Key Concepts from Chapters 2–4: Professional Development and Workplace Skills

University:
Massachusetts Institute of Technology
Course:
11.431J | Real Estate Finance and Investment
Academic year:

2023
Views:

342

Pages:

1
Author:

gewoekerdodx

Chapter 2-4 Question A success strategy where you imagine yourself working in your dream salon is: A symptom of taking on too much, which in turn, is a symptom of faulty organization is: An unhealthy compulsion to always do things perfectly is: The inner desire that propels you to do something is: A talent and unlimited inner resource of ideas and solutions is: An essential part of a business plan is a(n): A combination of understanding, empathy, and acceptance is called: Professionals who have an easy time talking about themselves and listening to others have developed effective: The hallmark of professionalism is: The design and planning of the workplace for maximum comfort, safety, and efficiency is known as: Stressful, repetitive motions have a cumulative effect on joints and: A tennis ball is useful in exercises to release stress from repetitive movement of which body part? A fundamental factor in human relations involves a person’s sense of ______. An important aspect of human relations is to: The act of successfully sharing information between two people, or groups of people, is known as: The client consultation is also known as the: Prior to sitting at your station, every new client should fill out an intake form, also called a: A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns is said to have what kind of style? The first step in the 10-step consultation method is: You should ask the client what at-home products she uses as part of which step of the consultation? Counseling clients on salon maintenance, lifestyle limitations, and home maintenance commitments is part of which step of the consultation? When handling a scheduling mix-up with a client, it is recommended that you: The moral principles by which we live and work To list tasks in the order of most-to-least important Conscious act of planning your life, instead of just letting things happen Also known as tact; the ability to deliver truthful messages in a kind way Your posture, as well as the way you walk and move The impression you project through your outward appearance and conduct Daily maintenance of cleanliness through the practice of good sanitary habits Collection of items to maintain sanitary habits at work The verbal communication with a client that determines the client’s needs and how to achieve the desired results Term commonly used by spas because of the amount of time clients spend there Collected photos of a stylist’s work Listening to a client and then repeating, in your own words, what you think the client is telling you Answer Visualization Procrastination Perfectionism Motivation Creativity Mission Statement Sensitivity Communication skills Politeness Ergonomics Muscles Fingers Security talk less, listen more Effective communication Needs assessment Consultation card Classic Review the intake form Analyze client’s hair Discuss upkeep and maintenance Never argue and be polite Ethics Prioritize Game plan Diplomacy Physical presentation Professional image Personal hygiene Hygiene pack Client consultation Guest Portfolio Reflective listening

Key Concepts from Chapters 2–4: Professional Development and Workplace Skills

Related Documents

Recommended Documents

Description

Related Documents

Almost There!

Free up your schedule!

Take 5 seconds to unlock