‭DEVELOPING ADMINISTRATIVE INFORMATION SYSTEMS‬ ‭ he earlier chapters of this book established that information is an important pillar‬ T ‭for the management and control of the organization. Automated information‬ ‭systems are an indispensable phenomenon within modern organizations.‬ ‭Developing such systems is a complex and difficult to manage process. Especially‬ ‭when taking into account the rapid technological developments, it is an important‬ ‭point of attention for every organization.‬ ‭This chapter addresses the question of how administrative information systems‬ ‭that must provide this information reliably are developed. It will be clear that the‬ ‭proper implementation of information and communication technology (ICT) plays‬ ‭an important role in this.‬ ‭ onstruction of an administrative information system and the conceptual framework for the‬ C ‭development of information provision‬ ‭ hat should be taken into account when building BIV systems?‬ W ‭Setting up the administrative information management system means that the‬ ‭information management processes must be designed in such a way that the manual‬ ‭and automated parts of the processes are in balance.‬ ‭ any elements are necessary to use an automated administrative information‬ M ‭system within an organization in a reliable and reliable manner. The most‬ ‭important are:‬ ‭-‬ ‭An application with possible links to other applications;‬ ‭-‬ ‭The associated manual procedures with trained data providers; The‬ ‭-‬ ‭c onverted data;‬ ‭-‬ ‭A technical infrastructure (computers, networks, etc.);‬ ‭-‬ ‭Trained users;‬ ‭-‬ ‭A (functional) organization aimed at keeping the technical infrastructure operational‬ ‭(production organization, also referred to as a computer or computing center);‬ -‭ ‬ ‭A (functional) organization to support the maintenance of the system; Documentation for‬ ‭-‬ ‭the users, the maintenance organization and the production organization.‬ ‭ ersonnel and change‬ P ‭Connor assumes three phases in a change process. It is necessary to overcome‬ ‭employee resistance to change as a result of the new ICT application to 'unfreeze'‬ ‭them from the existing behavioral pattern (unfreeze) and guide them during the‬ ‭transition phase to the desired situation. The new way of working must actually‬ ‭take hold (refreeze).‬ ‭Unfreeze‬ ‭Refreeze‬