Organizational Behavior Chapter 8 Answer Key

Which of the following describe characteristics of teams? Members have little or no interdependence. Teams exist to fulfill a purpose. Members perceive themselves as a social entity They exist primarily for the individual benefit of their members. Informal groups are differentiated from teams in that ______. they have no organizationally mandated purpose they exist primarily for the benefit of their members their members have little or no interdependence their members are mutually accountable for achieving common goals What are some advantages to workplace teams? People may exert less effort when working in teams than when working alone. Coworkers become benchmarks of comparison, stimulating improved performance. People are potentially more motivated when working in teams than when working alone. Teams often make better decisions than employees working alone. Process losses are BEST described as ______. resources expended toward the task rather than team development and maintenance the principle that adding more people to a late project will resolve the lateness problem resources expended toward team development and maintenance rather than the task counterproductive informal rules and shared expectations of groups The tendency for people in a group to put less effort into a task when the effort is pooled compared to when they are responsible for their own work is known as ______. social networking Brooks's law groupthink social loafing A(n) team is a group of two or more people who interact and influence each other, are mutually accountable for achieving common goals, and perceive themselves as a social entity. Which of the following exists primarily for the benefit of their members? Self-directed teams Advisory teams Skunkworks Informal groups Employees' drive to _____ motivates them to fulfill the goals of the groups to which they belong. gossip avoid work work independently bond Team performance may suffer when there is considerable turnover in the ranks, because new members need to "learn the ropes." This is an example of ______. production blocking process losses task specialization social loafing The final project in Alonzo's class is a group research paper. He hates group work but he also knows that, even if he doesn't do much work on the project, his other group members will pick up the slack so they don't get a bad grade on the project. This is known as ______. process losses groupthink Brooks's law social loafing Which of the following are situations that help lead to social loafing? The team's overall work has high task significance. Team members have low agreeableness. Individual performance is hidden in the single output of the team. The work of the team is boring. Which of the following describe characteristics of teams? Members perceive themselves as a social entity Members have little or no interdependence. They exist primarily for the individual benefit of their members. Teams exist to fulfill a purpose. Cisco Systems has wireless technology throughout its facility and uses collaborative workspaces instead of cubicles to facilitate interaction between team members. Which element of the organizational and team environment has Cisco addressed? Organizational leadership Physical space Rewards Work clusters True or false: All groups are teams, but not all teams are groups. True False What are some advantages to workplace teams? People may exert less effort when working in teams than when working alone. People are potentially more motivated when working in teams than when working alone. Teams often make better decisions than employees working alone. Coworkers become benchmarks of comparison, stimulating improved performance. ______ is the extent to which the work performed by one member of a group affects what other members do. Work consignment Team independence Task interdependence Task transfer Social loafing is more likely to occur when employees ______. feel they can contribute to the team's success form part of a small team lack motivation to help the team build up team cohesion Advantages of smaller teams include ______. Higher levels of engagement less process loss less reciprocal interdependence less need to take personal responsibility Elements of the organizational and team environment that impact the effectiveness of a team include: team rewards organizational structure task characteristics team norms According to the Five Cs model of an effective team, which of the following competencies primarily assists in team maintenance, such as resolving interpersonal disputes? Conflict handling Coordinating Communicating Cooperating During the storming stage of team development, team members may experience interpersonal conflict and compete for team roles. If you're late for a product development team meeting at JoBella Enterprises, you have to put $2 in a "Pizza Fund." This fund is used to buy lunch for the team on the first Friday of each month. This is an example of a team norm . The extent to which team members must share materials, information or expertise to perform their jobs is referred to as _____. task sovereignty task independence task interdependence team autonomy The degree of attraction people feel toward the team and their motivation to remain members is referred to as ______. Multiple choice question. groupthink team cohesion team norms social loafing As a general rule, smaller teams have less process loss than larger teams. True False As a general rule, as the size of the team ______, team cohesion ______. decreases; remains the same increases; remains the same decreases; decreases increases; decreases The 5 C's Model of Team Member Competency identifies five competencies of effective team members: comforting, conflict resolving, communicating, cooperating, and oordinating . Match the type of team trust with its description.  Identification-based trust  Based on mutual understanding and an emotional bond among team members  Calculus-based trust  Based on the premise that team members will act appropriately because they will otherwise face sanctions  Knowledge-based trust  Based on the predictability of another team member's behavior During which stage of team development does the team establish team roles and form consensus around group objectives? Norming Performing Adjourning Storming A(n) ______ team is a cross-functional, large autonomous work group that completes an entire piece of work requiring several interdependent tasks. virtual globalized advisory self-directed norms Team are the informal rules and shared expectations that groups establish to regulate the behavior of their members. A team whose members operate across space, time and organizational boundaries and are linked through information technologies to achieve organizational tasks is known as a(n) remote team. The Three Musketeers' motto, "All for one and one for all" (meaning that all members of the group support individual members, and the individual members pledge to support the group), is an example of ______. the nominal group technique evaluation apprehension team cohesion Brooks's law True or false: Face-to-face communication during the early stages of the team development process ultimately may hinder the success of a virtual team. True False The more similar the background, interests, attitudes, and values of team members, the more cohesive (cohesive/incoherent) the team tends to be. ______ trust is based on the assumption that other team members will perform as expected because they fear the consequences of not doing what they promised. Multiple choice question. Transactional Identification-based Calculus-based Integrity-based Which of the following teams allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-status supervisor? Self-directed team Virtual team Departmental team Advisory team Laurel was frustrated after the fund raising committee meeting because only one member was allowed to speak at a time, and she couldn't find an opportune time to voice her concerns or ask questions. Laurel has experienced: production blocking groupthink social loafing evaluation apprehension Janice is a project manager at a large, multinational insurance company in Illinois. Her team members are located in Ireland, Bangladesh, and Australia and work remotely via information technologies. This is an example of a(n) ______ team. self-directed virtual departmental advisory In a brainstorming meeting, team members are encouraged to _____. generate as many ideas as possible openly criticize each other's ideas present only feasible ideas for discussion use formal rules for conduct to allow everyone to be heard Ways in which an organization can improve the effectiveness of virtual teams include ______. a toolkit of communication channels documented work procedures clear operational objectives a loose, flexible structure _______ is a group idea generation and problem resolution approach that asks participants to write down their ideas instead of verbally describing them. Groupthink Nominal group technique Brainstorming Brainwriting Rank the types of team trust in order, with the type having the highest level of trust at the top. Position 1 of 3 Identification-based trust correct toggle button unavailable Identification-based trust Position 2 of 3 Knowledge-based trust correct toggle button unavailable Knowledge-based trust Position 3 of 3 Calculus-based trust correct toggle button unavailable Calculus-based trust What term is used to describe a method to improve team decision making that relies on networked computers to submit and share creative ideas? The nominal group technique Electronic brainstorming Brainwriting The Delphi method A time constraint in decision making due to the procedural requirement that only one person may speak at a time is referred to as: peer pressure groupthink production blocking evaluation apprehension ______ is a decision making technique where team members meet face-toface, speak freely without fear of criticism, generate as many creative ideas as possible, and build on the ideas of others. The nominal group technique Groupthink Brainstorming The Delphi method Harry wanted to get as many ideas as possible about the company's new campaign. He gathered his creative team in a conference room, introduced the topic, and asked that each participant think and record their ideas individually and anonymously without any verbal interaction. What is the term used to describe the technique Harry was using? Multiple choice question. Brainstorming Brainwriting The nominal group technique The Delphi technique One of the criticisms of electronic brainstorming is that ______. Multiple choice question. it contributes to increased groupthink it is technology-bound and can be rigid it increases production blocking participants cannot contribute ideas anonymously