits from the employee's incompetence Answer: D 58) A device and some relevant job selection criterion . A) subjective B) objective C) reliable D) valid Answer: D 59) All candidates for entry level engineering positions are given the mechanical aptitude test. Those who scored well and were hired later earned high scores on their performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This indicates that the test is A) valid B) invalid C) reliable D) unreliable Answer: A